Customer Reviews for ORI Brothers Flooring Inc
(U-Haul Neighborhood Dealer)

576 reviews

6010 N NorthWest Hwy   Chicago, IL 60631

(773) 372-1618

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 7/14/2024: 8:00 am - 9:00 am
  • 7/16/2024: 8:00 am - 10:00 am
  • 7/17/2024: 8:00 am - 10:00 am

Services at this Location:

Contact Us

(773) 372-1618

6010 N NorthWest Hwy
Chicago, IL 60631

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 7/14/2024: 8:00 am - 9:00 am
  • 7/16/2024: 8:00 am - 10:00 am
  • 7/17/2024: 8:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sam Ori was very professional and accommodating. Would highly recommend this rental facility.

RONALD I 
Rating:
4.0

Great customer service and very nice gentleman that helped me. Happy I used ORI brothers. U-haul vans are very noisy on the highway!

Gregory F 
Rating:
5.0

Phenomenal rental! Sam made it so easy and convenient to rent!

KRISTEN A 
Rating:
5.0

ori is a great guy to do business with

KEVIN C 
Rating:
5.0

The truck had some steering issues.

Ewa R 
Rating:
5.0

ori is a great person to do business with thank you

KEVIN C 
Rating:
5.0

Great experience even at 4am.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Maria W 
Rating:
5.0

Customer did not leave a comment.

Albizu C 
Rating:
4.0

Overall, great experience with the rental. Convenient pickup and easy to find vehicle. However, they did not include the moving pads I ordered so the furniture I picked up moved around more than I wanted

Corey P 
Rating:
4.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

Customer did not leave a comment.

Denise G 
Rating:
5.0

Customer did not leave a comment.

Jackie Z 
Rating:
5.0

Nothing

Denise G 
Rating:
5.0

Customer did not leave a comment.

dale l 
Rating:
5.0

Excellent pick up location, very easy in and out pick up with extremely friendly people.

MICHAEL W 
Rating:
5.0

Drop off was quick and easy!

Paul K 
Rating:
5.0

There was something on the floor in the back of the van that actually smelled like feces! We had to put plastic bags down so it didn’t ge on my personal belongings.

ANDREW D 
Rating:
5.0

Customer did not leave a comment.

Hector Q 
Rating:
5.0

Very satisfied. Thank you!

ADALBERT S 
Rating:
5.0

Customer did not leave a comment.

Alex T 
Rating:
5.0

Thank you for making this move so easy!

Kathleen H 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
4.0

Customer did not leave a comment.

LEONARD J 
Rating:
5.0

Ori Brothers always answers the phone...answers all questions and have they trucks ready to go!

Phil T 
Rating:
5.0

Customer did not leave a comment.

BEATA M 
Rating:
5.0

Customer did not leave a comment.

steve z 
Rating:
5.0

Sam made everything as easy as possible - great service!

AMISH C 
Rating:
3.0

Customer did not leave a comment.

Victoria R 
Rating:
5.0

Customer service was excellent.

Peter M 
Rating:
3.0

WHEN PICKING UP THE TRUCK THERE WAS AVERY LOW TIE IN THE BACK AND HAD TO FILL IT WITH AIR WAS WORRIED I MIGHT GET A FLAT DURING MY DAY OF TRAVELS. LOCATION DID NOT HAVE ANOTHER TRUCK FOR ME SO I TOOK WHAT THEY HAD AND TOOK MY CHNACES WITH IT, OTHERE WISE EVERYTHING WAS OKAY.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Phil T 
Rating:
5.0

All good

KEVIN C 
Rating:
5.0

Customer did not leave a comment.

Eladio L 
Rating:
5.0

Ty Sam!!!

Cynthia C 
Rating:
5.0

Customer did not leave a comment.

Pamela C 
Rating:
5.0

Service was excellent I was in and out in record time also return was very easy.

MILDRED S 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Can always depend on SAM!

Cynthia C 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
5.0

WE LOVE SAM at ORI BROS :)

Cynthia C 
Rating:
5.0

Honestly spending over $600.00 in a rental is ridiculous

Alex G 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

MICHE B 
Rating:
2.0

Man wasn’t very friendly and truck was nasty

CHRISTOPHER R 
Rating:
5.0

Everything was perfect. Quick pickup and easy drop off.

Chris T 
Rating:
5.0

Very easy to deal with and highly responsive. Helped us out of tough situation

AMISH C 
Rating:
5.0

Customer did not leave a comment.

Chris D 
Rating:
5.0

SAM AT ORI BROTHERS BENT OVER BACKWARDS TO ACCOMODATE MY NEEDS! PROFESSIONAL, HELPFUL AND HAD EVERYTHING I NEEDED READY! I WILL BE DOING BUSINESS WITH HIM AGAIN!

