Customer Reviews for Pak Mail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Mail

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Keren P. on

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I traveled 27 miles with the van. I put $5.00 of gas before returning it, which put it back to the amount of gas it had when I picked it up... which was not even close to full. I took a picture as proof. And then I was charged for $6.00 more of fuel. Really? So it took $11 of fuel to travel 27 miles??? That is 2.5 miles to the gallon. Not even eighteen wheelers get that shitty a mileage. I HATE being robbed. It’s not about the $6. It’s the principle. I will NEVER AGAIN rent a Uhaul truck. Not ever. $6 just cost you a customer for life. Can’t wait to write a review on Yelp and Google so I can cost you lots more customers.

Ian D. on

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Customer did not leave a comment.

Nigel H. on

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Staff very friendly and helpful

Kevin M. on

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Customer did not leave a comment.

DANIEL F. on

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Car Trailer had a damaged electrical connector.

ALEX Y. on

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Truck had bad vibration between 30 - 40 mph TIRES bad brake vibration Front brake rotors warpped

alfred M. on

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Customer did not leave a comment.

Jeffrey B. on

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Customer did not leave a comment.

ALEX Y. on

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Truck was very dirty inside black soil

MANUEL E. on

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Customer did not leave a comment.

Jean R. on

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Excellent service, clean trucks, very convenient location. I highly recommend!

PRUDENCE M. on

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The Vehicle was clean overall but there was animal hair on the seats I wish they vacuumed it before renting it out.

Richard L. on

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Laken was wonderful.

edouard Y. on

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Customer did not leave a comment.

Richard L. on

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Customer did not leave a comment.

Piedad C. on

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Easy and efficient.

Saad M. on

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Vans back tire was flat. And wouldnt fill air in it for some reason. I ended up spending money which i never got back.

Mario M. on

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Great customer service.

Jeffrey S. on

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Customer did not leave a comment.

Anuja P. on

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Give a quick overview of uhaul vehicle

Francisco D. on

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Customer did not leave a comment.

JAQUELINE G. on

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People very helpful and friendly

Angel N. on

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The ladies at the Pak Mail were great, but the truck’s rear door cables and lock were broken and had to get 3 guys to lift it every time we needed it opened or closed. Also had to rig the rear door open so we would not get decapitated once it came down. The ramp also wound not go back in as the bolts on the left side were out of wack. Was able to fix it after a couple hours of working on it. I was told not to take the truck due to the rear door not opening, but had no choice as I was closing on my house and had to move everything out. I could not waste 2-3 hours driving to and from Pompano to get another truck. There should have been a working truck available at 9:00 AM on my scheduled date. This was unacceptable and extremely unsafe. Angel Nieves (954) 295-2596

Jeffrey S. on

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Excellent service every time at this location!

SANDY T. on

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Engine Light on Truck was on - didn't realize it because we parked and loaded truck the next morning. Next morning at 5:30am we realized that the light was actually the ENGINE light - in the middle of the turnpike and too close to our location. Had to get to the place as we were on a time schedule. RETURNED the truck ASAP after first drop off still needing to rent another truck from ANOTHER location to finish the JOB the next day. DID NOT use U Haul again - Location was closed at drop off - Unable to notify them. Last time from another location was a tire - Other location very nice and had the issue under control - unfortunately this location was closed SUNDAY so we couldn't notify them. WE paid a full 2 day rental to finish a JOB and only got the JOB partially completed = 1 day WASTED.

Miriam F. on

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Excellent experience.

Rafael P. on

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Trucks are too old and demanding maintenance.

Ricardo J. on

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Customer did not leave a comment.

Teemu P. on

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Location itself is fine. It's behind the building with the garbage boxes, but it's fine. Mobile pick-up and drop-off was quite complicated and should be simplified. I did not find the drop-box for the keys and left them inside the trunk where I took them. The App instructed to leave the keys in the drop-box, but there is not one.

JORGE N. on

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They had no lock in back of truck and when asked about the second key that was with the truck key they acted like if it was just there until I told them it was for a lock key. Also had hundreds of ants coming out of the driver door window and all over the truck.

George S. on

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Nothing. Excellent service

Tania S. on

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I had rented truck on app for pick up; when I went that morning app changed pick up to manual pick up I had to wait- I should have been notified. Location rep was quick and helpful; good thing they opened up early. Thank you

Fernando B. on

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The van I rented, the inside was filthy and although I swept it, my music equipment was smeared with cement or whatever was used by the last person