Customer Reviews for Ottawa Self Storage
(U-Haul Neighborhood Dealer)

155 reviews

1441 E Main St   Ottawa, OH 45875

(419) 523-3870

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(419) 523-3870

1441 E Main St
Ottawa, OH 45875

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dreama G. 
Rating:
2.0

too tight of space and no where to park. No direction on where to park.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

briana K. 
Rating:
5.0

Dropped off while location was closed.

Rick C. 
Rating:
5.0

Attendant was very helpful and answered all our questions.

limda S. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
3.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
1.0

Location of pick up is wrong and no lock box for code. Worst experience ever and never again, u need to make this right with me..

ross V. 
Rating:
5.0

Jackie fabulous to work with! Hire more fabulous employees like her! Being able to leave the truck at their facility and simply pick it up when we needed it was so helpful too! The folks at Aaron's in Athens where we dropped the vehicle off were a deLIGHT to interact with too!

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Julie M. 
Rating:
4.0

Customer did not leave a comment.

barbie S. 
Rating:
4.0

I ordered a 15 foot truck,the representative told me I would be notified a couple days before the move to confirm.I called them the day before the move and was informed they didn't have a 15,they would let me use a larger truck for same price. Okay that was fine,but really did not want or need such a large truck. My suggestion is that they do notify client more than one day if they are going switch sizes. On a positive note I messed up the time and they allowed my nephew to pick up the truck,so thank you for that.

PAT B. 
Rating:
1.0

Customer did not leave a comment.

Tyson B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
2.0

We were told by the owner that the office opened up at 7am. We got there at 8 ready to get started on a hot day but they were not there until 9 a.m. They also did not tell us that there was not a jack for the trailer. My husband is just 60 but we were glad to have the help of our son to take the loaded trailer off the truck. Good trailer . Nice and clean.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

After dropping the truck off we were asked to bring it to their permanent location approximately 4 miles away. That should not have been our job that should have been the job of the people receiving the track. We only did it because we are kind people.

elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
3.0

Friendlier clerk

linda J. 
Rating:
3.0

Name of business has changed. It is now a Lawn Care business.

Rick C. 
Rating:
5.0

Truck needed new windshield wipers. Thats it overall 5 out 5

Austin W. 
Rating:
5.0

Terry and his crew always take great care of me. I have been there before and I will be back. Thanks!

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
2.0

Roll door was open and inside of box was dirty when I got the truck. It was not at the location that I signed up for and had tons of packing blankets I didn't want in it. I had to go an extra 40 miles because of it not being in the location I signed up for and I had to pay for that!

Chad S. 
Rating:
5.0

Terry and his staff do a great job!

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
3.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN Q. 
Rating:
3.0

Customer did not leave a comment.

Lindsay L. 
Rating:
4.0

Customer did not leave a comment.

Kate G. 
Rating:
2.0

Hard to find, signage not visible

Diane C. 
Rating:
5.0

Easliy prepared online ahead of time and in and out the door in 10 minutes.

Mark B. 
Rating:
3.0

Ensure that the location has the trucks that are booked online, and clarify that the office location and vehicle locations are NOT the same.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

tim F. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
3.0

I made the reservation in Findlay and was not happy that I had to drive to Ottawa to pick up. Then I had to drive 2 more miles to actually get the truck.

Linda Y. 
Rating:
3.0

It's a little tight with the larger trucks backing in from 224, but that's the only complaint.

Collin H. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Keep doing what you're doing

Angel S. 
Rating:
5.0

Excellent customer service!

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

A very simple process to rent the truck as well as to return the truck. The staff was very friendly and helpful. Thank You

JAN O. 
Rating:
4.0

Need to have a explanation of how to drop off equipment after hours.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

TIM F. 
Rating:
4.0

Needs explanation for drop off location and key drop, easy once learned

Keith T. 
Rating:
4.0

Customer did not leave a comment.

tim F. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Ryan Z. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
4.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

RICK L. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
2.0

It wasn't the people this time, it was the fact I had to drive across town where there was no one to help me. It would be okay if there was a crank on these, but even for a man, they are difficult to get off the hitch. Had to call the police, thank goodness they were super about it.

