I arrived slightly ahead of my reservation time and was met by an elderly gentleman at the location who was clearly unfamiliar with the U-Haul process. He had no understanding of how the system worked and repeatedly asked for information I had already provided during the online booking. He struggled to locate my reservation and ultimately had to make a video call to someone who guided him step by step. This caused an unnecessary delay of over 20 minutes. Additionally, I had reserved a dolly, which was not available in the vehicle. I was instructed to retrieve it from a different address, which turned out to be a bank — in other words, the equipment I paid for was completely inaccessible. This significantly worsened an already frustrating experience. I am not seeking a voucher or an apology, as this will be the last time I use U-Haul’s services. However, I do expect the issues outlined above to be taken into account and reflected appropriately in the final charge for my order.
Fernando P
Customer Reviews for Oxxxo Convenience
(U-Haul Neighborhood Dealer)
272 Eglinton Ave W
Toronto,
ON
M4R1B2
Services at this Location:
Contact Us
272 Eglinton Ave WToronto, ON M4R1B2
Services at this Location:
Office Hours
- Mon-Sun: 9 am - 9 pm
Special Operating Hours
- 5/31/2025: 9:00 am - 11:45 pm
- 6/1/2025: 9:00 am - 11:45 pm
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- 11/30/2025: 9:00 am - 11:45 pm
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- 12/2/2025: 9:00 am - 11:45 pm
- 12/3/2025: 9:00 am - 11:45 pm
- 12/4/2025: 9:00 am - 11:45 pm
- 12/5/2025: 9:00 am - 11:45 pm
- 12/6/2025: 9:00 am - 11:45 pm
- 12/7/2025: 9:00 am - 11:45 pm
- 12/8/2025: 9:00 am - 11:45 pm
- 12/9/2025: 9:00 am - 11:45 pm
- 12/10/2025: 9:00 am - 11:45 pm
- 12/11/2025: 9:00 am - 11:45 pm
- 12/12/2025: 9:00 am - 11:45 pm
- 12/13/2025: 9:00 am - 11:45 pm
- 12/14/2025: 9:00 am - 11:45 pm
- 12/15/2025: 9:00 am - 11:45 pm
- 12/16/2025: 9:00 am - 11:45 pm
- 12/17/2025: 9:00 am - 11:45 pm
- 12/18/2025: 9:00 am - 11:45 pm
- 12/19/2025: 9:00 am - 11:45 pm
- 12/20/2025: 9:00 am - 11:45 pm
- 12/21/2025: 9:00 am - 11:45 pm
- 12/22/2025: 9:00 am - 11:45 pm
- 12/23/2025: 9:00 am - 11:45 pm
- 12/24/2025: 9:00 am - 11:45 pm
- 12/25/2025: 9:00 am - 11:45 pm
- 12/26/2025: 9:00 am - 11:45 pm
- 12/27/2025: 9:00 am - 11:45 pm
- 12/28/2025: 9:00 am - 11:45 pm
- 12/29/2025: 9:00 am - 11:45 pm
- 12/30/2025: 9:00 am - 11:45 pm
- 12/31/2025: 9:00 am - 11:45 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
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