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YASMIN T
Customer Reviews for Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nitin Jain made my rental reservation seamless, professional and efficient, this was especially important to me during a time of significant transition. I’d recommend this location for uhaul rentals to all my friends and work colleagues!
Amelia WGreat service!
Jonathan PGreat and quick service
Norman VAmazing customer experience, will spread the word
Gregory SI arrived a few minutes early. The equipment (cargo van) was there,...clean, fully fueled and ready. The shop owner was pleasant and completely helpful. I would fully recommend this shop and location to anyone. I intend to use them for subsequent moves.
Garry PThere was a confusion of which location to take the vehicle even when it’s booked to this location already, then somebody called saying there’s no available at Duke location, so need to pick up somewhere else. And this is like reservation made so far ahead.
Charmaine BVery easy pick up and return. Friendly service
Brian KOwner of package shop, Netin, was professional, well organized and friendly. A most agreeable combination. Jim Hohman Alexandria, VA
James HImprove the app. I dropped off the truck after hours but the app kept glitching when I was taking photos of the truck during the last step. The app never successfully completed the return, despite trying to take all the photos 6 times. It was after dark and the constant, repeated flash photos drained my phone.
Thomas Tlocation is excellent! :)
Elizabeth WThe location is a little off putting. The vans are stored in a hidden away spot that there's no way to describe to get the picture. When I first drove by, I thought for sure I'd gotten scammed (which isn't a feeling you should get from an established company like U-Haul).
Taylor AConvenient and friendly service! Will use again in the future.
Kimberly PVERY GOOD CUSTOMER SERVICE, FREINDLYSERVICE, BESIDES UHAUL RENTAL. THIS SHOP IS ONE STOP SHOP FOR ALL YOUR MOVING PACKAGING SUPPLIES, UHAUL RENTAL VANS, AND SHIPPING SERVICES. DEFINIETLY WILL USE THIS LOCATION.
Anthony JGreat service and honest. Wash van
SANDRA PI returned the van the same day and I still received calls three days later from another U-Haul location telling me I was pass due on my rental. Not sure what happened there.
Carl Bthe service was excellent and profesional
Rafael SCustomer service agent was outstanding
John BI had a great experience here. I believe the mans name was Jaine, and he was great. Very friendly and understanding. Would work with again and recommend to a friend.
Robert SThe person was highly professional and courteous. Thanks so much
Karen HGentlemen very courteous and helpful. Just work a little on promptness of opening on time. Recommend the store.
Curtis SStaff were extremely helpful and helped me with any issues i had.
Luis RExcellent customer service. Smooth and seamless rental process. Would definitely rent from here again. Thank you!
Lika BI understand that by renting a van yesterday 7/24/23 and having returned it the same day at 12:37 M because I have to pay as I delivered it today, this is not true, you are making me pay the extra money, I need it to be sent to me return the payment and review this information
Dany EMy reservation was updated on my way to go pick up my rental. This was extremely frustrating when trying to plan out my move. My recommendation is to not change the reservation with 12hrs of the
Elayne GLocation, truck, etc were great. U-Haul app and 24/7 pickup left a GREAT DEAL to be desired. App would not process any of the credit cards I entered, even though all were good. Took 30 mins to get a call back from Someone to assist me. Did not like.
Morgean HSuper helpful and accommodating! I would 10000% recommend the service!
Ariane TI ordered an appliance dolly with my vehicle and it was not with the vehicle or available through the store, making it incredibly difficult to move the furniture I had rented the uhaul for. The store also did not seem affiliated with uhaul. The man at the front desk was very kind but made it seem like uhaul was not a part of his business and he could not help with retrieving my vehicle.
Emily RExcellent customer service
Travis PThe location was a little tough to find. The van was clean with a full tank of gas. The extra blankets were very helpful! Once I found the location, pick up and drop off were very smooth!
Nathalia RThank you for letting me keep my car there overnight while I rented the van.
Annette BService was great, efficient and warm. The guy that checked me in was very thoughtful and provided answers to all of my questions.
Karen BGreat customer service
Calvin CExcellent service from Nitin. He was courteous; helped moved the van to a more convenient spot so that I could drive it; helped change the pick up time. Overall, this has been a great experience. I highly recommend him and his store. Van was spotless.
kajal jReally friendly service, check out went smoothly.
Steve CGreat customer service…very helpful and courteous. I would definitely recommend.
Rediet WThis was one of the best& easiest uhaul rental experiences ever.
Joseph PMoving is stressful but they made it seamless and wonderful. The overall experience was spectacular and we will not hesitate to move again with the team!
Vi NGreat service and friendly helpful staff
Dane RThe self 24/7 check-in doesn't really apply to this location so it was rather misleading to advertise is that way. Luckily I was there about 30 min before they opened so I didn't have to wait that long. Otherwise heat service and truck was brand new :-).
Lukasz ZI chose this location over others who were closer to me because of the reviews and I was not disappointed. I did an on-line check in but I couldn't reach the website so I went in and the owner took care of everything for me. I enjoyed renting from him -- he made it easy for me and the other customers who were in his shop at the same time.
Kathryn COwner friendly, professional and efficient. Communicated process very clearly. The van was clean inside, but dirty outside. Not sure if U=Haul or your agent is responsible, First rain cleaned off.
Howard SWonderful customer service, quick and easy, thank you so much.
Edward LThe UHAUL agent / representative at this location is a true gentleman, decent, honest, sincere, friendly, good listener, friendly, respectful, attentive, good heart, trustworthy, and helpful. I am extremely satisfied, and there is no complaints. There is no delay in time; you get served in a reasonable time. I promise to continue using his service at this specific location.
Pedro CI reserved for a tone that the store was not open but that was not indicated until I arrived for pick up. Also the truck can was appallingly dirty. Lastly, it would not start when I went to leave the location where I was getting cargo - it finally did start after 20 minutes but a truck with only 4600 miles on it should not have had that problem.
JAMESHOLDEN SExcellent customer service. Easy in, easy out. I am very pleased.
Suzanne FStaff was very friendly. A really good experience. Could not have been easier.
Daniel CA little hard to find and difficult to get vehicle out of parking lot
Vicki MGreat customer service experience. Friendly and easy.
Stephen HGreat as always.
Jared BGreat as always
Jared BThese guys are the best. I’ve rented here before and I’ll do it again.
Jared BIt was all right
Lerida SNice people. Very helpful. Good equipment.
Rachel WGreat service Thanks you so much
Ismail YSeamless transaction. Friendly staff.
Candice MTerrific overall, and professional, personal service from the manager.
Linda ZNothing. One of the easiest and most pleasant experiences I’ve ever had.
Daniel SExcellent customer service
TRESA RNitin went out of his way to provide amazing service. I’d absolutely recommend using his services.
JAREDMICHAEL BWhile the attendant at this location was nice, i paid for a furniture Dolly and furniture pads that were not available at the actual pick up site. The overall experience was disappointing.
Hannah MAbsolutely no room for improvement here. The owner keeps his van in model condition. It was very clean at pickup and I had no worries about the pandemic as a result. The owner is flexible and works around a customer's time frame and needs. This guy is a great brand ambassador. He's exceptionally polite and he is very quick while providing top notch service. I will be renting from him any time I need a van.
Brooke JNothing. This location is a class acct from top to bottom.
Ronald NThe van was not clean. There were fuzzes and hairs on the seats and the mattress pads smelled like cat urine which stunk up the whole van.
Kevin E