Customer Reviews for Orlando Auto Top Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

The whole process is painful and confusing. - I get messages to "check in" before I pick up the truck but when I click through, it just shows me my rental information. I can't upload my drivers license photos etc. I had to do that in the freezing cold on the sidewalk where the app told me to place my license on a flat surface. Where? The dirty sidewalk in the wind? - The nice person at Orlando had to call me and leave a message with the instructions for getting the keys. The app also did all that except the code for the key lock. Can the app do everything? Wasted time listening to the call very carefully when a typed out code in the app where I can find and read it would be better. - The app then wants pictures of all sides of the truck but it's parked against a building so I have to move the truck to take all the photos which kinda makes the photos less valuable. I also had to wait for cars to stop so I could stand in the middle of Ashland Avenue to get the driver's side photo. Can't you take all the photos prior and I can just review them? - While I have the van, the app is sending me messages that I have a van rented out and when to return it. I'm FULLY aware of this. Are people forgetting to return your trucks at such a rate every single customer has to be constantly interrupted during the rental? - Returning the van I have to stop and get gas at 2am for 1.5 gallons of gas when you're already charging me on a per mile basis. Can you just add the gas to the milage charge so I don't have to do that? - Then I have to do all the photos again in the dark of night which is a really uncomfortable thing to do these days. This one is bit more of a pain to solve but if you could I would pay extra. Maybe needs a 24/7 office. All this to say, I appreciate you're trying to save me money by having to do a lot of the work but I would happily and joyfully pay you WHATEVER YOU WANTED so that I could just pick up the keys, drive the van away, return the van, drop off the keys and be on my way. Even short of that experience there's a lot of room for improvement like being able to take care of the license photos etc ahead of time.

Rating:

5.0

Great people at the location.

Rating:

4.0

The location was easy to find, and the trucks were accessible. The only downside was that the app was not working for mobile check-in/pickup. I went inside to ask the staff if they could help. Unfortunately, the response from the people in charge was unpleasant and unhelpful. I’m naturally someone who asks clarifying questions, so when I was told they couldn’t help, I asked what they suggested I do since the app wasn’t working. I was met with silence and dismissive energy. The overall tone felt like, “I don’t want to deal with this, so I hope you leave.” I didn’t leave. I remained professional and polite and eventually got the app to work... only for it to direct me to find someone at the location to finish the check-in anyway. So interacting with staff was unavoidable. A staff member did help us, though begrudgingly. He mentioned that he dislikes handling U-Haul because it takes away from his shop duties and that it’s something his cousin requires them to do. Overall, the place itself was clean and functional. However, if I were someone easily discouraged by a staff member’s unwillingness to help with a service they signed up to provide, I likely would have left and scrambled to find another location. I’d only recommend this place to someone who is polite but persistent.

Rating:

3.0

Food was left in the truck.

Rating:

5.0

The app experience was painful and unsuccessful, foruneatly Robert was great at keeping things on track.

Rating:

5.0

Best rental experience ever... due to Sam! It was convenient to my home, but he was instrumental in a smooth experience and pick up! Highly recommend him/that location.

Rating:

5.0

They were extremely helpful and very friendly. Guided me through the experience step by step!

Rating:

1.0

I’m really disappointed with how this location handled my rental. I returned the vehicle within the agreed 4-hour period (3 hours and 50 minutes exactly), yet I was charged as if I exceeded the time. This feels unfair and misleading. I trusted your service, but this experience made me feel deceived. I hope U-Haul takes action to ensure honest and transparent billing for future customers.

Rating:

5.0

The agent was incredibly knowledgeable, friendly, helpful, efficient and thorough. I plan to use this location for all future uhaul reservations.

Rating:

5.0

I do not normally leave reviews. However, the two gentlemen at Orlando Auto Top Inc., were professional and more than willing to help me book the correct truck. If I ever need another U-Haul in Chicago I will be using them.

Rating:

5.0

fast and simple pick up !