I want to be called about this I'm extremely dissatisfied..the couple who rented it were great but extra outrageous charges after I already filled it to agreed level with my own money gas then charged for more gas and fees was un merited and wrong..also the truck is a death trap and I can give reasons why...not happy and want this fixed..I'm a regular uhaul and storage customers for 30 plus years I don't appreciate being taken advantage of or endangered or anything to this ..and that not how customers like me will ever come back or give a good review to others for..the truck was just a mark below quarter of tank we put gas in it to that mark and parked it immediately..then charged when we returned early and extra fee unfairly and uhaul was closed at night when left there because had work that day next on Saturday...where wasn't due till 1.40 or so that afternoon and returned night before and I'm not ok with being ripped off expected to pay another 70 80bdamn dollars are you kidding me do you do everyonevthis way for renting your trucks there ...please make this right and correct this immediately I don't owe no gas or fee for it...truck was very dangerous my family watch followed behind and mirrors can't see from or adjust brakes were shot bad very bad breaks and tires steering and I drive trucks trailers cars all the damn time!!@ the door was so hard open with out a big guy couldn't open on own with our prying it up high as could just get door to lift...it jerk and would go in out tow haul and truck took over its own steering to point so scary I wanted to not even get back on raod with full load coming back ..we parked it after gaming and took our family cars to finish move because uhaul was that bad to handle drive and stop..it's dangerous shouldn't be on the road poorly serviced used to hell and will kill someone reflected rented by your business..I'd hope you are fair appreciate being told honestly and aren't trying to rent to another soul till fixed..and charges above the agreement that was only apparently honored by me now left me very unsatisfied with the whole rental and safety to it..sorry but facts are facts and I hope you understand your ripping customer off that's been know well in area and what I do and been a customer very long time ...please fix this today when you read thisShelia M.
Customer Reviews for Pac Ship and More
(U-Haul Neighborhood Dealer)
Kingsland, TX 78639
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: Closed
- Sun: 10 am - 2 pm
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.NATHAN H.
Customer did not leave a comment.Mike A.
This place was ok but the WHOLE UHAUL EXPERIENCE WAS THE WORST CUSTOMER EXPERIENCE OF MY LIFETruman C.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.David H.
Have run into this problem before but having/allowing place to leave personal vehicle seems obvious to me. Like in the place of the vehicle you're renting maybe...please consider this issue. The online renting was seamless! Thank you!Lee N.
Customer did not leave a comment.Ashley A.
Customer service was good,David H.
Truck had a bad odor in the cab but was clean!james S.
Only could keep it 24 hours had to take it back and we were not though. You need to send more truck to Burnet and Llano, Texas. A lot of people are moving here from Austin and other cities because we have good schools and safer here for Covid-19.billie V.
Customer did not leave a comment.Brenton S.
Reservation online was user friendly.Liberato P.
Ms Judy was super nice and accommodating! Helped out with the online pick up! She was great!Dinae R.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Jo Ann B.
Make sure the gas is on the correct level it states before renting the u-haul truck.Tamra M.
Moved my drop off from Burnet to Kingsland which was a big help. Burnet was 20 miles away from us and PAC was only 2 miles. Very nice.Theresa H.
The 26 ft truck was very dirty. I would have hoped the truck had been sanitized due to the ongoing pandemic. The steering wheel and dash were very dirty. You could barely see out the windshield and the truck had no fuel. She said she would give me $30 credit since it was empty but it cost $80 to fill it up. I also ordered 7 dozen blankets for my furniture, she didn't have enough and told me I could try and go to other uhaul to get them... I had prepaid for them too Very disappointing I am hoping uhaul will make good on this experienceEdward H.
Customer did not leave a comment.BRAD Z.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.Westin C.
Customer did not leave a comment.Carlton J.
Customer did not leave a comment.William V.
For my situation this rental was a terrific experience. The truck was exactly what I needed. It was very convenient and the service was exceptional. I recommend this rental pick up location as the best I have ever had.David L.
Thank you!Karen F.
Customer did not leave a comment.Eronie W.
Nothing at all ...excellent customer serviceBenjamin V.
Easy drop off and easy Information for return of uhaul equipment.SUSAN K.
Trucks need to be cleaned better. Need to explain to customers the online return process better. I was told to just park the truck and return the key in the box, then check the truck in online. Well checking a truck in online requires you to have access to the truck and be at the site. This was not communicated to me.Kerry B.
I was tended to very nicely. Very professional and she went out of her way to help me go with everything I needed.Justin S.
Customer did not leave a comment.Bradford C.
Customer did not leave a comment.CORIN C.
My experience was outstanding! It was Thanksgiving Day and I was in desperate need of a moving truck that day. The lady was super helpful, quick, responsive, efficient, patient, and friendly. She has made me a u-haul customer for life! Thank you!!!Veronica R.
Bigger uhaul sign on the building.Jim B.
Customer did not leave a comment.Brian G.
It was a very pleasant experience.Juanita L.
Customer did not leave a comment.william R.
Customer did not leave a comment.Donald K.
Customer did not leave a comment.Lindsay M.
Nothing, Mrs Judy is a very kind women. I recommend the community to do business with her.Janice H.
Excellent customer service and assistance in meeting my moving needs. I would definitely recommend going to this Uhaul location.Thelma H.
The original place that we had rented from didn't have the equipment we had reserved. So we had to go and find a place that had the equipment on our own. Nobody at the Burnet location and the kingsland location and the new Braunfels location knew how to find our reservation and or having the equipment we had reserved. The kingsland location just so happened to have the equipment and was pleasant to deal with the transaction.Nicholas W.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Billy P.
More availabilityKarla M.
Need to fix the A/C in the truck.Phillips H.
Customer did not leave a comment.rick B.
Inquire about the mechanical condition of the equipment when it is checked in and follow up on any complaints/problems. This rental had front suspension problems, (noise and hard to maintain a straight line on the highway. The rental person was not familiar with the software.Janice B.
Customer did not leave a comment.jimmie G.
Customer did not leave a comment.Frederick G.
Thank you for making this an easy and friendly process..Meloni P.
Customer did not leave a comment.Melvin P.
As always, Judy will go out of her way to make sure her customers are served well.Richard F.
The lady at the desk didn't listen to my request and it was really confusing.Sandra W.
Judy will leave no stone unturned to ensure you get the best equipment and service possible.Richard F.
Only problem was key was in the wrong lock box. But that was worked outGregg F.
Our church rented the 26' truck and we really enjoyed having it here in our small community. Mary Tillmanmary T.