Opened later than 9am. Truck wasn't ready key was in office not lockbox
KAREEM H
Customer Reviews for PNS Motor Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simone did a great job and was really helpful
THOMAS MNot much other than check cleaning fluids. Otherwise good experience.
FRANK SWonderful customer service from the agent
SARAH RThe attendant was very helpful and ensured that my check in and out went smoothly. He gave me advice on where I should park my car, which easily prevented me from a ticket or maybe potential damages. The van was clean and fully Fumo
YANEIKA CVery professional
LEE AEz in and out
FRANK BNice and easy cargo truck rental experience.
JOE ADo I get some money back didn’t use all 30 miles
ESTARLIN GService was great truck was ready when we got there and he was very accommodating
TIMOTHY RThe man that I dealt with was very professional and helpful.
THOMAS JI went to get my reservation and it was not there. The associate was very polite and offered another option. He said he was going to wave the after hours fee. When the reservation was made there was nothing that's said about an after hours fee. I also returned the truck 35 minutes earlier than originally requested time for. So now I received my receipt and I am charged $20.00 for holding the reservation. 37.00 for the use and another 20.00 for returning after hours after I was told because of not having the equipment requested I would not be charged. So I going to wait to see how you will be fixing this thank you so much.
JULIE RNice man to serve me very easy and friendly person
AMAR JVery good
MANUEL GPhil and his team were friendly. I booked online and it made the process seamless when I arrived at the location. The return was also efficient. Phil inquired about our experience with the truck when we returned. Keep up the great work guys!
Joyce JThis rental was the best experience i ever.. the customer service was excellent.. Phil was the person i was dealing with very professional.. Great job
PHILIP SAll went well. Great job!
SHAWN HFor U-Haul in general, if a reservation is made at a specific location don't switch it to another location that is several towns away the day before pick-up. Don't allow the reservation to be made in the first place if the equipment is not or not going to be there. Mine was switched from a location 2 miles away to one that 15 miles further away.
TERRENCE CExcellent service
SERGIO VNo, I do not recommend them because they are liars and scammers.
CARLOSA AExcelent service
SERGIO VExcellent Service
SERGIO VKeep the staff you presently have they are excellent, very professional and reliable
CLAUDE AExcellent service
SERGIO VNothing else.
DEREK AThe office opened late. This shortened our move time. Once open the process was smooth and effortless. The attendant was friendly and efficient.
JUDH GThe truck had a roach infestation that I only noticed right before returning the truck. I now have one roach that I found in my new apartment and I managed to kill the eggs left. I'm extremely upset that I may now have a roach problem in a brand new apartment.
Bianca AExcellent service
SERGIO VThe entire vehicle was dirty including the seats and cup holders. The vehicle would violently jerk forward while driving making it feel as if I was hit from the rear-end. The vehicle was not maintained well. I was not at all happy with this rental.
RAQUEL JPersonnel at PNS Motor Corp is personable and tries their best to accommodate their customers. I have over a twenty year relationship with them and prize it dearly.
WILBUR ANext time it would be great if my reservation was honored and I didn't need to drive an hour away to pick up my reservation. The person who helped me was great your system sucks. I was supposed to pick up 2 miles from my house when I reserved the trailer.
james tGreat customer service
DESMOND EExcellent service
Sergio CThis location has the best customer service i ever experienced.. the representative his name is Phil was very helpful and knowledgeable of his job .. thank you u haul
Philip SNo improvement needed. A smooth process
MATTHEWBOYD TKeep up the good work
sandra lEquipment needs to be cleaner.
ISAQUE NExcellent services
Jonathan DThe guy that handled the transaction was awesome. The location was only about 5 minutes from my house. That made it really convenient.
Emmanuel OExcellent customer service
Sergio CHonestly, there’s nothing else to do. The transaction was smooth. I’m very pleased with the service.
JESUS CGet more trucks
marcia lI wasn’t expecting no air conditioner on the uhaul truck and it was very hot outside that day . I should’ve been aware of that prior to receiving the truck. My driver didn’t know until he already pulled off and we were behind time so that’s why I didn’t return back to location to swap out. I feel my bill should be adjusted for this matter and their wasn’t no hand trucks available
Shemika PN/A
Margaret LQuick and EZ checking and out.
Bertrand LWhen picking up the truck rental the associate didn't mention anything about being charged an extra $20 for not closing the transaction in the app for an after hours drop off. Had i known, I would've just done it in the app. I would like the $20 refunded.
Tim G