RECEIPT SAYING CORRECT AMOUNTSharon S.
Customer Reviews for Owles Nest LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dennis B.
The online reservation, checkin and key pick up processes are unpleasant experiences. There is a lot of redundancy in each step and some of the instructions do not match the actual steps you need to take in order to get in the truck and get going. It took an excess of 40min to perform the â€œself service pick up.â€Beth M.
Truck was broken. Service light was on. I called and they said thank you but did nothing about it.Zachary G.
First we reserved for a company in NJ closer to us. You automatically changed us to this location (twice as we canceled the first time). When we tried to call we were on hold for over a half hour (twice) with no answer. The new location was further and we had to pay a toll to get there. Since we were paying by the mile, we didn't like that. Then we were switched from counter service which we asked for to using the app to pick up with no way to change it back. We had already preregistered online for the original location and had to do it again in the app. The truck smelled like an ashtray in the cab and was dirty. Just overall very disappointed with this rental experience.Christopher K.
Beater websitePAUL S.
Customer did not leave a comment.JOSEDELFINO M.
Customer did not leave a comment.john W.
Gail charged me twice and claimed she didn't, had to file a claim with my bank, and I won't get my money for 10 days. No one was available when we picked up or dropped off the vehicle. Bad service all around. Better service in Los Angeles by far.Luis P.
nothing ....very satififivifisedJOSEPH W.
Customer did not leave a comment.JESSE S.
Wish there was a better way to mark that they are a UHaul Place.DEBRA G.
Customer did not leave a comment.John G.
Poor signage to indicate location.Wendy Y.
Customer did not leave a comment.Dipinjeet S.
Our experience using Uhaul was nightmarish, and their lack of communication caused major issues during my moving process. I reserved a truck ahead of time, and I was told my a representative that it would be ready at a particular location and it wasn't. I ended up having to go to a different location in another state hours later to get it, and it delayed everything. That's not this location's fault, that is the fault of whoever is in charge of scheduling at Uhaul's call center. This is the second time has happened, and I will be doing everything I can to avoid using Uhaul again in the future.ASHLEE C.
Customer did not leave a comment.Dan R.
Customer did not leave a comment.CHARLES R.
The woman at the checkout just took the keys and said thank you. Didn't go and look at the truck or mileage or anything, which is what I'm used to when I return a U-haul. I said is there anything else? And she said â€œno have a nice day.â€ Then I get charged for $10 worth of gas even though I have before and after pictures of the gas gauge and there was actually more gas in it when I returned it than when I picked it up. The location was dirty, poorly marked and poorly maintained. Guess they really needed that $10 so I hope they put it to some good use. Also, just had an overall awful experience. No one called me to give me pick up or drop off instructions. I had to place multiple calls to u-haul to figure out how to even get and return my truck. The u-haul app never worked and never pulled my order information into it even though I was advised multiple times to give it time to update and I had to do everything by phone with maybe a total of 10 different representatives. Very frustrating and disorganized.ANGELA R.
I liked the location, it was close to where I lived, the main problem was using the online pickup and drop off. With the pick up I had to call the location for assistance, the online app was not acting properly so I had to call for assistance. On return it could not determine my location while I was standing in front of the location, I called and was told to drop keys in box and it will be taken care of Monday, my reservation was on a Sunday. On Tuesday I received a bill statement saying I had the vehicle for 2 days. I got a text from Gail to call her to check if the information was correct. I informed Gail that the information was incorrect and sent her a snapshot of the last phone call I made to whoever was taking care of vehicles that day and the ending mileage. Long story short I am currently waiting for funds taken from my banking account to return.Lether L.
I found some broken glass in the back of the truck Easy enough to sweep up so there was no danger or damage to my belongingsChristopher B.
We were not provided the equipment we rented and were charged for it even after calling at the time of the rental and declining the charges. There was no one at the location to talk to and it was at what appeared like an unsafe location. It's a run down building. When we reported not having an appliance dolly or furniture pads, we were told they would be taken off the bill and they obviously were not.Daniel O.
Customer did not leave a comment.Tim P.
Thank you!Jeanne M.
I spent nearly an hour working through multiple glitches on the app and website trying to pick up my rental truck. I even had to rebook the reservation as the original reservation expired because it was taking so long to get through the online process. The truck itself was in poor condition with a driver's side mirror duct taped to the door...I uploaded a picture through the app. It was dangerous driving as the mirror did not hold a fixed position and therefore kept me from seeing other traffic clearly; the truck should never have been rented in this condition. Unfortunately, I had to take it as it was the only one available on a Sunday morning at a closed location that itself is below average. It's been awhile since I last rented a vehicle from UHaul and it'll be awhile again, if ever. UHaul has come a long way downhill.Edward Michael S.
Late night drop off, so no comments on Operations.Mark L.
Customer did not leave a comment.John T.
Staff is always helpful at the Morrisville location, and I've never had a problem with the equipment. This time the cab had to be swept out. It worried me most because we were placing beds in there. Has never happened before, and will probably won't happen again.Johanny M.
