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SHANNON P
Customer Reviews for Pace High Carryout
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful on the phone as well.
MIA LI was overcharged for mileage, after-hours service fee, and cleaning fee.
NAOMI OThe truck was not clean smells horrible inside and really dirty when compared to my previous other uhaul truck. The air conditioning in the truck was not working. I have ordered a utility dolly and they lent an old rusty small personal dolly of their own which was of no use to me. A bad experience.
Sri SThe pick up process in your app and website was a failure. We could not complete the process so we did an online chat. We were told the truck we had reserved and were parked next to was no longer available because we had not picked it up at the exact appointed time. We waiting for the store to open, and the store employee was very helpful and got us the keys. The whole process took about an hour. This was a complete waste of time, and I doubt we will use U-Haul again
SCOTT BThe web page was a little difficult. But called 800 number and they were helpful.
Thom MA family member told us about this location, we had no idea! So conveinent for us, the clerk that helped us (so sorry I did not get name) was so so helpful. Could not have been easier, made a very stressful move (two moves) much less so.
Jane ODirty inside but I needed to move my stuff
Jack HThe best and easiest UHaul experience I've ever had.
Susan DThe guys there were really nice and made the rental process easier.
Michelle ZThe best uhaul experience I’ve had. Super easy and straightforward. The van was super clean!
Gabrielle DIt would be helpful if a notation that the vehicles are located in the back of the building. There was a u-haul vehicle parked in front and I spent over 30 minutes on the phone trying to reach U-Haul to find out this vehicle was not the one I was to pick up.
Brian PMore easily viewable signage in the front of the business indicating it was the U-Haul location and that it was located in the rear of the building, would have saved time and been more reassuring.
Celia TThank you
Farouk MBrand new truck and wonderful customer service
Andrea fGood work always
muhhamadu dYou can start by telling people that if they reserve any thing after hours they will need forms of identification and need peoples contact info and if they don’t answer then sucks for you
Mario BThe owner of Pace High Carryout was lovely, and I have no issue with him or his business. With Uhaul however, I couldn't be more frustrated. Charged for 17 more miles than I drove, 4 more gallons of gas than I used, the truck had ZERO floor ties of any kind, and it's suspension was godawful, nearly ruining a $9k antique. Use Penske, every time.
Alexander DThe ac wasn’t working on the van and that day the heat was killing me while using the van. The van needs fixed
YASH PThe U-Haul smelled really bad, the lever to pull up the driver seat was broken. Other than that it was fine, more convenient than going to a U-Haul location
Aubrey MThis U-Haul was a little beat up. The driver side door wouldn’t always close all the way. The check engine light was on as well. Just some things that could improve the truck. Otherwise everything else was fine!
Katrina MThe process is too long. Simplify somehow.
Michael VThe gentleman who assisted me was so kind despite running a very busy store. Parking is very tight, which he cannot control, but it was difficult to park the van. Nevertheless, would use this location again.
Poppy TThe uhaul app is awful. I wasted a ton of time because of it not functioning as it should. Delayed between screens, gave errors when the information was actually saving. I am in IT and could barely tolerate the app. I can only imagine annolder person trying.
Donald CI had a great experience when I rented the first time with them. The truck was in great condition and the people were very friendly. I needed to rent the same size truck a week later, so I reserved from this location again. However the previous renters the day before didn't return the truck when they were supposed to. This location made sure to call us with several hours before our reservation letting us know what happened and giving us a number to call to change the location because they didn't want us to be screwed over. A wonderful experience and I would absolutely reccomend renting from this location.
Megan HQuick service and even gave a great recommendation to extend time a bit which was needed. Glad I chose this location among the others that were a bit closer to me than this one. Worth it for the great customer experience.
Sasha RDev was very helpful, went above and beyond my expectations. Driver’s side door did not latch well but if you gave it a good slam it would.
Nicholas WYour internet platform is terrible. First, the GPS kept saying I was in the wrong location and I had to use a friend's phone to pick up. When I dropped off, the option to take a photo of the odometer didn't work. Thank goodness the location could help me.
Amanda CThe cargo van was not there at my scheduled time so I got it late-unsure if I’m getting the guaranteed money back or not. The gentleman manning the store was polite and as helpful as he could be though.
Corbin MVery friendly guy. I liked him
Eammon SStop buying GMC vans, they suck. Dodge makes such a better product.
stephen w