Customer Reviews for Pacific One Collision & Restoration
(U-Haul Neighborhood Dealer)

Rating:

5.0

Just the drivers seat in the truck I rented was not movable. Seemed like it could be fixed but it was not too uncomfortable that I was affected.

Rating:

3.0

The staff was pleasant and helpful, but the vehicle had serious issues. For one, I didn't notice the Driver Door Open notification on the dashboard until I was on the highway. I managed to open it and close it several times while in motion, but the notification wouldn't go away. I wasn't able to safely pull over for thirty miles, and when I finally pulled over and got out of the vehicle, I learned that one needs to slam the door with all their might to get it to properly close. The passenger door was just as difficult to close. The vehicle is pretty old, all things considered, and the 200 miles I put on the vehicle was a bumpy and noisy ride. Even the smallest pothole made the entire vehicle to shudder and groan, and that was when it was empty. Unlocking the parking brake was another hassle. It took ten minutes of yanking on the lever, getting in and out of the vehicle to see what the problem was, and literally yanking on the brake pedal itself before finally getting the lever to react appropriately. And yes, the vehicle was in Park and I was stepping on the regular brake while trying to disengage the parking brake. This vehicle shouldn't have been in service.

Rating:

5.0

Great customer service