Customer Reviews for Pacifica Shell
(U-Haul Neighborhood Dealer)

Rating:

5.0

The check engine light was illuminated during the entire rental, although the truck was fully driveable. I had rented from the same location last month and was issued the same truck. I mentioned it to the manager who told me that Uhaul was aware of the indicator but that it should not affect my rental experience. This is the reason why I answered NO to the question about equipment being clean and well-maintained.

Rating:

3.0

Truck ran rough and noisy

Rating:

1.0

Fix your trucks and fire the manager

Rating:

5.0

When having trucks at these mobile sites it would be great if they were inspected better before renting them out. The truck the I rented the fuel fill hose wasn’t connected to the gas tank so when I attempted to put fuel in the truck it spilled all over the ground and myself. Then I had to wait almost 2 1/2 hours for the roadside person to get to where I was parked.

Rating:

5.0

The gas was so low that the warning light was on. My contract said I would be required to return the truck with a quarter tank, and that my bill would be credited, but the listed credit amount is nowhere close to the cost of a quarter tank for that vehicle. It’s also pretty frustrating to get in the rental and realize you immediately have to get gas.

Rating:

3.0

Maybe have a sign on the outside that has a link to the app with the words "No need to contact employee at this location" I was there, and 3 others came in asked about how to get the equipment. The employee was friendly and helpful even gave me the number to call to due the app not working.

Rating:

1.0

I spent 78.00 filling the tank day I got it. They never responded I drove 60 miles, filled up again 20.63. Uhaul owes me 78.00 I spent 1 1/2 hours trying to get help getting the key. That owner of that shell….hung up on me twice.

Rating:

5.0

When I picked uo the truck I noticed that the check engine light was illuminated on the dash. I notified the agent and was told that this was a known issue, that it should not pose a safety issue during the rental. Although technically he was correct, it was disconcerting and the light stayed on throughout the two-day rental. When I was returning the vehicle I also saw another warning message on the dash, something about the traction control needing to be checked.

Rating:

5.0

More affordable prices.

Rating:

4.0

Have an employee with some knowledge of online app procedures required to rent your equipment.

Rating:

4.0

I can't think of anything. I breezed through without even talking to a person. The truck there, the key there, I use it, no problems, easy return in good condition. When I did need an attendant, (on another incident) a friendly person was there to talk me through it. Wow, shit hot. Best regards, David

Rating:

5.0

Very convenient

Rating:

3.0

This is not a Uhaul center to purchase moving materials etc, but an approved and convenient Drop-off location/gas station. It has limited hrs for customer service, but everything is done self-service style through the app and with a Dropbox for the key. Would choose this location again

Rating:

5.0

Some of your key locks are very old.

Rating:

3.0

Spent much time trying to pick up and drop off as a first time user. The vehicle didn’t have trash but was in need of a wipe down.

Rating:

5.0

I did self service and no issues

Rating:

3.0

The app sucks. Slow and needs to move faster.

Rating:

3.0

Booked a 15 foot U-Haul just for U-Haul to call me the day before my reservation stating they didn't have the 15-foot truck available; I ended out getting the 10-foot truck. That was whatever, however, upon confirming that I was going to get the 10-foot truck they moved my 9 PM after hours appointment to 9 AM for some unknown reason; I then went to pick up the truck and the place I was supposed to pick up from didn't allow after-hour pickups. I had to then call support and they re-directed me to get the truck 8 miles away.

Rating:

4.0

The app was not very user friendly. A lot of redundant information required to enter and it was a lengthy process.

Rating:

5.0

Reservations for the truck was quick and simple. I called and ask if I could pick up the truck one hour earlier and had no problem accommodating me. Would definitely come back if I ever need a truck

Rating:

3.0

It was a drop off point only not staffed.

Rating:

5.0

Left me with a 1/4 tank. Bullshit!

Rating:

2.0

Not knowing your pick up location until the night before is not great. My pick up and drop off changed to different towns. Tire on the truck was at 30 PSI when I picked it up.

Rating:

3.0

No one was there when! I drop off the key!

Rating:

1.0

The gas gauge was busted so I overpaid the refill and the drop off at the Pacifica location was confusing and dishonest, requiring an app that didn’t work on my phone to properly return the vehicle. Operational hours were not stated on the website. The brakes were super sketchy also, and ramp barely worked, getting stuck almost back in making it difficult to close the back door. Never renting from UHaul again!

Rating:

5.0

Nothing. Everything was a great experience. Thank you

Rating:

3.0

For app based pick-up and drop off, cell signal (or wifi) is critical. Attendants at the business had no familiarity with the U haul process and weak cell signal for At&T and T mobile. Cell signal strength is not a Uhaul responsibility, but it becomes less indirect with a business model that requires diverting the responsibility of the transaction to the customer. There was very limited signage on the building directing the Uhaul customers, which is required in situations where connectivity is also limited.

Rating:

4.0

The first rep I reached seemed more concerned with getting me off the phone. However, the second rep was a big help and actually restored my confidence in U-HAUL as a company

Rating:

3.0

It was too expensive

Rating:

5.0

It was very convenient but the app stopped working at the moment I was going to pick up. I had to wait, rescheduled the pick up until there was an actual person to help me but other than that all was fine.

