Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)

Rating:

1.0

Rude service. Asked how come the car only has a 1/4 tank , whatever yada he tells me they can’t gas the cars either it’s however it’s returned. Proceeds to speak Spanish to an English speaking manager while I’m right there already heard her speaking English to another customer. No idea what they said , he turned back and just said no about grabbing a different van with more gas or gassing it. Idk weird vibes, they ain’t had to switch language I was right there she couldve talked to me. Wouldn’t come back to this location

Rating:

5.0

Truck was clean and in good conditions. 100% Recommended

Rating:

5.0

The lady at the counter was very professional and accommodating. Thorough with her explanation and helpful!

Rating:

1.0

I had an issue with the app and I was charged an extra day, even though I returned the truck on time, they based the return on my phone call from home, not very nice, I will never rent from U-Haul again, I felt ripped off

Rating:

5.0

It was pretty quick, and friendly staff

Rating:

5.0

As per usual excellent professional service customer care to the max

Rating:

5.0

THE UHAUL WEBSITE IS TERRIBLE! AND THE DROP OFF PROCESS THROUGH THE WEBSITE IS ALSO TERRIBLE!

Rating:

5.0

Again excellent professional courteous and very helpful I could not use my phone to scan the Uhaul link for my driver’s lic . They took the time out of their busy schedule To help me through this process with a smile They keep the standard of Uhaul high thank you

Rating:

5.0

From I entered the building the service was courteous informative and excellent the truck was clean and the lady explained everything to me so I could understand in detail. I would recommend this location for excellent service at anytime .

Rating:

1.0

Took forevet to find where to leave van keys

Rating:

5.0

This location is very conventient and am super happy I can walk over and pick up a van when I need it!! That said and to be constructive in my observations, I would love if the windshield could be cleaned on the inside of the van before rental. Happens that on both occasions that I rented two different vans, I found that the windshield inside was not clean and because of the sunset was very hard to see with a greasy/blurry windshield. Also, I would love the tank to be filled to full upon rental, to make it a straightforward refueling. I would like to return the tank full instead of trying to calculate the 3/4.5 of a tank that is impossible to calculate when filling the tank on one's own without the engine and well, you understand... And lastly would be nice not to have to erase other blue tooth device connections before being able to connect my own bluetooth. Small little things these make a huge difference. Other than that the vans are great as the service.

Rating:

5.0

Renting from this location was a great experience! Sandra was very helpful, knowledgeable, and extremely polite. I will definitely be renting from this location from now on and will recommend to everyone.

Rating:

5.0

Great location

Rating:

5.0

Todo fue facil muy bien la orientación y excelente trato al publico

Rating:

3.0

They charged me $40 for cleaning a few steps on the truck and a piece of wood that I forgot. I gave the truck with the same gas, if not more, than I received and still charged me 2 expensive gallons. I have rented U-Haul many times in different locations, never had such a disappointment before.

Rating:

2.0

The vehicle I used averaged 5.3 miles per gallon of gas, that’s very poor gasoline mileage.

Rating:

5.0

Keep up the good work

Rating:

5.0

Sandra was awesome she has great customer service

Rating:

5.0

The vehicle AC did work, only the fan.

Rating:

5.0

Great, easy rental!

Rating:

5.0

I am very happy with my rental I had no issues at all. Sandra's customer service was great!! I recommend this location to any one that needs their services I had a great experience, thank you.