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RICKEY K
Customer Reviews for Outlaw Equipment Sales And Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will not be recommending Uhaul to people or will I ever rent from Uhaul again. The phone app is poorly designed and not user friendly at all. It's almost manipulative how bad it is. Also, the communication between Uhaul and the rental location is insufficient. My key was not available at my location of reservation and my priorities of the day were delayed by 3 hours as a result. I was able to resolve things by talking with a representative and if not for that contingency of human-to-human interaction, then Uhaul's services would be rendered obsolete to me. And when dropping of the truck, I was almost charged extra for either an incorrect location drop off or extra miles. Thankfully, the owner of the business was able to tweak my bill and restored the fair rental rates upon check in. I fear this is only the beginning of the end as Uhaul systems and services will only decline. So next time I need to rent a box truck, I will opt for a different company.
Kevin WService was fantastic!
Karen Boutlaw is the best!
James BDo a really good walk around and a full light check.
TIMOTHY MAdequate to the turn-in process.
Allan PThe folks at Outlaw rental were very helpful.
RICHARD MThe owners power washed the truck when I got there so I'd have a clean truck to drive. Kudos!
LOU DThe gentleman and I’m so sorry for forgetting his name was kind, courteous and extremely helpful. He made a stressful move much easier with his great attitude and personality.
JUAN MTruck had 3/4 tank of fuel. I didn’t notice till a few minutes down the road. Got stuck w having to fill it up though when I returned it.
KIPPEN J