More signage or an actual area for U-Haul separate from the motel front lobby. Drove through it twice because that's where the location marked. Vehicle was dropped off 2 days before the last day to turn in equipment and still got an email stating contract was not completed one day after the final day. Called and notified U-Haul of the discrepancy and all was handled, but no peace of mind was given. Was stressing out about being charged extra for equipment that I didn't have, and didnt have extra funds for, due to negligence. I followed paperwork and rules and was still told it wasn't done right just because of the drop-off location not following through on their end and holding me responsible.
ZACHARY L
Customer Reviews for Oyo Mustang Hotel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was closed at the time of our truck return. Therefore, I can't rate the location
MERCEDES O12' truck. 11' awning. Turning around in traffic with a 26' truck was absurd.
Shelly W