I love renting from UHAUL. It's always super fuckin easy to pickup and drop off a truck, and the prices are pretty great too.Brandon D.
Customer Reviews for Padron Diesel Masters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we went to pick up the truck at the scheduled time, the 24/7 pick up service was not working, when it finally did the code they gave to to get to the keys of the truck was wrong. We had to wait over 30 min to get someone one the phone to get the correct code. Then when we finally got the key, the uhaul truck was dead and would t start. It took almost 2 hours to pick up the truck and when I called about this, we were assured compensation by a customer service agent named Omar, but we did not receive any compensation at all.Justin L.
I dropped off back at my original location as when I signed up for the uhaul originally it was a pickup on golden triangle. They told me to go to the pickup address and the service I received was above and beyond and it felt like family. I didn't interact with anyone at the location listed second but I am sure they would have been nice as wellAmy H.
Brakes on the truck need to be changed. No furniture pads were provided.Elson T.
Customer did not leave a comment.Danny E.
Customer did not leave a comment.Neal H.
Customer did not leave a comment.DESERRAE A.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.David W.
Customer did not leave a comment.Kelsey P.
No dolly as requested. No option to note that. Online process was complicated with my reservation not displaying once I logged in. Unable to take photos when picking up. Spent hours on hold with corporate. Lock box system was great.Felicia D.
Customer did not leave a comment.Dakota H.
Just a lot with key boxes.Jose R.
Mobile check in is a terrible experience. I reserved 2 utility dollies, and there were none in the truck ! And because this was monile check-in there was no one to help. I had to look through other trucks onsite and found dolly. Only one. This slowed down my move time, and was a huge inconvenience. I plan to share this experience as much as I can on social media so others are aware of this bad service.Ebony W.
I did my reservation online for a mobile pick-up/return. The utility dolly and furniture pads were not inside the truck and the store was closed. The only solution provided thru customer service was to pick the dolly and pads on another location, but the extra miles I had to drive were going to be charged. The truck had no gas cap and had the check engine light on. The app would not accept any of the photos I was requested to include at the return process. I tried over 30 times and the photos looked great to me. I have a new phone working great. I had no other choice but to use someone else smartphone. This is my first and last time using U-Haul.Josue C.
The link/text that was sent did not work, had to call multiple people to get it resolved which put me behind. When I called to change the date of pickup the person I spoke to wasn't very friendly, one of the people I spoke to regarding the issue with the link/text, didn't know what to do or how to help. I've used U-Haul in the past and this by far was the worse experience I've ever had.Stephanie M.
Customer did not leave a comment.Willie T.
Customer did not leave a comment.RANDY S.
Customer did not leave a comment.DAWAN B.
The service location and staff were knowledgeable and very friendly. The only issue I had was with the UHaul online site for inspection of the vehicle. It locked up several times and I was never able to complete the pre-drive out inspection report. I had to make a call to your customer service - there were a few dings not marked with the â€œXâ€ that I was trying to upload photos.KARIN W.
Customer did not leave a comment.RAYMOND HOWARD H.
Kyle the area manager was super helpful! Thank you Kyle!Jason B.
This was not my first choice on my reservation. Was â€œupdatedâ€ a few times by UHaul to this location. Please try to keep reservations as requested.Edward M.
Customer did not leave a comment.CHRISTOPHER P.
A tad hard to findChataime M.
Customer did not leave a comment.NABEEL B.
Customer did not leave a comment.Scott M.
Everything was great from start to finish!BONNIE L.
Customer did not leave a comment.Alan K.
Customer did not leave a comment.Chris V.
Customer did not leave a comment.GILBERT M.
Customer did not leave a comment.RUTH J.
Customer did not leave a comment.ANGELA R.
Uhual was having issues with their system and the personnel at the pickup location were unable to get in touch with Uhaul. I had the same experience with the 1-800 number. However, she walked me through the check out process on the phone app. Best to make sure you have signal and data to utilize the app in case you can't get in touch with Uhaul customer service. .John W.
Excellent service and very friendly. Extremely quick pickup and drop off. Definitely recommend to anyone in the area.Ronald F.
I was supposed to get the truck at 8am Friday through the self check in experience. When I tried to do it, I kept receiving the message that I need to go through the presencial hand over, having to wait almost 1h to get the truck in the cold weather.Helen A.
The vehicle was not gassed up and it was dirty on the i side.melena C.
Customer did not leave a comment.ELIZABETH R.
First time visitor at this location, Great service.DORIAN R.