Customer Reviews for Pack It Ship It Store It
(U-Haul Neighborhood Dealer)

98 reviews

2540 S State Hwy 19   Trinity, TX 75862

(936) 594-1072

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(936) 594-1072

2540 S State Hwy 19
Trinity, TX 75862

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. Good job.

MARC J. 
Rating:
5.0

Very professional and very friendly !!!!!

Dale G. 
Rating:
4.0

Excellent service from the gentleman on duty Sunday, Jan. 16th at 12:30 PM, but the lobby/office smelled like cigarettes. Not a place a non-smoker wants to be.

Steven H. 
Rating:
5.0

Easiest rental experience I've ever had! Friendly and prepared for easy check in and out. Thanks.

Mary M. 
Rating:
5.0

Nothing.

W A. 
Rating:
5.0

Had a little damage over wheel cover from previous rental but your man tagged it showing he saw and kew of it! Thank you for the service I received!

carmen T. 
Rating:
5.0

Staff was an absolute pleasure to deal with fast kind and courteous Awesome communication

David L. 
Rating:
5.0

Customer did not leave a comment.

NELSON N. 
Rating:
4.0

Friendly and efficient service provided by this location in Trinity, TX.

Troy B. 
Rating:
5.0

Staff was extremely nice and helpful.

TOMMY W. 
Rating:
5.0

Personnel were extremely nice and helpful.

IAN S. 
Rating:
5.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

I will be back to this location and i will recommend them to everyone that needs a uhual! These people went over and beyond!! They are the absolute sweetest people and very helpful! There are several uhauls close by but this location was opened during the hours i needed (I'm grateful) and with the service i received, i will gladly make the extra little drive to them. Highly recommended! Smooth, fast, and easy service.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

Tegan H. 
Rating:
3.0

I would definitely do the U Haul containers again, I didn't have enough mix in mine and to be in that industry for some 21 years, didn't do very good job of estimating my load for that containers, as only used 2/3 of it....On delivery end, I picked up my stuff and haued it in to loads. The man Pat and woman who worked with him were very considerate, and helpful......all personnel in Las Vegas was the same excellent....

Pat S. 
Rating:
5.0

Everything went well. Staff very polite and efficient,.will use on all my rental needs.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M. 
Rating:
2.0

It was a Saturday after 5 so there was no one present to help with the return.

Keith F. 
Rating:
5.0

The people in Trinity Texas were the best all around, customer service was excellent could ask for no better.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Maurice S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Mr. Pat was amazing. Our pods were ready when we needed them. I will use U-Haul again for moving purposes.

Tonya W. 
Rating:
5.0

Kim and Pat were friendly, helpful and knowledgeable. If moves could be les stressful and tramatic, they made it so! I recommend this location for all your Uhaul needs. Thank you to Pat and Kim for all the help you provided us during this difficult move!

Evelyn P. 
Rating:
5.0

Super service and excellent staff!

Charles R. 
Rating:
5.0

Kim and Pat were knowledgeable, very helpful and friendly! Jobs well done!

Evelyn P. 
Rating:
5.0

Thanks Pat! Kind and professional

Brian W. 
Rating:
4.0

Customer did not leave a comment.

TODD Z. 
Rating:
5.0

Customer did not leave a comment.

Herbert P. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Herbert P. 
Rating:
3.0

The first trailer I tried to rent shook really bad. I would recommend some type of assessment of stock

josue D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BIRD P. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
3.0

It wasn't real clear where to leave the truck. They were already closed when I arrived.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Friendly staff, very nice

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN A. 
Rating:
5.0

Pat is the most friendly, kind, and helpful staff I have ever worked with for any service.

abby D. 
Rating:
5.0

Customer did not leave a comment.

GROVER S. 
Rating:
5.0

The only thing that was bad was the truck came with only 1/4 of a tank of gasoline.

OLIVIA W. 
Rating:
5.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Customer did not leave a comment.

Danene C. 
Rating:
5.0

Great guy helped me and everything was smooth.

William H. 
Rating:
5.0

Customer did not leave a comment.

Denzel W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L. 
Rating:
5.0

Very busy and still very helpful and efficient

ron L. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
3.0

Customer did not leave a comment.

clint M. 
Rating:
3.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Robyn C. 
Rating:
5.0

Customer did not leave a comment.

Kandace B. 
Rating:
5.0

Pat is great at his job, great with people, and he seems to know just about everyone in town. Great shop and great owner.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Josiah K. 
Rating:
5.0

The original location in Huntsville could not access my records nor did they have the rental unit I had reserved. The account manager for Uhaul helped me find the rental in Trinity.

