Customer Reviews for Organ Mountain Graphix LLC
(U-Haul Neighborhood Dealer)

89 reviews

1771 W Hadley Ave   Las Cruces, NM 88005

(575) 680-1431

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(575) 680-1431

1771 W Hadley Ave
Las Cruces, NM 88005

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Deborah T 
Rating:
1.0

The first location told me that in order to rent a vehicle I needed proof of residency? No one told me this over the phone when I payed for the rental. I couldn’t rent here because all my records were packed! I would never use u haul ever again, because of this. The first location didn’t even offer any help with getting a new vehicle at another location. I’m going to write several reviews online explaining my experiences, with this process and procedures. The second location was great. Again I wouldn’t Uhaul again just for the big hassle it was to get another vehicle.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Monica D 
Rating:
5.0

Customer did not leave a comment.

lorenzo l 
Rating:
5.0

Customer did not leave a comment.

OWEN G 
Rating:
5.0

Customer did not leave a comment.

Taylor G 
Rating:
5.0

Bryan was outstanding. Couldn’t have picked a better person to deal with. He made it a great experience and couldn’t have been more helpful.

Roscoe R 
Rating:
5.0

Customer did not leave a comment.

Felicia S 
Rating:
5.0

Great people to deal with. Very pleasant personel, always helpful. This location's people represent Uhaul and are a credit to the Uhaul brand and company.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Abel S 
Rating:
5.0

Customer did not leave a comment.

Ricardo M 
Rating:
5.0

Customer did not leave a comment.

Tad E 
Rating:
5.0

Customer did not leave a comment.

garry b 
Rating:
4.0

Provide weekend personnel for interaction. We were unsure how to return the truck to the facility

Candace B 
Rating:
5.0

Great people to deal with. Professional and helpful with the trailer pickup and dropoff.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Marie A 
Rating:
5.0

nothing gentleman was spot on

kaimen h 
Rating:
5.0

Customer did not leave a comment.

Dana P 
Rating:
5.0

Excellent equipment and customer service was outstanding!

Charles D 
Rating:
5.0

Best customer service in Las Cruces! Highly recommend calling them for your next rental.

Charles D 
Rating:
5.0

Very helpful. Easy return.

Margaret G 
Rating:
2.0

We were not given the equipment I ordered.

Kathryn B 
Rating:
5.0

Excellent service and equipment

Kevin R 
Rating:
5.0

Great service and friendly

Alex S 
Rating:
5.0

Customer did not leave a comment.

LEONARD T 
Rating:
5.0

Online reservation went smoothly. Pickup of trailer was quick and trouble free. Drop likewise was quick and without delay or problems.

Richard S 
Rating:
5.0

Very nice people very accommodating.

Peter A 
Rating:
5.0

The guy was very polite, efficient.. really enjoyed the experience. Thanks again.. GM

GERALD M 
Rating:
5.0

Awesome!

Charles D 
Rating:
5.0

Had a great experience, and the owner, where we picked it up was very nice and recommend him to anyone!

Craig M 
Rating:
5.0

Excellent customer service!

John L 
Rating:
5.0

Customer did not leave a comment.

Greg G 
Rating:
5.0

Customer did not leave a comment.

Kai M 
Rating:
4.0

My wife says it was noisy and needed a cd player. The radio faded in an out. At Santa Fe elevation of 7100 ft the check engine light came on. It wasn't on at Las Cruses 3900 elevation. This trucks gas usage surprised me.

David H 
Rating:
5.0

Excellent

Charles D 
Rating:
1.0

No one was there to accept the truck or explain the trouble I had.

Jason S 
Rating:
5.0

Customer did not leave a comment.

LaDonna C 
Rating:
5.0

Customer did not leave a comment.

norman m 
Rating:
5.0

Customer did not leave a comment.

Donovan A 
Rating:
5.0

Customer did not leave a comment.

Donovan A 
Rating:
5.0

Friendly & Reliable Service

CHARLES D 
Rating:
5.0

Customer did not leave a comment.

Natasha T 
Rating:
5.0

Excellent customer service!! Will definitely be a returning customer and referring friends and family!

Shaunna P 
Rating:
5.0

Customer did not leave a comment.

Ernie T 
Rating:
4.0

Customer did not leave a comment.

Ann A 
Rating:
5.0

Brian was very helpful and kind. I really appreciated his help in renting the vehicle I needed. I will continue to use his place of business for my future needs.

JOE C 
Rating:
5.0

Customer did not leave a comment.

Manning G 
Rating:
5.0

Customer did not leave a comment.

Austin L 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Customer did not leave a comment.

