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LEE C
Customer Reviews for Oregon Trucks And RVs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location had very minimal trucks to rent and provided a truck much larger than I reserved, did not clean the truck before I rented it, and also gave me a truck with enough gas to drive 5 miles. It was empty, and they lied on the contract stating there was 1/4 of gasoline in the tank when I took a picture and showed the customer service man, he said okay, about 3/16 of gas, and that UHUAL would reimburse me less than $12.00 if I returned the truck at a quarter of a tank. Mind you, the truck was a 26 ft truck with a 60 gallon tank. Worst place I have ever stepped into. I saw the same sales guy a few hours later at another UHUAL location, and I told him about the same truck having engine issues at the start of the trip, and now delayed because we had to get into another truck. Stay clear of this place if you want to follow through on an easier travel with moving your home to another. You may break down and become delayed, as we did for 6.5 hours waiting and moving our furniture, what a U-Haul rental truck experience.
Linda FWe reserved a truck at the 7th street location in Eugene. They did not have the truck reserved. We were sent to Junction City where there was no one to help us. After a 40 minute wait and several phone calls we were advised the keys were in the truck and we were clear to leave. The whole situation was a mess with little or wrong communication from Uhaul.
KODY CHelpful and friendly staff.
ZACHARY JThe staff was very helpful and did a good job of checking out. They have minimal equipment and no packing materials
RONALD EHave the program employees use be more user friendly, and useful to the customers. Tons of time and information is needed to answer simple questions of availability and pricing. This wastes customer and employee time and patience regularly.
AREN LThey didnt have my equippment tjat i reserved, i had to drive 16 miles myself to get it the day of moving, he promised to credit/discount me the milage, but that never happened either, i troed multiple times but he couldn't have cared less...Open/close times are very inconvinient too and no option of keydrop either. Never ever using uhaul again. This was horrible!!!
Phyllis FMake equipment more accessible. I had to go 1 hour out of my way to get trailer even though I made reservations a week in advance. My truck and trailer were in 2 seperate locations. Bad experience
Tyler RGreat job and fast friendly service!
JOEL OVery polite. Excellent communication. Very welcoming, and friendly.
Elizabeth BThe hitch was wore out
GARY PGabrielle at this location was fantastic!! I highly commend him.
Billie RI was totally satisfied. Gabriel was very professional and helpful. Oh I would call them first in the future.
Marvin KI have rented from U-Haul a lot over the past two months. I usually rent from the Corvallis location, which is efficient and helpful. This location is disorganized and chaotic. I would not use this location again
John ECustomer service at drop off location was great.
Chris RTraining for new rental employee.
Douglas C