PATRICK O.
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Customer Reviews for Pacific Equipment
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pacific Equipment
dalia C.
The sales person charged me and for someone else that's fraud
Juan S.
Everyone in this location are very friendly and professional. It was a pleasure doing business with them.
parvis B.
Satisfied customer.
GERARDO G.
Service was great super fast amd easy
MARK C.
The truck was dirty on in the inside and outside. The rep at the location was rude and wasn't professional at all. I will definitely not be returning to this location.
Adrian P.
great service paul is always very helpful and goes the extra mile...
Konstantin P.
I do not know what is wrong with U-Haul. Truck due by 4pm... started 1pm they started calling me and on my emergency line that it is due soon. 3.30pm Employee from location called and got upset that I am 30 minutes late.... what is a big deal? Just charge me for another day, I do not have problem with that. But why so many calls ?
Allan M.
I was treated very well and their service was more than excellent!!!
Angie E.
They charged me for insurance I did not request. I questioned the charges and the rep assisting me said “you didn't tell me†I replied the order was done online and she should have known what services I was requesting and the services I was refusing. She then tried saying everyone has to pay for insurance when renting a uhaul and I clarified that to not be true as I am an often customer of UHaul. She did not care and refuse her husband refund me the insurance charges.
FRANCISCO R.
Excellent service
Rigo A.
We are a moving company and when one of our trucks breakdown here is our favorite spot to rent a truck. I have just one word to describe this uhaul dealer that is AWESOME!
Masanobu S.
Very friendly!!
Rigo A.
Please support our local small business!!! Rent your truck here!
Rigo A.
If you looking for a rental truck, do your self a favor and come with this guys, Clean and well maintaince trucks
Rigo A.
Best place to rent a truck!
Rigo A.
Best place to rent any pick up truck or moving truck, Fast service well maintance fleet, and friendly staff, If you need a truck do your self a favor and come over here for all your rental truck needs.
Sandra P.
Very helpful, friendly and they take the time to explain everything regarding their services. I will be back.
Rigoberto A.
Great place to rent a moving truck, Please come here and Support our local small business on this difficult time!
Rigo A.
Best place to rent a moving truck, If youre looking for a place to rent a truck do your self a favor and come here, support our local business on this crisis!!!!!!
Eric M.
My reservation was changed last minute . Place was not open at 7am when I needed my uhaul . Mirrors in the truck did not stay in place , they were loose and kept falling . Also I did not receive a key for the the lock on the back
Rigo A.
The owner has really bad mood problems, he get mad so quick. I been renting trucks here for a while and he always get mad for this or that but this a really good place to rent a truck.
Hayk M.
Didnt tell about rates or anything. just asked for DL, printed contract and asked for a signature later to be found out that rates are much higher than expected
BAIQUAN L.
The truck has a engine problem. we waste half day on the free way. and the store said give us credit and i didn't see it.
andres V.
In my belief there's nothing it can be done to improve...the lady @ front desk was very helpful...I would definitely go back to this same location...
Rigo A.
Best place to rent a moving truck!
Kenneth P.
Exceptional customer service and professional attention to details characterized the owner/operator of this location. Absolutely the best experience in my many U-Haul rentals.
Rigo A.
Best place to rent a uhaul truck, This is a samll dealer from uhaul rental's but is even better than the uhaul corporate store!
Karina V.
Very friendly
Janel D.
N/A
Adrian P.
One problem was i got overcharged 67.99
Joe G.
The Area manager "Mike" has really poor customer service skills he made the process so complicated and painful. This is not the first time I rent something but this time was a horrible experience with this guy
Calvin C.
The city of Commerce, CA facility is small and is dirty. Your rep appeared to be distrustful of me, like thinking I will damage the trailer. I was there at 9am at opening time, did not open until closer to 9:10am.
Rigo A.
Best place to rent a truck, The owner is annoying but bisides that it's a good place to rent a truck.
martha M.
BEST PLACE TO RENT A TRUCK
Rigo A.
Best place to rent a truck!
Art V.
Nothing everything is fine as is.
Andrea W.
Excellent customer service, and as I customer I truly feel my business was appreciated.
Mark B.
This is the first time I have used U-Haul my cousin bought me a certificate the clerk at the location wasn't knowledgeable on how about to use the certificate when I return the box truck I had told the clerk I have a gift certificate and he went along and charge my card they had to reverse the charge I had to wait three days for my charge to be back to my bank I had a call supervisor to get my money returned it was a big inconvenience I need to buy groceries with that money but I had to wait until your company refunded my money you guys have to train your clerks better with the procedures on use of a gift certificate
jessica M.
Great service and friendly
EVENCIO M.
very friendly personnel easy to deal with
mark B.
Great location and the staff was professional, prepared and all around a wonderful experience!
Ramona P.
It was fine
omar B.
Your customer service was misleading I was told I can't rent the trucks for round trip they can only use the same vehicles for one way we'll turns out that I was put in the same truck I took from California to Texas to go back from Texas to California and wasted about 4 hours of my time in the whole deal
JOHN D.
Extremely friendly and helpful staff. They helped us take care of the auto transport. I highly recommend this location.
Ashley H.
Awesome customer service ! Incredible friendly and helpful.
gerald M.
Owner was very helpful, but you changed my location without notice and tried to charge 200 dollars more than my reservation-very bad business on the company's part!!!!!!!!!!!!11
Jose S.
Better customer service
benjamin N.
As good as it gets
SHAOLEI H.
Charged me 8 dollars for the insurance which I didn't want. But The terminal there did not work and didn't go on to the next step if I chose not to buy the insurance. The staff working there is terribly slow I was watching the computer screen he was working on it's just slow. I was there probably more than 30 minutes. This was already reserved order at another location and I saw he could get the reservation but just couldn't get it right.
Juan carlos M.
Hi This location is a hole in the wall the U- Haul rep was not what I expected the van was heavily dirty and when I asked about the van condition I was told that's the reason y I'm not charging you for cleaning. When I got home I had to clean the inside driver section. It was sticky with spills and crums if I didn't need the van that day and if the location wasn't close to my home i would've gone to budget.
Alma B.
He is not kind to customers
Edward K.
Nice guy @ the counter helping me. Fast in & out.
FRED F.
Great job guys!
Robert D.
Paul, store rep., was more than kind in assisting us with the overall reservation process. Tryck was awesome, for sure we will continue to do business with him and will highly recommend it to my friends and neighbors!!!
chris M.
customer service didn't indicate the location changed while on the phone. Make me drive to another location during the rush hour and wasted 1.5 hours. Very bad experience.
ricardo A.
They need to have more equipment to rent out more trucks and van's.
Luis G.
Great service I r
Rigo A.
Amazing place to rent a truck
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