Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Attendant was not helpful just told us to call 1 800 number....then waiting over an hr on the line no one answered we figured it out on our own......not customer friendly if issues come up.......
Smelly and too expensive
The internet pickup and return is horrible. It would work much better in the APP.. The ladies on the phone are awesome!
Very nice and helpful personnel.
I was assisted by John. He is always a pleasure to deal with.
They where very rude and would not help a 68 year old woman lift the trailer off the hitch. They also talked down to her.
Keep up that great customer service!
Agent was fabulous
John and staff was exceptional, positive attitude and willing to help.
Excellent Service
It is an excellent location. Could use a variety of moving vehicles, such as pickup trucks and vans.
computer pass word was unknown - for my iPhone - to confirm the etc. on my pick up & condition etc, info . but the guy running the the place was excellent - he was very helpful even in going out side to show me a cool way to hookup my chain on to my car --- *the credit card machine would not work right !
Just say hi my name is ........ can I help you.
Jon was great help
Thank You
Employees were so pleasant and accommodating with my need to change my pickup time. Highly recommend this location !
Everything was excellent!!! Thank you!
While the initial rental set up went smoothly, the post return was poor. Nobody was available to receive the equipment, and while it took less than half the time initially to get the move done and return the equipment, refunding us for the initial amount took several days. When we asked about the issue, the lady we spoke to was rude and unhelpful. additionally, the equipment had light failures, plus the exterior was cleaner than inside the cab.
The gentleman working was very nice and showed me where I could park my trailer when I sent to get gas for the U-Haul.
The man who waited on us, John, was very friendly and helpful. Nicely maintained and clean facility. Easy out to interstate.
Awesome storage facility. Jon nd Mike went above and beyond to help my experience be awesome. Would definitely recommend to anyone looking for a storage facility Thank-you so much
Quick and easy drop off
The service was excellent , the business was excellent, and everything else was Fanastatic.
mike was amazing. fast friendly. made sure I had everything I needed. his cheerful attitude and knowledge made the entire experience worthwhile. thank you sir.
As a matter of fact I already have. Very clean. Very safe. But also, very very kind. My whole Uhaul experience has been a blessing. Thank you.
She was great!
The person working did not know how to hook up the auto transport. Once we hooked up the auto transport, the guy said alright there you go, and did not even attempt to assist in getting the car secured on the auto transport. It's a good thing that my spouse used to work at uhaul and remembered how to hook everything up, or we would have been completely screwed.
Courteous, prompt, explained rental process well, definitely recommend the Fairfield Drive location in Pensacola, FL to others.
Great staff, nice and helpful
fast efficient service
Rented equipment that wasn't in the rental. The place was closed by the time I got there, so I had to drive to another store that was completely out of the way to get the dolly I requested. When I did get to the other store, their phone system was down so they told me they couldn't verify or call “Traffic†like the rep I spoke with on the phone stated they needed to. Eventually, I got the equipment. Because of this, I used more mileage than I should have and spent more time than I should have moving everything. Everyone just treated it like providing the dolly was an inconvenience.
Very accommodating. No problem with the return.
Equipment was unsafe. My car almost fell off the trailer because the ramp was not properly attached, the wheel straps loosened up while traveling (after being tightened down at each stop) and would not stay tight. Running lights and license plate lights would work intermittently.
Pick up was very easy. Staff was professional. Facility was clean
The woman who assisted me was thorough and courteous. Enjoyed dealing with her.
The staff at Out O Space Storage is Outstanding in customer service, professionalism, product acknowledge, and people friendly... A Team!
Great customer service!
all was good at the pickup location
Exemplary assistance.
Neat and tidy place. Well managed.
Contract had me drop the trailer at a location that is not open on Sundays.
Very smooth, nice van.
Jamie, the office assistant, was. great!
When I showed up to drop off equipment, was told that it was not scheduled to be dropped off at this location, even though I had an email from U-Haul confirming this. Fortunately the lady was very nice and made arrangements for me to drop off there anyway even though it was late in the day. I appreciate that she was so accommodating.
Very helpful- good customer service
I need to talk to someone about $ charged to me and my complete dissatisfaction with U-Haul. I trust that U-Haul values their customers enough to warrant a phone call 281-451-9816 Terry Adams
Nothing, Gina was great!! Thanks
