Customer Reviews for Pak Mail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Mail

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Joseph S. on

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Yaoska B. on

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EDUARDO P. on

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This location i for me the best the ladies that work there are very kind and helpful.

Toni H. on

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I requested the truck for 630am but couldn’t pick up until 9am. The first truck they gave me had a check engine light on. The 20’ truck was not clean in the bed of the truck.

Luar G. on

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Excelente service!!

Michael C. on

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Drop off simple and easy. Service associate was very kind and polite.

MICHAEL D. on

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Raymond O. on

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Great service!

DAVID D. on

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Great customer service everything was fast and easy.

ronald H. on

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beverly H. on

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Josue M. on

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Erapel D. on

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Gerardo E. on

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Keren P. on

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I traveled 27 miles with the van. I put $5.00 of gas before returning it, which put it back to the amount of gas it had when I picked it up... which was not even close to full. I took a picture as proof. And then I was charged for $6.00 more of fuel. Really? So it took $11 of fuel to travel 27 miles??? That is 2.5 miles to the gallon. Not even eighteen wheelers get that shitty a mileage. I HATE being robbed. It’s not about the $6. It’s the principle. I will NEVER AGAIN rent a Uhaul truck. Not ever. $6 just cost you a customer for life. Can’t wait to write a review on Yelp and Google so I can cost you lots more customers.

Ian D. on

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Nigel H. on

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Staff very friendly and helpful

Kevin M. on

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DANIEL F. on

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Car Trailer had a damaged electrical connector.

ALEX Y. on

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Truck had bad vibration between 30 - 40 mph TIRES bad brake vibration Front brake rotors warpped

alfred M. on

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Jeffrey B. on

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ALEX Y. on

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Truck was very dirty inside black soil

MANUEL E. on

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Jean R. on

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Excellent service, clean trucks, very convenient location. I highly recommend!

PRUDENCE M. on

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The Vehicle was clean overall but there was animal hair on the seats I wish they vacuumed it before renting it out.

Richard L. on

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Laken was wonderful.

edouard Y. on

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Richard L. on

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Piedad C. on

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Easy and efficient.

Saad M. on

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Vans back tire was flat. And wouldnt fill air in it for some reason. I ended up spending money which i never got back.

Mario M. on

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Great customer service.

Jeffrey S. on

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Anuja P. on

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Give a quick overview of uhaul vehicle

Francisco D. on

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JAQUELINE G. on

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People very helpful and friendly

Angel N. on

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The ladies at the Pak Mail were great, but the truck’s rear door cables and lock were broken and had to get 3 guys to lift it every time we needed it opened or closed. Also had to rig the rear door open so we would not get decapitated once it came down. The ramp also wound not go back in as the bolts on the left side were out of wack. Was able to fix it after a couple hours of working on it. I was told not to take the truck due to the rear door not opening, but had no choice as I was closing on my house and had to move everything out. I could not waste 2-3 hours driving to and from Pompano to get another truck. There should have been a working truck available at 9:00 AM on my scheduled date. This was unacceptable and extremely unsafe. Angel Nieves (954) 295-2596

Jeffrey S. on

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Excellent service every time at this location!

SANDY T. on

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Engine Light on Truck was on - didn't realize it because we parked and loaded truck the next morning. Next morning at 5:30am we realized that the light was actually the ENGINE light - in the middle of the turnpike and too close to our location. Had to get to the place as we were on a time schedule. RETURNED the truck ASAP after first drop off still needing to rent another truck from ANOTHER location to finish the JOB the next day. DID NOT use U Haul again - Location was closed at drop off - Unable to notify them. Last time from another location was a tire - Other location very nice and had the issue under control - unfortunately this location was closed SUNDAY so we couldn't notify them. WE paid a full 2 day rental to finish a JOB and only got the JOB partially completed = 1 day WASTED.

Miriam F. on

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Excellent experience.

Rafael P. on

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Trucks are too old and demanding maintenance.

Ricardo J. on

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Teemu P. on

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Location itself is fine. It's behind the building with the garbage boxes, but it's fine. Mobile pick-up and drop-off was quite complicated and should be simplified. I did not find the drop-box for the keys and left them inside the trunk where I took them. The App instructed to leave the keys in the drop-box, but there is not one.

JORGE N. on

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They had no lock in back of truck and when asked about the second key that was with the truck key they acted like if it was just there until I told them it was for a lock key. Also had hundreds of ants coming out of the driver door window and all over the truck.

