Customer Reviews for PAK Friends Corporation

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of PAK Friends Corporation

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Barry S. on

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This place was not ready for us. Gentleman at counter was very nice but seemed to be lost going thru the process. Took him a while to get everything done since he was the only one in the store and had to help other guest buying drinks ,gas etc.

Desmond M. on

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Lenora D. on

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DONALD M. on

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Muhammad A. on

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Great service

BARRY S. on

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Service agent didn't listen to client .got the car wrong ,wouldn't release the trailer,I had to do a phone booking through another U Haul receptionist . Took so long (2 Hours ) that we had to book a hotel for the night as the business selling the Mustang had closed

Jaime T. on

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Shaquandra R. on

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Needs better internet service

sylvia E. on

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SHATEEKA E. on

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Julian C. on

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john J. on

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theres always room for improvement, but nothing jumps out at me

stephanie M. on

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Jeremy B. on

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Joseph R. on

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This location was very friendly and professional

Faye M. on

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I made reservations days before. I would recommend that when a truck is ordered at a specific location where my storage unit was, I don't have to drive to another location because my reserved truck was not available! This makes timing of a move and hired movers almost impossible! The customer ahead of me had the same issue! Not acceptable.

Evelyn M. on

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Katrese D. on

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Took a while to check in. There was not a dedicated rep. Truck did not have a ramp.

NICHOLAS W. on

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After failing to pick up my truck at the scheduled location, Uhaul sent me to this location. After arriving the clerk proceeded to further waste my time by stopping in the middle of my checkout process to check out people buying cigarettes, gum, and other gas station products. The guy at the convenience store couldn't help the fact that Uhaul rented my scheduled truck out from underneath me; but stopping my checkout to serve other customers just further wasted my limited time and was something that could have been helped.

Kimberly S. on

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velma G. on

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Make sure the right truck is available. Rep had hard time changing my info to another truck, due to reservation over phone. Customer service was excellent

John F. on

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Misty M. on

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The reps were kind. I ran into issues navigating based on the address provided to the extent of having to call the toll-free UHAUL number to get directions. Once I arrived, the transaction took 30+ mins due to a slow internet connection (told by apologetic rep), and then took more time since there is a wasp nest near the drop off key box (the rep got stung!!) I also believe the truck may need servicing due to poor gas mileage consumption. I'm only writing this review now since I had a diff rental recently from a diff location... When I returned my recent rental, I only spent $20 to replace fuel, I drove over 50+ miles this time, whereas my last rental was under 10miles and I spent $15 in fuel for such a short distance... With that being said based on my experiences driving for many years, this vehicle is a gas guzzler that may need servicing... Minor issues but still happy with Uhaul rentals!

Robert J. on

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We dropped off before the location opened and left the key in the drop box. We left the tank with 1/4 gas like we were told. We were charged for extra gas because they told us we didn’t leave it at 1/4 tank. We did....when we called, the employee was extremely rude!

Paul C. on

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Perfect

Lee H. on

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Customer did not leave a comment.

Randy B. on

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The transport that I was trying to get I couldn’t get to work the attendant was clueless I ended up having to go to another location miles away lost 4 hours and a half a day at work

Daniel H. on

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The pickup location was past sketchy. It was at an old run down gas station where drunk men play poker games at 10 am. Just a very strange first impression for a U-Haul pickup spot. The vehicle had cigarette ashes in the cup holders and the A/C didn’t seem to work properly, seems as if the air only comes out of the dash for defrost...and it was 90 degrees out today. All in all, everything worked out with the move and the truck did the job, just odd start for a U-Haul joint. I’ve had great experiences with the franchise in the past but this was not on par with the past experiences.

Antonio W. on

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Have more sizes to choose from

Sametria W. on

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Customer did not leave a comment.

Steve W. on

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Gentleman is very rude was not helpful at all would not recommend using this location also made me not want to use Uhaul at all ever again I've had such an experience at a U-Haul or any other rental company before the gentleman treated me like I was beneath him and also was very racist to me

Eisenhower B. on

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Customer did not leave a comment.