Customer Reviews for Pacheco Mini Storage
(U-Haul Neighborhood Dealer)

1137 reviews

5146 Pacheco Bl   Martinez, CA 94553

(925) 682-7998

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3:30 pm
Special Operating Hours
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(925) 682-7998

5146 Pacheco Bl
Martinez, CA 94553

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3:30 pm
Special Operating Hours
  • 5/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Catherine J. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
3.0

Customer did not leave a comment.

AQUILINO B. 
Rating:
5.0

Efficient and kind

Jonathan S. 
Rating:
5.0

She was super friendly and efficient . I will definitely rent from them in the future

Rosalyn R. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
1.0

The associate at pick up location was not helpful didn't help at all so rude.

Haroon A. 
Rating:
2.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL F. 
Rating:
4.0

Customer did not leave a comment.

TAMARA R. 
Rating:
5.0

Very nice people`s!

James M. 
Rating:
5.0

i used this uhaul client before always very happy

WILLIAM S. 
Rating:
5.0

Fix air conditioning

Rafael E. 
Rating:
5.0

Fix your booking system, I recommend firing your entire from the IT Director down get some forward thinkers. The IT Department you have now does NOT serve you well at all. The mobile app really sucks. Trash it, NOW. Three people as a alternant that's just STUPID. Get it together people That's my opinion. The in person experience was wonderful. Everything else FIX.

Gary V. 
Rating:
5.0

Very friendly staff. In snd out very quickly

John G. 
Rating:
5.0

Best experience in renting a moving truck. Customer service was also great!

icela C. 
Rating:
1.0

Mobile pickup did not work. Employee at the site did not want to help us. Very unfriendly.

June C. 
Rating:
5.0

Excellent customer service would definitely use again!

NANCY C. 
Rating:
5.0

Great service great value! 10+

Lennie D. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Lady was super friendly and helpful. Great customer service! Thank you!

PATRICIA H. 
Rating:
5.0

Did a great job

Joseph P. 
Rating:
5.0

Your front desk person was awesome she was very helpful and knowledgeable nice job!

JEFFERY R. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Compliments to courteous clerk Adrienne

charles B. 
Rating:
3.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

I was very impressed by the customer service at the front desk, unfortunately I didn't get the associate's name at the front desk but she did an exceptional job and was very friendly and quick. Will definitely come back again!

Laura M. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

todd F. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

the woman who helped us was extremely helpful and friendly :)

YVONNE F. 
Rating:
5.0

Customer service was excellent.

Anita W. 
Rating:
5.0

Customer did not leave a comment.

JUAN H. 
Rating:
5.0

Customer did not leave a comment.

Marlon L. 
Rating:
1.0

these people are very disrespectful and do not serve customers well ..

Arturo B. 
Rating:
5.0

All very good! Equipment and customer service was great. Thank you =)

STEVE K. 
Rating:
5.0

Customer did not leave a comment.

Roya R. 
Rating:
2.0

The gas fee should be specifically announced at checkout. $9.50 charge for 12 miles is outrageous.

Patricia T. 
Rating:
5.0

The team at this location was very attentive.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Denelle S. 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
2.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
4.0

Did not have the moving pads I needed

Ben J. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

Customer did not leave a comment.

IIliayah G. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Love the Martinez mini storage location!

Tammy N. 
Rating:
2.0

It seemed as if the location didn't care about my move. My truck did not come with a lock (as usual) and when I called to ask for one they said 'oh well, you can use your own, any size fits'. Instead of fixing the problem, I was blown off.

Andrew K. 
Rating:
5.0

Melinda was great and so helpful. She called ahead of time to let me know the TRUE times for that location. Easy check in and check out. Great customer service! I will recommend this location over the one on Monument.

Nohemi S. 
Rating:
5.0

Great visit

Rosalind C. 
Rating:
5.0

I was treated well and the vehicle was good to drive

CHARLES FREDERIC M. 
Rating:
4.0

Customer did not leave a comment.

katherine S. 
Rating:
5.0

Staff was very professional, helpful and friendly. Very smooth experience would recommend to friends and use service again, thank you.

Loyd R. 
Rating:
4.0

Staff was helpful and pleasant.

Jonathan R. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

The service was great!!

lidia C. 
Rating:
4.0

No need to critique the exterior or interior which were clean, but windows and mirrors were so dirty, that it was somewhat of a safety issue in the morning light. I understand it being a high turnover facility, and was happy to find a suitable van, but it was obviously not cleaned between customers. The local agent was excellent!

Donald P. 
Rating:
5.0

They are so efficient . It was fast easy and on the road, coming and going!!

KELLY W. 
Rating:
4.0

Customer did not leave a comment.

