Customer Reviews for Owles Nest LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Owles Nest LLC

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Gary O. on

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My rental went quite smoothly. I was in and out of the dealer in 10 minutes, which was different than my previous rental fiascos at other dealers. I will definitely be back to this one! Thx!!!

CHRIS Z. on

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Harvey H. on

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A pleasant change from most rental places !

CHERYL R. on

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Stephen D. on

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wendy E. on

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Norma S. on

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I went to pick up a truck I had scheduled days before and had received confirmation on the day before. At arrival was told someone in UHaul cancelled or changed my truck and it was given to a man who walked in and rented it on his phone that morning! I stated how I had reserved it days before, yet that man drove my truck out of the lot leaving me to renting a smaller truck and doing one run with small truck and using a family van for second run!! Totally unacceptable!!!

Richard L. on

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Everything was good.

heather S. on

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Karen G. on

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Richard W. on

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My problem had nothing to with this vendor. The uhaul system couldn’t process my order for 2 hours even after i reserved a van in person 2 weeks before. Your online platform is horrible. Your check in and check out uhaul.com app is not intuitive. I wanted a half a day because of uhaul’s technology shortcomings

Philip C. on

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Jared F. on

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brian S. on

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Turn signals didn’t work and there yard is horrible to get out of

Nicholas S. on

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The instructions on the printed paper told us to call a number when we arrived at the drop off site. When we called that number the information was not accurate. Using the uhaul website provided us with the correct information

Jim H. on

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Very nice place. Would rent again

WILLIAM E. on

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George W. on

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Service was fast and friendly. The trucks were very clean and there was a variety to choose from. Very customer oriented.

Robert B. on

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The usual staff was not there during pickup, so was just given paperwork and told to get the trailer. It is a heavy piece to do on your own. Upon return, the staff was there and did a great job making sure it went smoothly. This is what I was used to from the last time.

Carl W. on

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Customer service was excellent. However, I am putting the blame on UHAUL and NOT the location, the check in procedure was glitchy and slow, I had to use the UHAUL app on my phone. I prefer to check in with a person to help avoid any problems. Again this was on UHAUL and NOT the location. I will use this location again.

Myra G. on

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Nothing I had a great experience

oscar T. on

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Mike N. on

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Be a little more informative about product

Dhanesh M. on

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Karen H. on

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Joanne C. on

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My reservation got messed up by the website and this was my location of choice I came in the office and she was able to get me my rental immediately. I am so greatful for her assistance. She was beyond kind and professional. Everything was explained from start to finish!!

Ronald R. on

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Process for pickup was good (for first timers) when following the instructions.

Carol H. on

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Dan H. on

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Mike C. on

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Michael M. on

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leroy H. on

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Jamon Y. on

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Emily M. on

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