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Beverly W
Customer Reviews for Ormond Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put the $75 back in my account. Was told 88.44 then charged me $163.44. then got charged another $1.05. after I took back but still don't have the extra $75 they said would be back in
JASON WA very smooth drop off and no delays! Thank you uhaul!
KENNETH KGreat people
arthur aI've called and left messages to collect my deposit from paying cash and have not received so much as a call back.
JAKE PEasy process, great van! Great Customer Service too. Would highly recommend this location for your moving needs.
NATHAN WDidn't interact with anyone but received final bill quickly and it was correct.
JENNIFER AThe inside was dark and messy. There was a large dog that kept jumping on us. It seemed disorganized and slipshod. The truck was fine.
doug dTHE CUSTOMER SERVICE OF THE PEOPLE WHO WORK HERE IS EXCELLENT. THEY WERE FRIENDLY AND KNOWLEDGEABLE, IT WAS A PLEASURE RENTING FROM THEM
Tom PTruck had engine light on and not swept out when I picked up the truck People at counter didn’t know how to process orders.
Patricia SThanks for all the help!
Daria RWe booked the Van for a Roundtrip of 220 miles, The van needed a wash and inside cleaning , very hard to use the mirrors with the middle bar in the window
Phil MCompletely unprepared. Their "Uhaul" guy wasn't in today. Everything had to be done by phone. Equipment was parked on the edge of a road requiring me to hook up the trailer with my vehicle completely in the street.
Michael HThanks for everything
Henry HVery helpful and accommodating
GEORGE MPlenty of room to maneuver
David CThe truck leaked and alot of contents were ruined.
TONI CGood experience. Helpful folks.
Jeffrey KIt was dirty inside, they smoke indoors and a dog who I guess lives there all the time jumped up on me when I entered. They were very nice but that place was so disgusting. The guy was late for my appt so I waited in my car because it was so gross inside. My clothes smelled like smoke when I got home. On my 11 hr ride my emergency brake chain and one of the emergency chains both came unhooked and were dragging. I don’t think the black rubber safety things were ever put on. I am a female driving by myself and had to get someone to help me at a gas station.
Kari SVery helpful.
James OSimple. Very friendly and easy to work with.
April FWe decided to return the trailer early as they had 24 hour drop off. The location was dark with very very little lighting. Also, no real place to drop off equipment that was not in front of a door or blocking other non Uhaul vehicle in. Also, the mobile app did not let us return the trailer spent over an hour at 9 at night trying to return this via the app to finally give up and call Uhaul rep to have them make notes that we returned the trailer to an unlocked unsecured area and hope for the best.
Ronald BThe kind gentleman immediately helped us with everything and really made our experience smooth and easy. Really appreciated his help. His kindness and professionalism contributed to helping our move to Daytona Beach a Great one!
Kristi EMade turn in process very easy.
Richard TDanny is the man! Had some technical difficulties with the U-Haul mobile app, and he arrived shortly after to assist. Highly recommend.
Nathan NThe van I rent gas line was cut...go to full it back up from where I received the gas from and gas leaking out the bottom of the van every where 7-11 store Manger had to get the stuff that u pour on gas when it hit the ground and pour it over the leaking gas on the ground said I would hear from the person that was over uhaul haven't heard from no one yet
Redonda SThat was the first time I rented from that location and it was very good. My only problem is with U-Haul the receipts that they sent me I can't even see the writing it's so small and it can't be enlarged
Donna LStaff was great too! Very accomodating,
linda wVanessa and the people working with her, were very pleasant. I have rented from others U haul dealers , But this was by far the best one I have been to. The equipment was in very good condition . I will defiantly remember this location the next time I need a Uhaul. Thank you so much for taking care of my needs.
sammy jGreat staff
Perry LThey were very curtious and friendly.
Enrique BVanessa was so helpful. I had not used the mobile check in feature and she followed up and made sure that the process went seamlessly. These days, when a lot of places are lacking in customer service, Vanessa went out of her way to make sure that I had a great experience!!
Teresa FThe people were excellent and reacted to my early arrival with amazing speed. Always courteous and respectful of my requests. But the truck was clean but in rough shape! It had warning lights on on the dash after 10 miles. I was told if it was running OK keep driving it.
Albert KHenry was great, I told him about the missing pads on pickup and he went out of his way to get me credit for them.
Inga MThe location was fine. The truck was old and there were ashes in the ash tray (it was THAT old) and the windows had dried dog slobber all over them. I had to fight with the truck to stay straight on the highway and the ac was semi cold but not cold enough for moving furniture in Florida. We did what we had to and brought the truck back. $200.00 later.
Karen MNothing. Great Experience
Robert Droaches in the van we rented, trash was left in cup holders and side of the doors, i have pictures to prove it. the business itself was super friendly but the van was gross
kiara pDid not have the quilted furniture pads I had reserved with my trailer rental. Informed when I picked up the trailer that I would have to pick up the pads at another location.
Keith MPerson was very helpful
Hans MCustomer service was great, really helpful.
Blaine BThe smell of de-odorizing spray in the truck was overwhelming. It was like riding in a hospital. They didn't have the moving blankets we reserved on line. It would have been nice to get a message the day before about this.
Jennifer BOther than some U-Haul trailers parked outside, we would have never known this was a U-Haul location. No U-Haul signs. A different business name was on the building. Person was working under a truck and said he would enter the return into the system later on. We have no receipt and are not sure if any additional charges may have been added that we are not aware???
LESLIE TThe Ormond Collission has always met or exceeded our expectations when renting a u-haul. Thank you
Irma L