Jane P. 
Rating:
5.0

Customer did not leave a comment.

pat I. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Location was closed so could not evaluate. It appeared very clean however.

jeff A. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
1.0

I ordered an appliance dolly, all they had was a small regular dolly, they did not offer to refund the difference OR make it up to me in any way. The individual that help me just said "well, I only have what I have." It made moving out of a 2nd story apartment very difficult.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
4.0

Customer did not leave a comment.

Doug N. 
Rating:
5.0

Customer did not leave a comment.

patti S. 
Rating:
3.0

Customer did not leave a comment.

Cory W. 
Rating:
3.0

The equipment was clean, HOWEVER they did not have the moving blankets requested (booked the truck 9 days in advance and asked for 48, got 30). Also requested a Defiance location pick-up and had to drive 60 miles round trip the day before the truck had been requested for use to get the truck. The air conditioning in the truck had obviously not been checked as it was 80+ degrees outside and the truck had NO air conditioning.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

jerry B. 
Rating:
3.0

The problem was u charged me more and said it was not returned when it was returned the same day at the drop off location

hope H. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
4.0

Everything was0k!

Gene B. 
Rating:
5.0

nothing. costumer service was great.

David F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

The people were very nice. The office is on the east side of town and the trailer was located on the south side of town. It is not a huge distance, maybe 2 miles, but odd. Also, no U-Haul staff is at the south side location, so I had to hitch the trailer myself. Not a big deal, but different.

TIMOTHY S. 
Rating:
2.0

Friendly staff. But, equipment and office are in 2 separate locations across town from each other (approx. 2 miles). No staff is available at equipment location to assist in hookup, inspection, or return; even during regular business hours.

DWAYNE N. 
Rating:
2.0

It is the closest facility for our area but did not like the fact that you had to run paperwork across town from the drop off area. Inconvenient.

Laura N. 
Rating:
5.0

very nice people

David F. 
Rating:
5.0

They helped us locate a car trailer close to us and we're very accommodating. Thanks.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Dustin S. 
Rating:
1.0

Ensure that requested equipment is on hand and at the requested location. Lack of equipment cost hours of move time

William K. 
Rating:
5.0

Treated very good n answered all my questions

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Brenda U. 
Rating:
3.0

Customer did not leave a comment.

Andrea S. 
Rating:
3.0

Customer did not leave a comment.

Steve E. 
Rating:
3.0

It was hard to find. Check in was at one place and the drop off was much farther away.

KENNETH Z. 
Rating:
2.0

It would have been nice to have known prior to pickup that the equipment is stored off site so I could have planned my schedule better. Also, I did not see any signage indicating where the rental location was.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

NANCEY S. 
Rating:
4.0

Customer did not leave a comment.

SHAWN H. 
Rating:
5.0

Customer did not leave a comment.

T. TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

KARL M. 
Rating:
3.0

Make sure all the equipment works and is in good shape. Ours was so rusted and worn down that we could barely get the trailer on and off the hitch. The lights on the trailer weren't working. Make sure no one else has to go through the trouble we had to. Our first time moving was a nightmare because of the trailer, if we had another option I would have waited another week in order to move without the hassel

Faith H. 
Rating:
1.0

Okay, so then the given address to take the truck back to via GPS and it is not there. We drive all over. We call Uhaul. They give us said address again. The gas station for help tell us that we have to drop the truck off at Ottawa Self Storage. We finally find that location after one hour and there is a sign saying drive the keys back to the Fair Street location. REALLY? How convenient is that???? Again, Saturday after moving all day we are talking to Tim the DM he doesn't know. Not his fault. He did his job. The whole thing from start to finish was a complete NIGHTMARE!

TIMOTHY S. 
Rating:
5.0

It was a great value.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
2.0

Not easy to find !!!!!

CYNTHIA D. 
Rating:
3.0

Customer did not leave a comment.

Randy R. 
No reviews have been submitted for this location.

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