Customer did not leave a comment.John B.
Customer did not leave a comment.Brenda Y.
The owner Gary was very accommodating and helpfulJason C.
Customer did not leave a comment.joseph S.
Customer did not leave a comment.James F.
Customer did not leave a comment.DEVIN C.
Customer did not leave a comment.DE'JA Q.
Customer did not leave a comment.LETCHER M.
Customer did not leave a comment.Karen M.
My first time using mobile checkin and check out. It was a lot of steps but very straightforward to do. Quite pleased overall with the rental process.Michael L.
Customer did not leave a comment.BRENDA M.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.Jeremy C.
Customer did not leave a comment.Michael N.
Key wasn't in lockbox and although office was supposed to be open, there was no one there to help and office door was locked. I had to call number on door to get someone to show up. The whole process was finally resolved after 75 minutes, just to get a key after jumping through all the hoops on the app. My experience sucked, to say the least. Fix it, numbnuts!Paul L.
Very complicated to pick up with mobile deviceJulia L.
Customer did not leave a comment.Gary O.
Customer did not leave a comment.JOHN R.
Best personal service!Gary O.
The location was easily accessible. The vehicle was well maintained. The representative was very professional and a tremendous help from her remote location. The no contact process, once clarified, worked reasonably well. Much more needs to be done to help customers understand that process in advance, and I truly hope your web site is incredibly secure given the uploaded information required by you is just begging to let a hacker commit identity theft. Those optional uploads that I objected to in advance were no longer optional once on site. I was very uncomfortable with the process, and didn't fully understand it until I was already there to pick up the truck and had no other choice.Ron L.
My experience was fine. Because of Covid I had a hard time getting the key because the building was locked but once I got it everything was easy.Tara W.
The app is very difficult to use and not fully functional, especially as there is a very poor signal at the location. The experience took far too long and was very frustrating.Laura C.
Trying to login and retrieve vehicle was a hassle.Ron W.
Customer did not leave a comment.Gaemia T.
Customer did not leave a comment.FELIPE R.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.Karl S.
Customer did not leave a comment.Nakea F.
Customer did not leave a comment.sharon A.
Wasn't on time & bad error made by uhaul over the phoneANA R.
Customer service was excellent! Personable and accommodating. Definitely would recommend.DOUGLAS E.
Customer did not leave a comment.ROOSEVELT C.
Very happy with the friendly service.Craig F.
All good!Alexander J.
Customer did not leave a comment.Martin C.
The staff member didn't go and review the equipment I was renting with me which was a motorcycle trailer nor help me install it on my hitch which was very difficult considering how it was parked in their lot. Nor did the inspect it after I returned it. Poor customer service I won't be using nor recommend this location.Angettia R.
Customer did not leave a comment.Marshall B.
Customer did not leave a comment.William P.
Customer did not leave a comment.Gary O.
Customer did not leave a comment.Christopher M.
Quick Service and Clean Vehicle - thanks!Gary O.
Customer did not leave a comment.John H.
Friendly and courteous rental process. Very good pricing. They gave me a fair deal based on my rental needs. I'll return again if I need a rental.Emil S.
Customer did not leave a comment.DEV K.
Customer did not leave a comment.James C.
Everything was great Customer service excellentKaren H.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Edgar O.
Happy in all aspects with my experience with EXTRA STORAGE SPACE!Shanta D.
Customer did not leave a comment.Allen T.
Customer did not leave a comment.Mary A.
Customer did not leave a comment.Georgette D.
Always pleasant and thoroughLuthenia S.
Great fast service.Christine T.
Customer did not leave a comment.Johanny M.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.antonio R.
Customer did not leave a comment.Rose F.
I live in New York and I had to go to Pennsylvania to get a trailer I can't believe that there are 1000 locations and I couldn't get one closerGlen G.
Was told about mileage after the fact of getting charged a whopping $300 more - $800 total for a 10' truck is CRAZY and UNACCEPTABLE. I would NEVER recommend nor use Uhaul again. VERY POOR EXPERIENCE ALL AROUNDMarc D.
A 5 min process took almost 30 mins. Employees needs some workJocelyn R.
Customer did not leave a comment.Bruce P.
Truck was not equipped with utility dolly or moving blankets. Wasted 20 miles in gas and an hour of valuable time.Kirsten S.
My rental went quite smoothly. I was in and out of the dealer in 10 minutes, which was different than my previous rental fiascos at other dealers. I will definitely be back to this one! Thx!!!Gary O.
Customer did not leave a comment.CHRIS Z.
A pleasant change from most rental places !Harvey H.
Customer did not leave a comment.CHERYL R.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.wendy E.
I went to pick up a truck I had scheduled days before and had received confirmation on the day before. At arrival was told someone in UHaul cancelled or changed my truck and it was given to a man who walked in and rented it on his phone that morning! I stated how I had reserved it days before, yet that man drove my truck out of the lot leaving me to renting a smaller truck and doing one run with small truck and using a family van for second run!! Totally unacceptable!!!Norma S.
Everything was good.Richard L.