Customer Reviews for Pacifica Industrial Corporation
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was smooth as usual

Rating:

5.0

Courtney gave great customer service

Rating:

5.0

Customer service was outstanding. He explained everything very well and was extremely helpful.

Rating:

5.0

My experience with this location was excellent. They had my truck ready, it was clean and had gas as it indicated. Customer service was also very good. Kind and courteous! 10 out of 10 for UHaul dealer location. I’ll go back there again.

Rating:

3.0

It is very disappointing that I was charged a cleaning fee because of forgotten items. I really cannot afford the extra charge. Being on a fixed income, this twenty five dollars is significant.

Rating:

1.0

I was personally assaulted by some person who used the place as a shelter since he’s a homeless, and the site employees failed to provide security for their clients. The equipment was not clean when picked up, and the mpg was way low to the point that it was 5mpg!

Rating:

5.0

The truck I was assigned had issues with fuel tank. I attempted to put in 10$ worth of gas and while fueling the gas was spilling from unknown location on bottom of the truck and made a mess at the gas station

Rating:

5.0

I dont think there is room for improvement. Everything was tip top. Excellent costumer service, Very imformative, fast, easy transactions, fair pricing, convenient location, easy return, no problems.

Rating:

1.0

The truck smelled like Body odor and the hitch had some kind of rings on the side I guess meant for the safety chains but u cannot put a bolt through the hitch . Complete useless and had to use 3x more of mileage because of it

Rating:

1.0

But he didn’t work the radio didn’t work. There was an old dirty hotdog and food in the chair. They do not care. They charge me for a day and a half extra for no reason and they don’t want to return the money horrible customer service and I would never rent from this U-Haul store again.

Rating:

1.0

We picked up a ubox from this location for customer Justin Bass and this location put the ubox on the trailer backwards causing 2 extra hours of work and made us late to our second job. This was caused a lot of stress for both my moving help customers today please compensate this rental

Rating:

5.0

Friendly and easy to deal with. No hassle rental.

Rating:

2.0

Why did the UHAUL app let me drop off the truck if there was no key drop off. Attempted to drop off the truck after hours like is possible through the app. UHAUL Customer Service representative on the phone told me to come in the next day to drop it off. Yet my contract said it was completed already even though I still had the key. I dropped it off at the business this morning The app should not let me drop off a truck if the business does not have the box set up. Don't know if that's the businesses fault or not, but very annoying nonetheless Also, no clear direction for where to drop the truck off within the business' two parking lots. Very frustrating

Rating:

1.0

Not a good service

Rating:

5.0

The movers were great but couldn't right out where to review them

Rating:

3.0

The overall experience of ordering online and how my reservation was botch was terrible... I ended paying way over the advertised price. The facility and the people that worded there were helpful. But when I called to get help with this reservation they transferred at least twice to get the help I needed. At the end of the day, this is probably the last time I'm renting from UHAUL. It is still very upsetting just thinking about all the back and forth with their customer service.