Rating:

5.0

Easy

Rating:

2.0

I wasn't sent the link to do the online pick up, and the person inside the station was of no help. The truck was dirty inside and out.

Rating:

5.0

Everything is perfect. Thank you 😊

Rating:

1.0

The entire experience using the app was horrible.

Rating:

3.0

App wouldn't give me the code to get my truck even though I'd already checked in, and it also wouldn't let me switch to a Truck Share. Spent 34 minutes on the phone with a rep to get it working in the pouring rain.

Rating:

5.0

I put extra 3 gallons on the tank, do I get a refund for that???thank you

Rating:

5.0

Pick up took longer than expected. Vehicle was dirty. The back area was dirty with dirt. We wiped it but was pretty filthy. The cabs floor mat was dirty as well.

Rating:

2.0

The vehicle was great. I left you three quarters tank, clean van, I picked it up with only a quarter of a tank. The asshole running the gas station was a dickhead. Not sure if he is an employee stiff or owner operator but he was a jerk.

Rating:

5.0

Please clearly state on the website (where you have us make reservations for the trucks) weather or not there is a ramp available. It's not clear and when I picked up the van, there's was NO RAMP!! it made moving a fully loaded 500 lb tool box even harder to move. I accepted it anyway as I had no choice and no other options. My tool box removal was made more difficult as a result.

Rating:

5.0

I received good guidance (on the phone) from the person behind this UHaul business; she sent me the links that had instructions re: how to pick up my van and how to return it. Also, when I visited the site to see where I was going to pick up the van, the clerk in the store was also very helpful. Thanks for a good experience, everyone. I would recommend your UHaul business to others.

Rating:

3.0

I ran into an issue, probably rare, but there was no cellular service at this location when I picked up and dropped off the van. That made it impossible to check in and return the vehicle from the app. I had to drive away from the location to call support. They were very helpful but it would be great to have an alternative method to pickup/return the vehicle without being in teh exact location.

Rating:

2.0

The key box was rusted and got stuck. When i tried to get it unstuck it sliced my hand open (great way to start a move, not like i needed my hands for that anyways).

Rating:

1.0

The people that work there were wonderful. I think it should be emphasized that this is a remote location without a live person work with Moving is super stressful and I hired people by the hour to come with me. I spent a large amount of time on the phone trying to get set up and return done while they were waiting so it ended up costing me lots of money just for waste of time. My suggestion would be a follow up after reservation call or maybe large font in the response email for reservation to be aware. This is not Live pick up place. Also, the gas cap was open and hanging. It should probably have a lot of some sort. Again the person that worked here was very nice and very kind, however, it was beyond his control. I wish U-Haul would compensate me a little bit for the wages. I paid the people to move. It was an extra 1 1/2 or more between the phone calls and being on hold to sort this out. Other than that, I have rented U-Haul in the past, and it was a very smooth transition. That is why I returned to use them again. Sincerely, Laura Barcella Teamshealing@gmail.com

Rating:

5.0

The whole process was very straightforward and very easy. Thanks very much U-Haul.

Rating:

4.0

The verification process was long and thorough which is understandable for security reasons but it can be confusing

Rating:

4.0

Missing item

Rating:

5.0

Charged for 2 gal of gas for 10 mi trip. Terrible.

Rating:

5.0

Key drop at a gas station. Very convenient.

Rating:

5.0

Convenient location, easy to find, easy to pick up & drop off. Minor issue -- inside of driver's windshield was dirty from a previous driver wiping fog from inside. Minor issue - no backup beep. [Actually, this worked perfectly for us. We loaded the truck at a preschool during afternoon nap time, and everyone was glad that we didn't wake the kids up!] Complaint: The UHaul App [NOT a complaint about this location!] The UHaul app requires that your default browser must have Location permission ON when you open the UHaul app. IF your default browser's location permission is OFF, you won't be able to follow the pickup or dropoff procedures in the app. For most people, your default browser's location permission will be ON by default, so you won't have a problem (except that a lot of people will know exactly where you are). IF you've turned your default browser's Location permission OFF, definitely turn it ON before your pickup or dropoff. It'll be a time-saver.

Rating:

3.0

Everything went very smooth.

Rating:

5.0

This service location is outstanding. You couldn’t possibly make it any better. It is great!

Rating:

3.0

I booked this location was expecting a person, but the whole process was through online, it was not bad but very confusing and I have to make many phone calls, I really spent too much time on phone calls, I could just do online from the beginning

Rating:

5.0

Remote Gas Station drop off.

Rating:

5.0

Thank you, it was very convenient for me!

Rating:

1.0

there was no one at the location mobile experience was BEYOND TERRIBLE. Will never use this app again.

Rating:

2.0

Gas station attendant told me to do the self checkin. Would not do anything with the other stuff I was returning and told me to leave it in the truck. I bet one of the homeless people around the station helped themselves after I left.

Rating:

5.0

The cashier very helpful and assisted me in filling out the information on the app. Great job !!! I’m very satisfied with my U-Haul experience.

Rating:

3.0

I was shorted 5 covering.