Customer Reviews for Packaging Store
(U-Haul Neighborhood Dealer)

281 reviews

5145 Duke St #D   Alexandria, VA 22304

(571) 451-0119

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 6/14/2021 - 6/30/2021: Closed

Services at this Location:

Contact Us

(571) 451-0119

5145 Duke St #D
Alexandria, VA 22304

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 6/14/2021 - 6/30/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

These guys are the best. I've rented here before and I'll do it again.

Jared B. 
Rating:
5.0

It was all right

Lerida S. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
4.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

Nice people. Very helpful. Good equipment.

Rachel W. 
Rating:
5.0

Great service Thanks you so much

Ismail Y. 
Rating:
5.0

Seamless transaction. Friendly staff.

Candice M. 
Rating:
5.0

Terrific overall, and professional, personal service from the manager.

Linda Z. 
Rating:
5.0

Nothing. One of the easiest and most pleasant experiences I've ever had.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

MORGAN H. 
Rating:
5.0

Excellent customer service

TRESA R. 
Rating:
5.0

Nitin went out of his way to provide amazing service. I'd absolutely recommend using his services.

JAREDMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAREDMICHAEL B. 
Rating:
2.0

While the attendant at this location was nice, i paid for a furniture Dolly and furniture pads that were not available at the actual pick up site. The overall experience was disappointing.

Hannah M. 
Rating:
5.0

Absolutely no room for improvement here. The owner keeps his van in model condition. It was very clean at pickup and I had no worries about the pandemic as a result. The owner is flexible and works around a customer's time frame and needs. This guy is a great brand ambassador. He's exceptionally polite and he is very quick while providing top notch service. I will be renting from him any time I need a van.

Brooke J. 
Rating:
3.0

Customer did not leave a comment.

Fady A. 
Rating:
5.0

Nothing. This location is a class acct from top to bottom.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

The van was not clean. There were fuzzes and hairs on the seats and the mattress pads smelled like cat urine which stunk up the whole van.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Do a better job maintaining and cleaning the vans.

Dorothy P. 
Rating:
5.0

Customer did not leave a comment.

Vlada B. 
Rating:
4.0

Very good customer service.

peter J. 
Rating:
5.0

Nice vehicle, clean. Great customer service.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Service was very friendly and quick. The whole experience was very easy. I would definitely recommend this location to others!

Clinton C. 
Rating:
4.0

The truck had a flashing light for tire pressure which prevented the odometer from reading the mileage appropriately. I was assured that it wouldn't be an issue. 2 photos had been submitted, 1 with the error message where the gas needle had reached it's proper place and a second picture taken earlier to show the mileage but it showed the gas needle lower than it should have been because the car had just started

Syed K. 
Rating:
5.0

very "customer friendly", reasonable cost . This is my second reservation through this location, and wouldn't hesitate to use again when needed.

Mark C. 
Rating:
5.0

Fast, easy, friendly....wonderful!

deborah M. 
Rating:
1.0

They wrote down the wrong mileage (not what I agreed to when I ok'd it through the app) have no photos from my checkout or next customers pickup. Well, they said they did until I demanded to see them then admitted they didn't. Overcharged me by 70 mikes and $80 and I have no recourse. Never again. Never.

William C. 
Rating:
5.0

Everything was good. The only thing that was complicated was finding the location cause it's kinda hidden. Otherwise a good experience.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Annamaria S. 
Rating:
2.0

Clean the van, it was dusty the seats had dog hair, I had to disinfect everything due to corona virus. To take the van out of the tiny parking lot was extremely challenging.

Ginette P. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Truck rental was easy and painless. I will definitely use this business on my next move.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Mr. Jain was courteous, professional and extremely helpful as our needs and requirements changed. I would highly recommend him and will certainly use his services in the future. Thank you

Benjamin S. 
Rating:
5.0

Thanks

Elmostafa G. 
Rating:
4.0

worked out fine.

Matthew B. 
Rating:
5.0

Very fast and friendly service. All important information was explained clearly.

FIDEL GARCIA R. 
Rating:
5.0

Customer did not leave a comment.

Georgi N. 
Rating:
4.0

a bit pricier than the estimated cost online by 20%. Also, an additional charge for after hours return which the employee advised me at pickup would not be an issue. Not sure if I would use U-haul services again. Clean vehicle, nice service.

