They did not check lights or brake lights. I was not an hour late.. I called no answer. There was an accident yet he charged me 30 more than my contract and said I would have to take it up with headquarters. I didn’t even get out of U-Haul when I picked up until 11:30. He was helping others in between my check in. I brought back the trailer at 10:45. I should not have been charged extra.
RANDALL J
Customer Reviews for Painless Auto Registration
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked another location to pick up our rental truck but we were redirected to this location. Opening hours were at 9 am but no one was there. We along with two other people waited until two guys showed up 8 minutes late. Neither one said one word or apologized and went indoors and shut the door on us. The other two people went inside and said “Are you open now?” Once it was finally our turn to pick up the keys, the one man checking us in was grumbling and saying he’s not in a good mood today. So it’s safe to say, that the star rating at this location is accurate and for good reason, beware.
Christopher WHello, I picked up a 15' truck on Tuesday 7/29 from Painless Auto located at 18261 Ca Hwy 108 in Jamestown, Ca 95327 at 10:12 am. I was helped by Austin. I went to the truck and took photos of the outside and also of the odometer reading. The odometer read 67,466.7 and just under 1/4 of a tank. It also said 66 miles to empty. I also noticed that there was some spilled drinks, maybe coffee or a soda along with chewing tobacco and the matts were dirty. My contract had said we had a 1/2 tank of gas so I went back to talk to Austin and also picked up the drink and chewing tobacco and threw it away. Austin said he would make notes about it and he would update it in the computer and I was ok to take it. On my return back from Sonora I stopped to get gas and filled up with 19.79 gallons @ 4.69 a gallon and paid 93.00, When I returned the truck in Scotts Valley on Wednesday 7/30 my ending odometer reading was 67,466.7. My total miles I drove was 167.6 and just over 1/4 of a tank and 93 miles till empty. I was helped by Jennifer and explained to her that I actually left 3 more gallons than when I started. She had said we were fine with the fuel. I blew out the inside of the truck and washed the cup holders with water and rags. I was the only person inside the truck and never opened the passenger side. I only had two bottles of Kirkland/Costco water and recycled them. I was able to return the truck a day early and was hoping to receive a discount if possible and waive the charge for fuel also. I attached starting and ending photos of the odometer mileage and miles to empty to show I had more gas left in the truck. I also provided the gas receipt. My contract said we had 190 free miles and 2 days for it to be returned. I received a bill for both extra miles over 190 for $29.00 for an additional 29 and $ 60.00 for 10 gallons of gas. The bill came to $97.68. I contacted Amanda and asked for a refund for those charges and she assigned an order for it and provided me a conformation number 5425195. I hope to be reimbursed for that bill. Some one listed the wrong ending mileage. I provided photos of my start and ending mileage with date and times and also my gas receipt.
PAUL FService was fast, friendly and helpful!
VICKI AInformed the location that the truck would be dropped off in Oakdale but was later charged for wrong drop off location
SUSANNE BMake sure there are tow hitches available. Not everyone owns one and it would be easier to rent one for cheaper than having to buy all the equipment to put it together. If it is offered in the website, it should be available in site. Other than that it was great. Customer service ajd hospitality was there. The guy working there was very cool ans made sure everything was on properly before I took off.
HALEY APlease check the tires because I had one tire blow out on me and had to replace it
EMILY BNo one on site although it was during their normal working hours. Had to do self check out. It kept changing me $20 for gas even though I returned it with the same 1/4 tank as I picked it up. NO HAPPY!
RICHARD PU haul app again would not allow pictures to uplead
FELIX CThe driver side mirrors were not functional. They were loose spinning around not being safe to drive with. Young man said it was noted on the contract. Ohh OK. Ask a person at the yard if he had a tool to fix it and he did. Thank you. Still not acceptable.
