Upon arrival I notice a hose hanging out of the rear of the 20' vehicle sitting in front of the 15' truck I had reserved. I have pictures... Once the Uhaul shop people arrived the confirmed someone damaged the gas tank on the 20' truck. I left with the 15'. At my first stop to add gas the gas pump kept stopping every 10 seconds. I thought it was a pump problem. Gas station number 2. same issue. 20 min to pump 10 gallons. next gas station same issue trying to top off the return gas. Once I arrived I was charged $150 for additional miles. I picked up the truck at Ontario. Traveled to Barstow, Ca to pick up my property to transport it to Carlsbad. When I made the reservations on-line I don't recall it asking if I was going to travel to any other location. The drop off location smelled gas when I reported the fueling issue and waived the 1/8 tank difference. I feel I was unfairly charged for the additional mileage
Charles H
Customer Reviews for Pacific Auto Wrecking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep everything the same
Vivian SI forgot my wallet in the truck and called and the staff got it for me and kept it safe. I was able to get it back right away. I really appreciated them.
GREGORY MNothing Service was great. Arrive late any waiting for me?
CLIFFORD LIt was a little out of the way, Limited parking,
James B