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NAVDEEP K
Customer Reviews for Packaging Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at reception said is very cordial And welcoming.
Gurpreet BVery poor customer service. They tried to blame me for pre existing body damage. When I returned truck they said I can go and will get final receipt shortly via email. However, they didn’t send it even I called them repeatedly. Eventually, they stated that there was a damage that would be investigated by manager who was away. That was a big surprise to me. Luckily, I had taken photos before and after using the truck that I told them but g the they were persistent that this damage was done by me and will be investigated. At that moment I had a party at home but had to leave guests and proceeded to the location and showed them photos. Even that, firstly, the CSR was not convinced. So, I enlarged photos and showed them damage that satisfied them and issued me final receipt. I mentioned them what pain I had leaving all guests at home and dealing with them. There was no apology but repeatedly I was told stereotype answer, “ I understand that” . This made me further upset.
Zahid BAc is not functioning well. Air flow setting not working. Air only blows to the windshield, even when trying to change the direction. Driver side window doesn't close properly.
Hiteshkumar PSo disorganized, cluttered space, safety hazard and hygiene issue while waiting for service. Short staffed. I will never use this location again.
Thomas WThe guys here are super helpful and friendly. The location has good parking. The only thing I found a bit frustrating was trying to find the actual office to go check in - a big Uhaul sign somewhere would be helpful for finding the office. Was otherwise a good experience and would definitely recommend them to others!
Samantha JThe rates are insane. While I understand that I went 100km… I felt like my $200 for 2 hours could have been of better used. The vehicle was sub par in terms of cleanliness with food particles scattered all over. The cargo area had expired food stench and drove like it was held on with tape! The drop off and pick up area was as busy as an airport with unclear instructions and unmarked parking spaces. The whole experience was terrible. Hired help from Kijiji would have been better in my honest opinion.
Ian PPlease firstly ask from customer they are interested for insurance or not.
.SUKHDEV SI was on location based on opening time , the executive came late almost 15 to 20 minutes. Then process all things some how mentioned my credit card not working ( no limits ) I said it should working coz I have always pay bills. Than he was punting wrong info . It took few minutes more . I had few movers waiting on site which cost me more . I have paid almost 45 minutes doing nothing. Plus the truck's steering wheel was shaking while driving over 35 km/hr. I thought because of snow but on highway it's same thing. Really disappointing from U- HAUL .
Bankim KNot a friendly staff. Also when I was there they gave a key and the lady stated should be full gas on return but i notice that initially I didn't get full tank, they are keep parking on street this is a safety concern for regular people and pedestrian.
Sajeethan RGood service @ this location.
SUKHWINDER STire indicator show flat, driver door hard to close shut , interior was clean but had coffee spills and previously left items such as ID card and winter toque; winter supplies to clear snow and washer fluid bottle was good to see supplied yes
Byron AGot charged triple the cost. Vehicle was untidy and leftover food from previous ride. Customer service is poor.
Sanchay DIt was spot on
KARAN SPrice and km
Nar GU-Haul company should provide a ramp for the smaller vehicle selections
William SMaintain your vehicles
Bharat SThanks
Vikas DGood customer service and very nice and cooperative and help full i recommend to go this location.
WAZIR MTruck was very dirty. Though i returned 1 hour early and more then quarter tank of gas but still i was charged for full 4 hours.
Muhammad BThe U-Haul had alignment issues. The vehicle was not maintained. It was very dirty. But overall, it was still convinient for what I needed it for.
Saad IThe person responsible for the location was not present. He is subleasing the shop. The other person ( different business) called the owner and handed over the phone to us, the owner told us that the uhaul truck has a major break down. We told him that we booked the movers and cannot go without getting a truck. He then gave us different number, the girl on that number processed payment and the other business owner gave us the key. When we came to return the u haul truck, there was no key box. we called u haul and there was no response. The app continue to get crashed when doing the truck return procedure. We were so tired and contine to look for the key box and after 30 minutes, We left with the key. we got the call in Monday to get the key and they told us that there is no key box. we had to make another trip to return the key. We had such a poor experience with u haul.
Angrej SBest customer service. Well done👍
Deepinder BToo costly. Way more than I used to pay for the same same distance. Not sure if prices have changed since my last use.
Cliford EVery pleased with overall experience.
Darren GVery Good Experience. Both Employees were very Polite, straight forward and Professional. Thumbs up!
Gagandeep SNeed to update google location Staff was super friendly Smooth transaction
Damanjeet SThey were really helpful, I rented for 4 days and extended through out my trip. There location is closed on sundays, so I had to call customer service but again they were super helpful. I would recommend them and I would go back to this location again!
Abid M