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MICHAEL C
Customer Reviews for Pack It Ship It Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I dropped the truck off, the employee was very helpful and I really appreciate them. Helping me out. They were very awesome and well. Customer service, was Great thank you.
Maria EExcellent customer service
Debra HNothing, continue to provide the outstanding services you have.
Michael Cservice is great
John CExtremely helpful always!!!
Deborah HKeep it like it is!
Sam MStaff was very helpful
Michael CHelped me out and was very kind
Sonya BVery friendly and accommodating. Even helped me unhook the trailer before business hours. I’d recommend them to anyone! Thanks
MICHAEL DGreat customer service. Very helpful on changing drop off location.
SAL GThe whole process was simple and the u-haul manager at this location was very nice and helpful.
Tommy HPat was great to work with. He helped our move go smoothly.
Renee LVery satisfied with the pickup and especially the drop off. Office staff in Trinity is top notch
Scott MPrompt & friendly service.
Troy BPAT WAS VERY FRIENDLY AND HELPFUL.
thomas sHave locations that are closer together so it is not an hour drive one way to pick up the boxes.
Have someplace to set my phone so I could use the gps. No matter where I set it it fell.over (cup holders, in front of speedometer. The truck rode really rough).
michael wEverything was awesome went smoothly. The guy at this location was very friendly and helpful. I would recommend this location anyday. Thank you
kim wHelpful and professional
Dorsey HThe only improvement needed item we noticed is that the internet was problematic and slowed the process down.
Kent JThey always treat me so well. Best Uhaul experience always.
Ron MEvidently, someone alerted them that a U-Haul Truck was parked at this U-Haul Location, so they showed up a little more than an hour early to take care of me. Couldn't have been more pleased.
John DMaintain the truck. Do a better job on preventive maintenance. I should be compensated for gas I had to buy . I told the attendant at the return site it had problems, he didn’t seem to care !
David PVery nice man
Katrina GGreat customer service. Very friendly.
Marshell Bnice person did his part and knew what he was doing. Price was a surprise.
Mark wThe person was very informative and helpful. Very friendly made me feel very comfortable. I think his name was Pat and I would use this place again just because of him.
Sandra SFriendly and quick service.
Troy BVery satisfied. Our Uboxes arrived ahead of schedule. Pat at Pack It Ship It was most accommodating with preparing our boxes for us to pick up. Great service, and easy to work with.
Renee LThe owner, Pat was very helpful. I needed to reschedule he was very accommodating and made useful suggestions that eased a very stressful move. I would recommend UHAUL in Trinity and Pat wholeheartedly! Cheers, John
john bYour representative was very kind. There was a little bit oof a problem with the computer and my license but he very calmly continued and worked everything out. It’s nice to have access to a rental facility locally. If the need arises in the future I will use the same facility.
Merrie HReplace the old and rotting Pods. When I arrived, the staff at U-Haul had to find a bit to remove the square head screw holding the Pod door closed. The wood was in such bad shape, 2 braces had to be screwed into the pod door to keep it closed properly, so it took 20 minutes to get into my pod. For the price these boxes should be in better repair.
Adam HThe U-Box container was in terrible shape. After I locked it, and it was removed from my property, U-haul had to screw 2 braces into the door and jam to keep it shut, which then had to be removed by the representative in Trinity. Then main Item I was shipping was damaged, but everything arrived earlier than promised.
Adam HI ordered packing blankets and they were not included. Since it was an after hours pick-up I had to submit a photo and note it when I picked it up. I have heard nothing back from u-haul about reimbursement. Now I have to spend more time trying to figure out how to get my money back.
Salah HGreat customer service through and through.
Ricardo GFriendly helpful u haul location was very pleased.
WAYNE BThe rep was friendly and the trailer was delivered on-time and as promised. No issues with that at all. The facility could definitely use some improvement. It was very hot inside with no air circulation. It didn't look very secure. All of our goods were fine, but it just doesn't leave you with a warm and fuzzy when you are dropping your trailer off. We would use again. As stated, all was good and delivered as promised.
Heather CGreat place to rent from. The staff was very nice and helpful. Hooked the trailer up for me and were still there when I brought it back later in the evening and unhooked it. Definitely a five-star location.
JEFFREY YThe first truck picked up had a gas leak on the gas tank. I put $70 in gas tank, when we noticed leak in gas tank at the station. I would like to be reimbursed, please. Thanks, Debra Meyer meyerdebra05@gmail.com 832 860 8555
Debra MSo helpful and friendly!
Julia DThe staff was first class!
glenn rGreat service
David BThe attendant aas very helpful as always and a pleasure doing business with Courteous, professional and on top of his work Got me in and out in no time
DAVIDJOSE LOwner of the buisness attempted to blame me for crack in windshield. Very unprofessional. Knowing that him and I both inspected the vehicle before I took it.
Evan FThe store in Trinity was very accommodating as the heat effected my schedule they continued to work with me, and didn't act like I was crazy as the summer heat made thinking normally difficult.
George CStaff was extremely helpful, responsive, professional and nice
wendy kVery friendly personnel.
sal gEverything was good. A little expensive plus the price of gas. But overall good deal.
Martin DDon’t touch that side they are above and beyond in every way. I hated saying goodbye finally having my stuff delivered to my new house. They are not just workers they have become family always there when I had a question
Donna MSo impressed with everyone. Service was above and beyond. All of our things made it intact. I would definitely recommend this business to everyone!
Jacqueline LThey are the best... Very easy service, very professional and impeccably personable. I'm very pleased. It's the best U-Haul experience I have ever had..
Annette RI understand the size of the pods with the trailers but it would be nice to have to options for a pod that fits a whole double trailer. I couldn’t fit any of my couches and had to sell them cheaply last minute.
MIchael LPat was professional about the transaction and pleasant to do business with. I will definitely suggest this location to friends and family. I will not hesitate to do business with Pat in the future. . .
Steve GThe man that was working there was so. Polite and courteous. He told us he would let y'all know about the dolly and headlight.
Amie JThe employees were very friendly and helpful
Michael C