Martha T 
Rating:
5.0

I was extremely pleased with my entire experience. The staff was very friendly and courteous. I will definitely be back!

luis d 
Rating:
5.0

Brian was exceptional to work with in my rental from his pick up location. The truck I was assigned had some electrical issues connected to the car dolly. After several mechanics, and several hours later, I was on my way. Brian stayed the entire time and helped with the dolly hook up. I highly recommend this pick up location.

Kelle S 
Rating:
5.0

Very nice and very helpful

Gary R 
Rating:
5.0

Nothing. Exceptional service

Daniel D 
Rating:
5.0

Representative was friendly and helpful.

Magdelina B 
Rating:
5.0

The employee, Brian, that worked with me handled everything in a very friendly and professional manner. He was extra helpful with the extension of additional days. I would definitely refer my friends to him. Thank you so much!!

Vina M 
Rating:
5.0

Customer did not leave a comment.

Terry M 
Rating:
5.0

I got great service Enough said

Terry M 
Rating:
5.0

Customer did not leave a comment.

Benjamin N 
Rating:
5.0

Great service

William M 
Rating:
5.0

Customer did not leave a comment.

Evan G 
Rating:
5.0

Brian was great with service ,and experience at Organ Mountain Graphix LLC. Thank you Kevin

Kevin H 
Rating:
5.0

Friendly and efficient rental. I will definitely use them again for my upcoming move and any future rental needs.

Teresa E 
Rating:
5.0

Brian was such a great help. No issues at all. I would definitely come back

JOHNATHAN M 
Rating:
5.0

Customer did not leave a comment.

Lorraine B 
Rating:
5.0

Very nice people a pleasure to do business with A+++++

JACK M 
Rating:
5.0

Very friendly and amazing customer service. We rented a truck on a Saturday and tried to return it after hours, where we had trouble with the U-haul check out app. Brian was quickly able to resolve our issue. As much as we hate moving, if we had to do it again, we definitely would use Organ Mourtain Graphix!

ERIC P 
Rating:
5.0

My experience working with Brian was amazing. He went all out to make sure my rental truck was clean and ready for my move. He was extremely friendly and helpful and made my experience very easy and simple.

Marco H 
Rating:
5.0

Easy In and Easy Out. The Customer Service was clear and quick. Great Experience

Timothy C 
Rating:
5.0

Great service

Michael C 
Rating:
3.0

Lower your costs! My 2000 mile move using U-haul 10FT box truck, including gas was $1.80 per mile! Pretty expensive. Won't do again. Tire pressures were well below recommended 80psi when i received truck. Cost me $10.00 for air. Oil needed changed also according to truck's computer.

Richard T 
Rating:
5.0

Continue service excellent as usual :)

Matthew R 
Rating:
5.0

Guy on Hadley in Las Cruces was great with service and helping me out. Definitely recommend

Erik N 
Rating:
5.0

Good people to work with and the process was smooth and easy.

Michael D 
Rating:
5.0

Brian and the OMG team were great. The whole exchange was quick and easy, and I will use them again next time I need a uHaul.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

Alfred L 
Rating:
5.0

Brian was excellent, friendly and helpful. We had originally had a Budget moving truck, but they somehow didn’t find our existing reservation. They weren’t interested in helping us solve the problem and I was immediately scrambling to make our move possible. We are so thankful that we rented through U-Haul and that they secured a 26 ft truck so we could complete our move on time. Thank you Brian for your help!!!! We will be letting everyone know to rent through you.

Rebecca M 
Rating:
5.0

Easy check in and check out. Owner is very accommodating and friendly. I had a great experience rent my U-Haul moving van from this establishment!

Ramon P 
Rating:
2.0

I preferred contactless pickup. Yet this process took way longer. And the misunderstandings just made it unpleasant. Never again. But it was my fault for not verifying location and not calling to fix it.

PEDRO C 
Rating:
5.0

Customer did not leave a comment.

Isabel B 
Rating:
5.0

Customer service at this location was friendly and helpful. Did a great job getting me set up and going over the equipment. One of the best UHaul experiences I have ever had.

Christopher M 
Rating:
5.0

Great job thank you

beverly b 
Rating:
5.0

very accommodating and friendly

RICHARD E 
Rating:
5.0

Great people

ROBERT A 
Rating:
5.0

Brian was super friendly, very nice, great customer service and very helpful. This was my first time renting and I have no overall experience in what to rent and he made things much easier to make my move easier. Was willing to go out of his way to help me

Lisa Q 
Rating:
5.0

Customer did not leave a comment.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Laura P 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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