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Michael D.
Customer Reviews for ORI Brothers Flooring Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Man wasn't very friendly and truck was nasty
CHRISTOPHER R.Everything was perfect. Quick pickup and easy drop off.
Chris T.Very easy to deal with and highly responsive. Helped us out of tough situation
AMISH C.SAM AT ORI BROTHERS BENT OVER BACKWARDS TO ACCOMODATE MY NEEDS! PROFESSIONAL, HELPFUL AND HAD EVERYTHING I NEEDED READY! I WILL BE DOING BUSINESS WITH HIM AGAIN!
KATHLEEN S.Friendly staff and great experience!!
Philip S.Truck had lots of dirt and dust in back from flooring debris. Seems odd that a flooring company is in charge of uhaul rentals and flooring debris is in the truck . Nails and pieces of wood were inside of truck .
Anthony Z.Thank you U-hual
JOHN ORI K.Great place and Great customer service. Would definitely rent from them again. They were very flexible as well.
MIGDALIA JUAN R.Ori Brothers provides great customer service and is very easy to work with!!
JAMES V.Thank you!!
KRAFTEX F.Excellent
luz T.I simply dropped off the vehicle using the app made it pretty easy. You just simply take a picture of the odometer and the fuel and make sure that there's no damage. You record that in the app and you put the keys in the lock box. Pretty straightforward and Excellent
Rafael O.Great
Michael B.Great!!!
Michael B.all good thank you
KRAFTEX F.Excellent service! Thanks again for the van rental.
Ronald Z.Love Sam
Cynthia C.Very professional, friendly .
Rosalyn F.I was told an incorrect distance estimate so I put in a lot more gas than I needed before the trip. The gas tank was 1/4 filled when I picked up the truck and was returned with 1/2 filled. More than 7 gallons $40 gas was put in .Only 6 miles was driven Please credit me at least $30 . U-Haul should not take advantage freebies from a customer. Thank you. Lydia C.
Lydia C.All in all, I spent about 50 minutes or more checking the truck in and out. I consider myself tech savvy and have fully functional smart phone, so the problem was not on my end. Inside of the truck was rather dirty and could use a vacuum. The cargo had broken glass shards in it. Outside of the truck was filthy. The mobile pickup option was probably the most inconvenient process I have ever had to deal with. The truck had damage on every side, yet the stock photo was of a pristine brand new truck. I'm glad I got the insurance because I could only imagine getting nickel and dimed for preexisting damage to the truck. The website was clunky and the identity verification process was a complete waste of time. Returning the truck was no better, as it required location services to work flawlessly with no option for assistance, then redundantly taking a photo of the truck where it was parked. I would not recommend this service to a friend or my worst enemy as it would be too cruel.
Brian F.When I made the reservation online, I didn't realize that they business was closed (New Years Day), My screw up. I called their number, no answer, but they owner did call me back and came right over to rent me the cargo van. Excellent Customer Service!!! and a really nice man.
Penny B.this whole experience was a fiasco , dirty truck, i was directed to the wrong truck and key didnt work . wasted 2 hours waiting for help on phone . had to pay movers fot 2 hours of standing around while i tried to get correct truck- never again , and never recommended
Michael S.Very easy to get vehicle and a spot to return after.
Patrick M.Guy at the counter was very helpful and a pleasure to work with.
Justin T.Great setup
JEFFREY L.no improvement needed at this location, the service was excellent and very prompt. would recommend this location 100%.
FERGUS M.Owner was awesome and helpful
DAVID C.When I didn't show up at the designated pick-up time. They reached out to insure I was still coming out. Which I confirmed. Great communication.
Hector R.I was charged twice for service and still no refund on credit card
Pawel W.Ori flooring was superb .highly recommend
Paul D.Owner was awesome !
NIck T.The truck had 2 flat tires (Inside Dual, both sides) we did not notice until one of the outside tires went flat also 200 miles down the road. Not ORI's fault, truck was delivered to them last minute.
LOREN J.Pricing was confusing and I was billed for CDW even though I chose not to get it. Oscar, who was great, took care of the erroneous charge, but it was a bit more hassle than I would have liked.
Michael T.Very friendly and professional service, open on time (actually early), quickly got me on the road.
Patrick H.Just a more prominent note explaining that your preferred pickup location may not be available might be useful.
Brian K.The service here was great. I had to come here because another location overbooked and did not have equipment available. As frustrating as this was, the guy at THIS location was super friendly, checked me in quickly, and was overall very kind. Unfortunately the truck has a roof leak and several of my boxes were damaged by water.
ERIK F.It went great thank you
KEVIN C.They have to check the Trucks. The truck I had had large opening from the roof and my rugs got wet in the rain.
Shams F.Very friendly and helpful. Have other U-Haul locations in the area but this will definitely be the go to for when I need a truck in the future.
Craig B.We love ORI Brothers....
CYNTHIA C.The pickup and drop off was easy
Robert L.Better signage and directions on where to park. The staff was not friendly at all. The staff member was aggressive with us during the drop off even though we returned the truck A DAY EARLY. Overall an awful experience.
Aaron H.Your service is top-notch
DICK P.Just communicate to match the truck with the app it's a window sticker not a license plate. I immediately went to look for the license plate.
Alex D.Process was simple
Mary C.Very good service, thank you.
TOMASZ W.Great experience. I picked it up and returned it on my phone. It was ready and waiting for me. ORI Brothers are an excellent place to rent a U-Haul! They are my go-to!
JENNIFER M.Always a fantastic experience with these guys. Thank you!
jennifer M.The only complaint I have is regarding the phone pick-up option. It took us almost 30 mins just to go through everything with the website and app crashing and us having to start allover again. Other than that, the location was pretty convenient and less crowded.
Salma E.Everything went smoothly....Sam Ori was very friendly, and welcoming... A perfect experience
KATHY M.