Grady B. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
3.0

Customer did not leave a comment.

Morgan B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
4.0

Customer did not leave a comment.

Frank T. 
Rating:
4.0

Customer did not leave a comment.

LONNIE C. 
Rating:
1.0

Owner was very nice and made my move work. He even gave me larger truck at no charge. Let me explain the reason for the larger truck. When i pulled out in the first truck the message Service Advance Traction came up. The owner could not resolve. The second truck had the check engine light come on when I went to pull out. The last one worked fine. He was very upset at the state of the vehicles but they should have been checked before pickup. Delay of 1 hour getting truck.

Cort G. 
Rating:
5.0

Evidently it's a new store. They didn't have some of the wrappings that I needed, but they were very accommodating..

SUZANNE H. 
Rating:
4.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

Rich H. 
Rating:
5.0

The customer service was excellent.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
4.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

So much email that it was confusing. Otherwise everything is a 10 star The people at the Trinity Texas store are the friendliest people ever! 10 stars to them!!!! Yeah

Eric F. 
Rating:
5.0

1.) Your website is terrible - slow and crash-happy. 2.) Your staff, although always pleasant, is largely incompetent. I am still STILL waiting on refund for my first month's UBox rent. I have been passed between multiple people and departments at UHaul. 3.) Not sure why the Chiefland or Fanning Springs (Florida) UHaul facilities (or even Perry or Cross City or Crystal River) don't handle UBoxes... Also, routing the delivery was a bizarre experience... it cost MORE to ship them a shorter distance... (significantly more to ship them to Ocala, FL (which is half the distance of Brooksville, FL from Cedar Key, FL). 4.) Overall, we're pretty happy with this experience. UBoxes allowed us to pack at OUR pace and schedule and alleviated a lot of stress.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD R. 
Rating:
5.0

Judith in PCB FL is awesome. Outstanding customer service. I highly recommend this location to anyone.

MARY D. 
Rating:
5.0

Friendly and helped me pick out the correct truck for my needs.

Roy K. 
Rating:
5.0

Kim was amazing! Staff very friendly and helpful

Sandra H. 
Rating:
5.0

Both the start location and end locations for this adventure were amazing! UHaul staff is very accommodating and friendly.

Sandra H. 
Rating:
1.0

Maybe have a few people who know what they are doing. Maybe have someone mention that you get charged extra if not to store by certain time, instead of just telling them a day. They suck. Never use them again, period

carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Excellent service!! Thank you Kim and Jenifer and Pat for your awesomeness!

Rhonda D. 
Rating:
5.0

Customer did not leave a comment.

Maurice G. 
Rating:
5.0

Customer did not leave a comment.

Esperanza C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

They were the nicest people I've ever met! Down to earth and welcoming!

Terry P. 
Rating:
5.0

Very friendly and helpful personnel at U-Haul drop off point.

Carlos G. 
Rating:
5.0

The people that worked there were very nice and helpful!

Tia M. 
Rating:
4.0

Better connection to internet to get the job done faster. And the customer service got lthe worst people I would they didn't even want to give a discount

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
4.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

It was not the man's falut at all , but there needs to be faster/better Internet..we we're waiting for about 2 hours because the internet wasn't very good, I would recommend a better Internet of some sort.

gordon L. 
Rating:
4.0

Get rid of covid

OBIE L. 
Rating:
4.0

Your equipment & rental people are very good, but your computer interface with customers is not a pl Asante experience.

Louis S. 
Rating:
1.0

Lobg long time to get truck 2 and half hours.

James M. 
Rating:
4.0

Customer did not leave a comment.

Jadon N. 
Rating:
4.0

The Auto Transport trailer I was supplied was an older model but since I had to rent at the last minute it was the one Uhaul found to give me. It had old tires and one became flat only 2 hours into my trip. After waiting almost 3 hours for it to be repaired I continued my trip. However, the next morning I inspected the tires more closely and determined I did not want to travel 1000 miles hauling a 3500 vehicle on those tires. So, I located a Uhaul dealer on my route and found one with a newer trailer. I then exchanged the old trailer at that location. The remainder of my trip was uneventful. The new trailer preformed fine. During the initial process of Uhaul finding me a trailer the Traffic rep found a trailer quickly but whomever chose this old trailer to send out for a rental should had seen it was an older model and not sent it. I was told by the center that I got the new trailer from that the trailer I was given to rent was not made anymore and should not have been sent out for a long haul rental.

Leland K. 
Rating:
3.0

Customer did not leave a comment.

Candace T. 
No reviews have been submitted for this location.

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