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WAYNE C
Customer Reviews for PB Common Street Self Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and courteous.
ANNETTE JStorage facility did not have the uhaul dolly I requested, but allowed me to use their dolly instead for the storage facility and refunded me for the uhaul dolly on my account! I would definitely recommend this facility for your uhaul needs!
Kristina WI placed my reservation online. When I arrived they did not have a dolly or blankets. The cost of the truck was more as the lady redid my recervation on her phone and added insuranse that was not needed and increased the price of the truck without disclosing it to me. The seatbelt on the passenger side was not attached to the truck anymore.
DAVID EProcess, truck, people were great. However, the two furniture dollies I reserved and paid for were not provided which cost me an hour (to buy replacements) of a very busy day.
James HThis is not directed towards the location. Kathy was amazing and so helpful. To U-Haul: Get rid of virtual online registration and checkin. I don’t enjoy using the app at all. It is unreliable and delays the pick up and drop off process. I never feel confident about my registration with U-Haul. Always a waiting game and feel s like a credit check. I don’t enjoy U-Haul but nit aware of other companies that I can use.
NICOLE FBest customer service 👌
Kimberly M