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Sergio R
Customer Reviews for Pacific Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful
Richard APAUL AND HIS TEAM ARE ALWAYS GREAT.
Ara BIt is fine. The process is very efficient.
GREGORY LIt's not much to recommend , the service is excellent
Alfredo BThe time that was picked to drop off some how got mixed up and they called me a day easily to return it. She told me something about how I had to pay her an inconvenience fee. That’s BULLSHIT !!
raul aCustomer service was very port. As soon as I walked I was already given dirty looks. Just because I look young doesn’t mean I’m not of age to rent a u haul.
MITZI JCustomer service was really bad
FERNANDO NThe make feel bad
Jose MThe trucks ignition switch was faulty, they gave us the truck with some trash in the cargo area. Nothing to really complain about, a few napkins. But when we returned it they made a big deal about the trash that was in there. Blaming us for it. I told them about the switch being bad and other small details, so they can address them. And then I get get a phone call from someone there named Gus or something short like that claiming that we still owe them $10! Please address this issue. And please take the $10 charge off the bill as compensation. This was possibly the worst rental experience I’ve had with U-Haul.
Albert SNo comment
Abdoul IThe person who gave us the Trailer told us different instructions compared to what it stated online. We also needed to fill out the gas tank because the trailer wasn’t given to us with that much gas so technically we paid more for gas than compared to the miles we used it for
Jacqueline HJust to have the dolly ready in the effort to reduce complication during high volume time frames. Otherwise it was indeed a helpful process.
Christopher PThe lady that helped me was very friendly
CAREY WGreat customer service
JULIAN MThe representative was rude and unhelpful with anything. The scheduling did not record any notes even after having to move my locations several times and after several phone calls. They eventually settled on a location that was many miles from my home and despite there being a location with in a mile of my home. We used the trailer to tow our car and the tie down straps on the right side were broken. The tie down handle was bent and malformed. It would tie down and then loosen over time, which was dangerous. We ended up not being able to use it at all. I will more than likely be going to a new location or new business next year for my event.
JOSEPH MGreat customer care
PARISA RBad. Attitude’s to much waiting time
Reginaldo UAt night the entrance to the location is a little dark. Maybe some additional lighting would help.
Vincent PTener más vehículos disponibles
Moises RNo improvements needed, nice and good people to rent hauling items.
ISRAEL AThe owner of Pacific Equipment along with his staff are absolutely TOP NOTCH! This is my second rental from this location and I'll keep coming back because of the exceptional service.
Loren HThanks for your help.
Israel APaul in U-Haul department was great. Great service , great attitude. I will be back.
Zandra MGreat people
Juan PNone , great service
Henry SThey made a change of my truck to another U Haul place. I was not prepared to go to another location since what I was moving was right across the street. I had to drive eight miles out of my way on a motorscooter to the the truck. It had to be put on the back of the truck which almost broke my back. I had to carry a ramp on the motorscooter in heavy semi truck traffic. The 10 footer did ride very nice and I enjoyed driving it. The U Haul organization needs to work with its sister branches that rent out U Hauls as a side gig. You need to notify the customer that you are making changes on the rental agreement and location before they get to the place.
William MExcelente servio yo recomiendo 👌 esta localidad
CHRISTIAN GExcellent fast and friendly service thank you uhaul
ARTURO AToo expensive and Truck was dirty
Stanley KExelent service
DAVID SVery helpful attendant .
EDUARDO VI liked the service a lot. People who helped me were very helpful. Thanks.
MARIO CI have received dirty cargo vans the last 2 times I have rented and this last one had a lasting smell of Marijuana. The owner did nothing to accommodate! Lost a customer!
JOHN FOwner Paul was super friendly and helpful. Process quick and easy beginning to end
Paul HFriendly staff...
Kevin CHire staff that know location of vehicles being rented.
Arcadio MPaul’s the best
Ramon NWEry competent and professional assistance.
Courtland SWe have a commercial account and rent from this location a lot. Paul the owner?/manager? takes customer service to the next level. He's always there to assist when needed. We recently had a time-sensitive problem with a tire on a 26' truck and he had someone out there to change out the tire in less than an hour. I will sing Paul's praises to whomever will listen.
Alex BI drove a total of 14 miles (according to the receipt I was issued), and upon return (I used the gas station next to the location) I put 2 gallons of fuel into the truck. Upon receiving my receipt today, they billed me for an additional 2 gallons of fuel. That would mean the 15' truck I rented gets 3.5 MPG. It's insulting to think I wouldn't see this added charge. Additionally, I called to discuss the charge on four different occasions using two different phone numbers I found for the location, and they never picked up, nor did they have the capacity to let me leave a voice mail or return my calls.
Tyler EFor this location the owner was great and his trucks were all fairly new..Best truck that I have had in all the years that I been renting
Jamie SExelent service
MIGUEL MNothing
Martin PNothing Paul was very very helpful knowledgeable and polite. Check in and out was short. This was my first time renting a U-Haul vehicle it was easy.
Henrietta MBest trucks in town 👌
OSCAR EVery professional
Guido MEl personal muy amable, y muy rápido, excelente servicio,
brayan vNo coments
Eduardo SThat lady working in this location is very nice and friendly I definitely recommend her to help you !!
Jorge MVery disorganized....
Carlos CPaul was excellent, accommodating and positive. This was my second time here and I’ll definitely be renting from him again.
Feras FGreat staff very knowledgeable and helpful and friendly 🌨️
JEFFERY C