The online check in process takes too long!
Denise P
Customer Reviews for Pack Rat Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was excellent, the only suggestion I could have is to add on vans, pick up trucks so to have more variety... sometimes a whole moving truck is too much.
SARA MWoman working the desk was great. The equipment needed fixed sunday. Came back three days later and it still wasnt fixed
JOHN BHad a issue with gas they would not refund the 50.00 left in gas first they said they would then said nope and I was not given any info and they stole my money and so unprofessional and rude saying it was in the contract it was emailed to you but no one informed me so they think you can read minds I guess. I USED Uhaul to get my daughter out of a domestic violence situation so to bad they got money and don't care. I'm on disability and they stoled 50 bucks disgusting U Haul should be ashamed and should make this right or do you allow the people you deal with to cheat people out of money. I will make sure everyone knows and please do not deal with this place they take advantage of people
Melissa KGreat service,equipment & helpful, professional staff. Highly recommend. Thank You
LINDA VThe cab smelt like cigarette smoke and had ash on the driver side door. I had to check in/check out through app which took very long since there was no service at the location. I was automatically enrolled in the online check-in due to open hours, which I wish I knew when the open hours were beforehand so I would be able to work around that to talk to a human being.
Melissa LTruck was old dirty and dmaaged
Jason UFix your app so it will work with finding the location.
John VJenn was very helpful answering all my questions. Great service !! Highly recommend. Thank You
LINDA VThe floor in the back was very sticky
Frederick SI Wish We had been told to make sure we filled the truck up before we returned it! I thought it was included in the $109 rental and got charged an extra $54.06
Raymond aJena goes above and beyond to help you
mary jThe whole experience was wonderful. Jenna went over and beyond to help us. Will be coming back to rent again!
mary j