Customer Reviews for Painless Auto Registration
(U-Haul Neighborhood Dealer)

Rating:

5.0

This was an amazing experience the staff were so helpful and friendly, the trailer was extremely clean thank guys!!!

Rating:

3.0

Quick and easy except the U-Haul app check in was not cooperating so the gentleman at the location helped ensure the equipment was checked in

Rating:

4.0

no one was there, as the location had closed. So I didn't meet anyone. I was however very satisfied with the self-return.

Rating:

5.0

Employee was very helpful and accommodating thank you I will be back

Rating:

4.0

The staff was exceptional, courteous and helpful in every way. It was disappointing that the company U-Haul could not guarentee the truck and auto transport could be picked up at the same location.

Rating:

1.0

Manager at this location demanded the truck back before my time was up. Went to talk with her and she took the keys not allowing me to refuel and then over charged me for mileage. I paid cash to Austin the guy working when I rented the box truck which he pocketed and told his boss I never paid. I did have the receipt showing I paid him and still was charged. I had the truck 22 hours and was charged for 2 days. I was told by Austin who checked the truck out to me that I could store my contents I took out from my storage in Copperopolis in truck and come back two days later and rent truck again. I needed to stay in area because my daughter just decided she was getting baptized and I couldn’t miss it. The woman that over sees the office was extremely rude and did not allow me to rent truck again and told U-Haul something that created a e alert not allowing me to rent from U-Haul again. She says she made a judgement call based on me getting quotes of different locations and it seemed shady to her. I moved out of state but couldn’t afford the U-Haul to go to Henderson NV so decided I would rent the truck again and take it to Fremont with one month free storage. Fremont location worked ok because my grand daughters live there and I will be there in October. I was able to gather $100 for the rental to Fremont, but not the $347 to Henderson. Her not allowing me to rerent the truck I had caused a lot of unnecessary stress on me. I don’t know many people in the Jamestown area and nobody with a truck. I still had a few items in the storage in Copperopolis so I had to rent a smaller unit there and find someone willing to help me for nothing almost. I had nowhere to stay while I figured out how to get the stuffed U-Haul emptied and back into my storage. When I asked her for a receipt she said I emailed it. I requested a paper copy and she refused to give me a copy.

Rating:

5.0

Great customer service quick and easy would recommend 10 out of 10!

Rating:

5.0

It was very easy pick up and return your team did a great job

Rating:

5.0

Friendly and helpful

Rating:

5.0

The team was great and was fast and easy drop off

Rating:

4.0

The air conditioner in the truck was not working and driving through California Arizona and Utah in the summer was miserable.

Rating:

5.0

Please ensure the fuel level matches the contract.

Rating:

1.0

The Individual at the Jamestown location did not take care of anything. He did not have enough furniture pads or the furniture dolly. I was charged for them anyways and it was never taken off. The truck had a hair above a 1/4 of a tank not 3/8th of a tank which I have proof by a time stamped photo and receipts of first fill up. Never was corrected even though the worker in Jamestown knew about it and promised he would fix it. Wrote a note on my receipt, but was hard to get that out of him to. To top all of that I paid for 4 day rental. I return the truck the be charged for 2 days as its stating I only had 2 days not 4!!! So your billing me for days I Have already paid. OH and I am being billed for missing equipment which I never had to be missing and was charged for now twice. I hope you get it in contact with me soon about all this.

Rating:

4.0

The Jamestown U-Haul was clean and the people were pleasant and helpful. It was NOT where I had contracted to pick up my trailer, I was supposed to be able to pick it up at the McHenry Ave U-Haul in Modesto. Which is 45 miles out of my way. it wasn’t in any way convenient but I made it work. Apparently picking it up somewhere else changed the drop off point as well which caused some further issues.

Rating:

5.0

Great customer service !!