Joan W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Nitin J. 
Rating:
5.0

Everything was easy and smooth, the van that I rented was perfect for my needs ! The staff at the shop was professional and nice !

Enrico T. 
Rating:
5.0

My experience with this U-Haul center was outstanding. They were very friendly, courteous and willing to help in any way. I would definitely recommend this store and if I need U-Haul again this is the place I will go.

Hans E. 
Rating:
4.0

The van I rented was clean and all ready to go. The checkout process was seamless! The representative was nice and friendly.

Sarah R. 
Rating:
2.0

They need to be truthful about the service.

Dorothy C. 
Rating:
5.0

Quick, convenient, affordable.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Jailisse A. 
Rating:
5.0

Location is a bit hard to find, but I spoke to one of the staff on the phone and she kindly directed me to the location. Additionally, the service and equipment were both great. Would recommend and would rent here again.

LeQuan C. 
Rating:
3.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Very friendly and helpful staff, van was in good condition and was easy to pick up and drop off!

Stephen B. 
Rating:
5.0

Absolutely nothing. Nitin was fantastic to work with (and a bit of a comedian as well). This is my second time working with this location and I would again.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

NITIN J. 
Rating:
5.0

Customer did not leave a comment.

NITIN J. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Very easy experience, extremely helpful and kind employee who managed the rental

Grace M. 
Rating:
5.0

VERY QUICK AND GOOD SERVICE, DEFINITELY USE THIS LOCATION AGAIN .

melvin W. 
Rating:
5.0

Customer did not leave a comment.

NITIN J. 
Rating:
5.0

N/A

neontine M. 
Rating:
5.0

Local service fine. But U-Haul mileage rate much too high, and will make me rethink U-Haul rental. Will recommend location but will warn of U-Haul high miles rate.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

BIANCA MARIE J. 
Rating:
5.0

Customer did not leave a comment.

SAIED I. 
Rating:
4.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Excellent customer service by Nitin at the Packaging Store. He was professional, efficient, and friendly. My reservation was ready and the vehicle was ready and waiting.

Timothy G. 
Rating:
5.0

Very friendly.

Jeff B. 
Rating:
2.0

Van hadn't been cleaned, owner gave us blankets to cover up the seats as there was a lot of hair on them. We were told we wouldn't be charged a cleaning fee - but yuck. Also, van was parked in the lower level with a steep hill, very difficult to maneuver in and out of parking space. Owner was very nice and courteous, if I was rating on that alone I would give him five stars.

Margaret W. 
Rating:
5.0

My experience was great. Nitin the manager was very kind. I was there when the store opened and he had the cargo van I needed to rent for a few hours. The can drove great, only thing was the person who rented the day before must have had animals bc there was a lot of animal hair on the seats. I had to sit on my jacket bc I didn't want the hair all over my uniform. Other than that great experience.

Judith H. 
Rating:
4.0

We were on a time crunch to move and Mr.Jain helped us to problem-solve the kind of truck needed to rent

KARA A. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

N/A

Marissa S. 
Rating:
5.0

Customer did not leave a comment.

HMUN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Great van, very good staff. Highly recommended and will rent from them again soon!

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Gabriel F. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

The agent was courteous, knowledgeable and helped me set up my next van rental, couldn't be more pleased with the service and the equipment.

JIM T. 
Rating:
5.0

Customer did not leave a comment.

MELKAMU D. 
Rating:
5.0

He is very nice person I'm recommend to friend to go there it's nice person I have no idea to explain thanks so much for everything

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Great cust

Paul T. 
Rating:
5.0

Nittan ( spelling ) was very professional during the entire process from reservation to payment.

TRACY C. 
Rating:
5.0

The staff was very friendly and I had a quick and efficient service. Thank you very much.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Great location and staff. Maybe have displayed boxes put together for quick visuals. But very please with the overall experience keep up the great work!!

Colin F. 
Rating:
5.0

Quick, easy, and efficient!

Denis V. 
Rating:
5.0

Customer did not leave a comment.

Marthe S. 
Rating:
5.0

The gentleman who helped me was very friendly and polite. He explained the process well and clearly. The equipment was clean and functioned well.

Kristine S. 
Rating:
5.0

Customer did not leave a comment.

Theodore F. 
No reviews have been submitted for this location.

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