KATHLEEN S 
Rating:
5.0

Friendly staff and great experience!!

Philip S 
Rating:
1.0

Truck had lots of dirt and dust in back from flooring debris. Seems odd that a flooring company is in charge of uhaul rentals and flooring debris is in the truck . Nails and pieces of wood were inside of truck .

Anthony Z 
Rating:
5.0

Customer did not leave a comment.

Norman S 
Rating:
5.0

Thank you U-hual

JOHN O 
Rating:
5.0

Customer did not leave a comment.

Adrian A 
Rating:
5.0

Customer did not leave a comment.

Adrian A 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

KRAFTEX B 
Rating:
5.0

Great place and Great customer service. Would definitely rent from them again. They were very flexible as well.

MIGDALIA J 
Rating:
5.0

Ori Brothers provides great customer service and is very easy to work with!!

JAMES V 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D 
Rating:
5.0

Customer did not leave a comment.

Joan B 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

Customer did not leave a comment.

KRAFTEX F 
Rating:
5.0

Customer did not leave a comment.

Maria S 
Rating:
5.0

Thank you!!

KRAFTEX F 
Rating:
5.0

Customer did not leave a comment.

ORI B 
Rating:
5.0

Customer did not leave a comment.

KRAFTEX F 
Rating:
5.0

Excellent

luz t 
Rating:
5.0

I simply dropped off the vehicle using the app made it pretty easy. You just simply take a picture of the odometer and the fuel and make sure that there’s no damage. You record that in the app and you put the keys in the lock box. Pretty straightforward and Excellent

Rafael O 
Rating:
5.0

Great

Michael B 
Rating:
5.0

Great!!!

Michael B 
Rating:
5.0

all good thank you

KRAFTEX F 
Rating:
5.0

Customer did not leave a comment.

Fabiana G 
Rating:
5.0

Customer did not leave a comment.

Elaine C 
Rating:
5.0

Excellent service! Thanks again for the van rental.

Ronald Z 
Rating:
5.0

Customer did not leave a comment.

George O 
Rating:
5.0

Love Sam

Cynthia C 
Rating:
5.0

Very professional, friendly .

Rosalyn F 
Rating:
5.0

Customer did not leave a comment.

Cindy M 
Rating:
4.0

I was told an incorrect distance estimate so I put in a lot more gas than I needed before the trip. The gas tank was 1/4 filled when I picked up the truck and was returned with 1/2 filled. More than 7 gallons $40 gas was put in .Only 6 miles was driven Please credit me at least $30 . U-Haul should not take advantage freebies from a customer. Thank you. Lydia C.

Lydia C 
Rating:
5.0

Customer did not leave a comment.

Kristina R 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA W 
Rating:
5.0

Customer did not leave a comment.

Denise A 
Rating:
5.0

Customer did not leave a comment.

Rodney C 
Rating:
5.0

Customer did not leave a comment.

Christy T 
Rating:
2.0

All in all, I spent about 50 minutes or more checking the truck in and out. I consider myself tech savvy and have fully functional smart phone, so the problem was not on my end. Inside of the truck was rather dirty and could use a vacuum. The cargo had broken glass shards in it. Outside of the truck was filthy. The mobile pickup option was probably the most inconvenient process I have ever had to deal with. The truck had damage on every side, yet the stock photo was of a pristine brand new truck. I’m glad I got the insurance because I could only imagine getting nickel and dimed for preexisting damage to the truck. The website was clunky and the identity verification process was a complete waste of time. Returning the truck was no better, as it required location services to work flawlessly with no option for assistance, then redundantly taking a photo of the truck where it was parked. I would not recommend this service to a friend or my worst enemy as it would be too cruel.

Brian F 
Rating:
5.0

Customer did not leave a comment.

Ana M 
Rating:
5.0

Customer did not leave a comment.

Wilfredo O 
Rating:
5.0

Customer did not leave a comment.

Arturo S 
Rating:
5.0

Customer did not leave a comment.

Christine C 
Rating:
5.0

When I made the reservation online, I didn't realize that they business was closed (New Years Day), My screw up. I called their number, no answer, but they owner did call me back and came right over to rent me the cargo van. Excellent Customer Service!!! and a really nice man.

Penny B 
Rating:
1.0

this whole experience was a fiasco , dirty truck, i was directed to the wrong truck and key didnt work . wasted 2 hours waiting for help on phone . had to pay movers fot 2 hours of standing around while i tried to get correct truck- never again , and never recommended

Michael S 
Rating:
3.0

Customer did not leave a comment.

IGNACIO A 
Rating:
5.0

Very easy to get vehicle and a spot to return after.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Vince G 
Rating:
5.0

Guy at the counter was very helpful and a pleasure to work with.

Justin T 
No reviews have been submitted for this location.

Additional Services at this Location

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