The location was easy to find, and the trucks were accessible. The only downside was that the app was not working for mobile check-in/pickup. I went inside to ask the staff if they could help. Unfortunately, the response from the people in charge was unpleasant and unhelpful. I’m naturally someone who asks clarifying questions, so when I was told they couldn’t help, I asked what they suggested I do since the app wasn’t working. I was met with silence and dismissive energy. The overall tone felt like, “I don’t want to deal with this, so I hope you leave.” I didn’t leave. I remained professional and polite and eventually got the app to work... only for it to direct me to find someone at the location to finish the check-in anyway. So interacting with staff was unavoidable. A staff member did help us, though begrudgingly. He mentioned that he dislikes handling U-Haul because it takes away from his shop duties and that it’s something his cousin requires them to do. Overall, the place itself was clean and functional. However, if I were someone easily discouraged by a staff member’s unwillingness to help with a service they signed up to provide, I likely would have left and scrambled to find another location. I’d only recommend this place to someone who is polite but persistent.
Melissa T
Customer Reviews for Orlando Auto Top Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Food was left in the truck.
Angela HThe app experience was painful and unsuccessful, foruneatly Robert was great at keeping things on track.
Robert GBest rental experience ever... due to Sam! It was convenient to my home, but he was instrumental in a smooth experience and pick up! Highly recommend him/that location.
Lisa FThey were extremely helpful and very friendly. Guided me through the experience step by step!
Luka VI’m really disappointed with how this location handled my rental. I returned the vehicle within the agreed 4-hour period (3 hours and 50 minutes exactly), yet I was charged as if I exceeded the time. This feels unfair and misleading. I trusted your service, but this experience made me feel deceived. I hope U-Haul takes action to ensure honest and transparent billing for future customers.
Jassim AThe agent was incredibly knowledgeable, friendly, helpful, efficient and thorough. I plan to use this location for all future uhaul reservations.
Ashley LI do not normally leave reviews. However, the two gentlemen at Orlando Auto Top Inc., were professional and more than willing to help me book the correct truck. If I ever need another U-Haul in Chicago I will be using them.
Jake Bfast and simple pick up !
Violetta MAmazing! The van was brand new and Rob and the team took great care of me. Thanks again!!
Ben M