Norbert S. 
Rating:
1.0

I tried to reserve at a different location and uhaul decided I needed to pick it up at a different location miles in a different direction. Also the hours were shorter at the new location so I was unable to bring it back the same day and they did not have overnight drop off. Lastly I said I was going to pick it up at 10am the day of, but get a call from from an extremely rude lady saying that I needed to have it picked up by 9am or else we are giving your rental to someone else! Isn't this why I reserved it? Why would you threaten to give it to someone else? Unprofessional and I will never deal with Uhaul again. Lastly why do you need 3 different phone numbers? You didn't even call and verify them.

Dustin K. 
Rating:
5.0

Employee very nice, very helpful. She was excellent.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

peterson C. 
Rating:
4.0

Stay the way it is

Teresita B. 
Rating:
4.0

This is located at a self storage facility and there are plenty of signs for that. However, there are no signs saying that this is a Uhaul location.The only reason I knew I was at the right address is the GPS told me so and I saw a parked truck.

Terry B. 
Rating:
5.0

Exceptional customer service. When I first made the reservation a specific vehicle was not available. They called me back when one became available.

ERIC P. 
Rating:
5.0

The employees at Pacheco Mini Storage are very friendly and helpful. If I would need to rent again, I would go to Pacheco Mini Storage. For U-Haul itself (nothing to do with Pacheco Storage), they could use an update on their site with what is actually available.

BRIANNA D. 
Rating:
5.0

The lady at the counter was very friendly and helpful.

NOBLE C. 
Rating:
5.0

Melinda was great to work with. Very fast and efficient process to pick up rental and drop off. I like to app that makes the process so fast and easy. Melinda at Pacheco Mini Storage was professional, nice and efficient.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Excellent customer service!!!

emilio V. 
Rating:
5.0

Nothing, it's already above and par. Amazing customer service at the office.

Wilson P. 
Rating:
4.0

Customer did not leave a comment.

erin R. 
Rating:
5.0

Customer did not leave a comment.

Saleh P. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
4.0

The truck I had ordered was cancelled and was not there when I showed up for pickup. My order was modified the night before without my knowledge or notification. I ended up having to use a smaller truck that luckily was just big enough to work. This is unacceptable and I will not be using U Haul in the future if I can avoid it.

Russell A. 
Rating:
5.0

Smooth experience.

Ken S. 
Rating:
5.0

Amazing customer service!

Jenna R. 
Rating:
5.0

Customer did not leave a comment.

Son P. 
Rating:
5.0

I just want to say how happy i am with pacheco site. I made an online reservation and was sent a text saying it had been moved to vallejo which is 20 minutes and miles out of the way for me. I notified pacheco mini storage and they jumped into action. They said there truck was unavailable but they would work out with the person who had the truck. All it took was a call and they made it possible for me to get the truck i needed at the same time i initially requested. Really appreciated them going the extra mile cause there are a lot of places that wont do that now days.

David P. 
Rating:
4.0

Customer did not leave a comment.

Sara G. 
Rating:
3.0

It was quick and easy

Erica L. 
Rating:
5.0

Great customer Service.

ROBERT S. 
Rating:
5.0

parking can be a concern but plan ahead

William S. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

I was charged $99 a day rental, and is only supposed to be $19.99, I want the difference put back on my card, I was not told it was $99 a day, I paid $160 and do not owe anything else, the mileage was 8299 not 8399! Please fix you're mistake !!!

SHARON U. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
4.0

Customer did not leave a comment.

Rudy N. 
Rating:
5.0

The service representative was efficient and friendly. I was in and out in 5 minutes!

JOHN G. 
Rating:
1.0

My experience was abysmal. Faulty equipment, misleading information, unaccounted charges, no customer service number on the contract, which makes contact impossible in “No Service” (Internet) areas. It was pathetic. After the breakdown, it took 4 hours between trying to contact Uhaul and getting assistance. SMH!!!

Jerome C. 
Rating:
5.0

online check in was a breeze and made picking up fast. Staff was super friendly and made picking up and returning very simple!

David M. 
Rating:
3.0

Dash by park brake release was broken, windshield was do dirty I was unable to drive, no washer fluid to wipe the windows with. A/c wasn't working. Brakes made noise and were soft. Steering was loose. Store was excellent! The truck itself was awful.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

SARAH D. 
Rating:
1.0

I booked the vehicle three weeks ago and I was told I will have no issue to puck the vehicle in Sunnyvale. A day before my pick up date I was told I have to pick the vehicle from Martinez 50 miles away. They were also adamant that I have to return the vehicle in Naetinez.. That was very unprofessional on U Haul. While picking the vehicle they told me I can drop the vehicle in Sunnyvale..

Jaiom S. 
Rating:
4.0

The employee was very helpful and pleasant. The transaction was easy. The truck looked liked it flew through a bug storm. It did. The inside was very clean. I'd go back.

DAVID H. 
No reviews have been submitted for this location.

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