Customer Reviews for Orange Lake Rentals
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy check out. Friendly staff

Rating:

5.0

Only thing that was wrong is we ordered furniture pads and we did not get them

Rating:

5.0

Very nice and helpful..

Rating:

2.0

There was no one in the office. I had to waste an hour and call customer service to walk me through the process. Then, the latch on the lock was stuck so I had to pry it open.

Rating:

4.0

Happy with the service. Thank you!

Rating:

5.0

Smooth easy experience. Will definitely use again. Highly recommended.

Rating:

5.0

Extremely friendly and accommodating! Super clean truck! We felt like the owner was really interested in our feeling comfortable and that our experience was stress free!.

Rating:

3.0

No drop off personnel no place to put lock that George put on and is now in truck

Rating:

5.0

This location was easy and very convenient. The representative was very friendly, polite, and helpful. I enjoyed that everything could be done via my phone. If I ever need a moving truck again this will for sure be my primary location. Thank you for your exceptional service.

Rating:

3.0

Despite the authorized dealer being nice Corporate could certainly use some interpersonal skill training. I received a nasty call from someone at corporate stating they needed their truck back and I incurred an additional expense due to be forced to bring back said truck. please note that i will NEVER USE UHAUL AGAIN DUE TO THIS INCIDENT

Rating:

1.0

Horrible. Never go to this location.

Rating:

5.0

Nothing to improve. Truck was super clean and guy was very friendly. Very happy with my experience at this location. Absolutely will recommend.

Rating:

5.0

Will use again if I have to , nice convenient location

Rating:

5.0

the left rear taillight need a new light,

Rating:

5.0

So friendly and helpful. I was initially annoyed that uHual changed my pick up location but I am so glad it happened because I had such a lovely experience.

Rating:

5.0

I had issues with the My-Uhaul app trying to do self checkout. I would sign in and then get a blank screen on my phone. Was able to finally check-out using the desktop app. The help desk was very helpful in assisting me.

Rating:

5.0

Sam was a pleasure to work with!

Rating:

3.0

The rental process itself is a joke and will not use uhaul again. Sorry to say.

Rating:

1.0

Charged me $30 for gas when I returned the truck with the exact amount of gas I picked it up with!!! Messed up!!

Rating:

2.0

This location did not do any walk around with the truck, give me any paperwork or do anything to ensure I would get harrased about damages. Everything was a handshake deal and I thought that must be normal until I dropped it off in another location where they explained to me that they were supposed to do a walk around and mark any damage so I wouldn't get charged for it. When I went to return the U-Haul i looked at the email that was sent to me and realized it said i needed to return it back to the location i picked it up from. That would have been a 2 hour round trip plus more milage and fuel in the U-Haul. So I called U-Haul and asked if they could help me change the location wich they did "thank you". I returned the truck to the new location that U-Haul set up for me. I thought everthing was G2G until i got a call from the Newburgh location asking why i didnt return the truck to them and i explained it. I soon then got another call from a lady that tried telling me they were going to charge me with a wrong drop off location charge even though I already have cleared it through U-Haul. When I told her i refuse to pay that charge she became really upset and stated telling me im a liar and i knew the truck was supposed to be dropped off and she was going to charge me anyway. When I asked to speak to someone else she said "we will go through the call logs and see whos right and hung up" I haven't rented a moving truck in about 8 years so I just assumed all of this was normal at U-Haul because I rented from Budget in the past. I will never rent from U-Haul again and I will also encourage everyone I know to do the same, I'll stick to Budget.

Rating:

4.0

Brand new truck, easy pick up rental process. Friendly service.

Rating:

5.0

Rep was very friendly and prepared. Would definitely recommend.

Rating:

3.0

Drop off was easy and close to my house, but this location needs signage bad, I passed right by it , and the office looks like a ragged house…the gentleman there was great, very helpful and friendly.

Rating:

5.0

The agent at this location was very nice helpful and receptive to to the issues I had with the truck. He made the return process very easy and even offered refreshments and a warm place for me to wait for my ride to come pick me up. All in all, this was not a good experience with Uhaul but this location agent understood my frustration and made the return an easy process.

Rating:

2.0

I was charged for an extra day for no reason. Was told I would receive a refund and it never happened. I am still owed back $39.95. On top of that I had scheduled movers for my 1:45 scheduled pick up of the uhaul but when I got there the truck wasn’t there and I had to wait an hour. Lost more money on that.

Rating:

5.0

The rep was very helpful in checking in my vehicle and emailing me my final payment.

Rating:

2.0

Make it easier to find

Rating:

4.0

Had agreement with ulster Ave location. They were not able to come up with a truck. This location did. Very grateful even though 80 miles out of my way

Rating:

5.0

Very friendly and professional

Rating:

4.0

Please email my final bill so I could verify being billed correctly. Had to check my credit card account to find out this information. Otherwise, all was good.

Rating:

4.0

Needs a bigger sign to indicate where it is as the trucks are not visible from road.

Rating:

5.0

Sign is small. Hard to find.

Rating:

2.0

Had a lot of trouble getting the key. The engine light was on in the truck and sounded bad while driving.

Rating:

5.0

It's a family run company and they work hard to service the customer. No complaints with this location.

Rating:

1.0

This was the most horrifying uhaul experience o have ever had

Rating:

1.0

No sign or indication it was a uhaul location. This was a motel. I had to call and ask. Woman was very abrupt and rude. Very strange dropoff experience.

Rating:

2.0

The truck was in the back of a motel - not specified well at all. If I KNEW it was at the back of a motel it would have been a lot less confusing. In addition there was no one there in the office - we had to wait for someone to come in from someplace local. We were there on time for our pickup.