MICHEL CProblem from the get go and when youre moving and have a reservation these hiccups are time and money for the customer. First, our reservation moved from 20 minutes away to 60 minutes away for pickup. When we got there, it took the manager 3 different trailers to try to find one that didn't have a problem (1st one, trailer lights didn't work, 2nd one flat tire and round out tire = blow out). Third trailer was good until we got home and discovered equipment in the back that we did not order and was not on our contract. Contract was scribbled on with the 3 different trailer numbers. Trailer was FILTHY inside. So, not only did we have to drive extra wasting gas and time on my schedule, also have to go back and return this equipment to the place which another 60 minutes away which equals gas and mileage on my vehicle. I contacted U-Haul and they said to do a dispute when I returned from my trip. Lets hope they treat me well.
MICHELLE KInspect equipment
mark dThis was an amazing experience the staff were so helpful and friendly, the trailer was extremely clean thank guys!!!
DIHONA PQuick and easy except the U-Haul app check in was not cooperating so the gentleman at the location helped ensure the equipment was checked in
Todd Cno one was there, as the location had closed. So I didn't meet anyone. I was however very satisfied with the self-return.
BARBARA CEmployee was very helpful and accommodating thank you I will be back
ELIZABETH VThe staff was exceptional, courteous and helpful in every way. It was disappointing that the company U-Haul could not guarentee the truck and auto transport could be picked up at the same location.
Daniel PManager at this location demanded the truck back before my time was up. Went to talk with her and she took the keys not allowing me to refuel and then over charged me for mileage. I paid cash to Austin the guy working when I rented the box truck which he pocketed and told his boss I never paid. I did have the receipt showing I paid him and still was charged. I had the truck 22 hours and was charged for 2 days. I was told by Austin who checked the truck out to me that I could store my contents I took out from my storage in Copperopolis in truck and come back two days later and rent truck again. I needed to stay in area because my daughter just decided she was getting baptized and I couldn’t miss it. The woman that over sees the office was extremely rude and did not allow me to rent truck again and told U-Haul something that created a e alert not allowing me to rent from U-Haul again. She says she made a judgement call based on me getting quotes of different locations and it seemed shady to her. I moved out of state but couldn’t afford the U-Haul to go to Henderson NV so decided I would rent the truck again and take it to Fremont with one month free storage. Fremont location worked ok because my grand daughters live there and I will be there in October. I was able to gather $100 for the rental to Fremont, but not the $347 to Henderson. Her not allowing me to rerent the truck I had caused a lot of unnecessary stress on me. I don’t know many people in the Jamestown area and nobody with a truck. I still had a few items in the storage in Copperopolis so I had to rent a smaller unit there and find someone willing to help me for nothing almost. I had nowhere to stay while I figured out how to get the stuffed U-Haul emptied and back into my storage. When I asked her for a receipt she said I emailed it. I requested a paper copy and she refused to give me a copy.
KERRY CGreat customer service quick and easy would recommend 10 out of 10!
BELINDA TIt was very easy pick up and return your team did a great job
FRIEDHELM PFriendly and helpful
Sheila EThe team was great and was fast and easy drop off
Todd DThe air conditioner in the truck was not working and driving through California Arizona and Utah in the summer was miserable.
Matt SPlease ensure the fuel level matches the contract.
Manuel EThe Individual at the Jamestown location did not take care of anything. He did not have enough furniture pads or the furniture dolly. I was charged for them anyways and it was never taken off. The truck had a hair above a 1/4 of a tank not 3/8th of a tank which I have proof by a time stamped photo and receipts of first fill up. Never was corrected even though the worker in Jamestown knew about it and promised he would fix it. Wrote a note on my receipt, but was hard to get that out of him to. To top all of that I paid for 4 day rental. I return the truck the be charged for 2 days as its stating I only had 2 days not 4!!! So your billing me for days I Have already paid. OH and I am being billed for missing equipment which I never had to be missing and was charged for now twice. I hope you get it in contact with me soon about all this.
Paul SThe Jamestown U-Haul was clean and the people were pleasant and helpful. It was NOT where I had contracted to pick up my trailer, I was supposed to be able to pick it up at the McHenry Ave U-Haul in Modesto. Which is 45 miles out of my way. it wasn’t in any way convenient but I made it work. Apparently picking it up somewhere else changed the drop off point as well which caused some further issues.
Jessica KGreat customer service !!
Ron FNo one available by phone after hours
Teresa S