George S. on

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Nothing. Excellent service

Tania S. on

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I had rented truck on app for pick up; when I went that morning app changed pick up to manual pick up I had to wait- I should have been notified. Location rep was quick and helpful; good thing they opened up early. Thank you

Fernando B. on

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The van I rented, the inside was filthy and although I swept it, my music equipment was smeared with cement or whatever was used by the last person

Clarence C. on

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Randy E. on

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DAVID V. on

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I had two bad experiences this past two weeks . The first one was that the truck I had reserved was not available when I came to pick up truck. I had to go to a different store and lost more than an hour in this process. The second one was a truck I reserved via Phone to pick up via phone at 7 am. The people never left the key in a lock box . I waisted 2 1/2 hours in this ordeal - and by the way the 24/7 support This no one picked up phone after 1 hr attempting to get help. Had to wait for Store to open and they had the key inside. These guys are not providing good service.

Lenar B. on

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Javier L. on

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I do not have and issue with the location, but with how my reservation was handeled by the system, I ordered a truck for a location less than 1 mile away from my place, on the day of the move the app said that I had to pick up the truck at another location that was about 10-15 miles away from my place, I had to pay 44 miles from which more than half were for the pick up and return of the trip.

Gilles L. on

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Good choice of trucks and reservation can be handled using mobile phone.

Alexander H. on

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ERAPEL BRYAN D. on

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Antonio R. on

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great service provided by nice people.

Juan R. on

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The associate at the counter could be more polite. She could seem less annoyed about throng there.

William W. on

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THOMAS P. on

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Farhan N. on

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Erica R. on

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MARTHA E. on

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JAY T. on

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Samantha C. on

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HECTOR F. on

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Ronald B. on

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FRANTZ J. on

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Great customer service!

JOHN C. on

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A few more of the larger trucks at this Location ... larger trucks are in high demand

Pedro R. on

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I have been renting trucks from this location for about 5 years. The trucks are consistently dirty. On this most recent rental, the truck bay had not been swept by the prior renter. The floor board was littered in white construction dust and debris, which I had to sweep. Further, the insulating gasket that circles the driver side door was completely removed and had been discarded on the floor board inside the vehicle. There is a whining sound that comes on erratically while driving and then goes away after about 2 minutes of driving. The button to disengage the Tow feature does not always function. I complained to the Pak Mail, but they told me that they were unable to do anything about it - that I had to take it up with Uhaul. The trucks are in terrible condition and it is evident that they are not being properly inspected. The Pak Mail store operators are very nice, but they should also be vocal to Uhaul about their vehicles.

Alvin G. on

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Eric C. on

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Jurgen Z. on

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I had to clean the windshield myself cup holder and dashboard not clean

Ariel B. on

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Luis D. on

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Lacks communication (English Lenguage) Attendant helping with car transporter not knowledgeable on equipment At destination and truck return I was asked by the UHaul rep “ who had hooked up the transporter to the truck” as it was not done properly or in a safe manner which could have ben terrible if accident would have occur!!!!

Eduardo V. on

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Its all good. Great customer service.

Yusmar C. on

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Carlos A. on

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Good. Thank you.

Fernando S. on

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Everything was perfect. Thank you.

Kevin H. on

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Great job and customer service.

norman J. on

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Very clean. The facility and the truck.

Kimberly R. on

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marcy L. on

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Truck can was not clean.

JOHN G. on

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The Gas Mileage was not accurate when I revived the Truck. and It was not Clean.

Brian L. on

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I called and made a reservation and when I showed up they told me I didn’t have a reservation. I asked if they had anything available and they said no. I left and spent an hour trying to find out why and finally got thru a they said I had a reservation . Walked back in store and mysteriously they found it after the talked with someone from U haul. They said they did not have smaller trucks available and needed to rent a bigger truck for more money. Picked up the large truck and they had smaller one available onsite. Dropped truck back off 4 hours later they were closed but smaller trucks were still there . They were ther the next day also!! The truck was dirty in the cargo area and the cab. Third time I have had issues with this site,I won’t use them again.

Felix S. on

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Super easy. No problems recommending them at all.

deigo P. on

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Rodney V. on

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The gentleman did not tied the trailer down on my hitch so when I went to place the car on the trailer it went out of the hitch and messed up the back of my truck.

Jose I. on

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Louis S. on

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Anthony C. on

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Brigitte J. on

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This location always provide excellent service, the staff is friendly and go out of their way to make sure their customers are happy. I’ll always rent from them when I need a truck.

Philip S. on

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Tonja M. on

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Larry Z. on

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Melina N. on

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The other location at Paisanos Supermarket was horrible. I never got a call back from Customer Service and the Uhaul experience was horrible, not even a call back after calling several times. Uhaul owes me the difference for changing pick up location at last minute and not including the dolly.

ERAPEL BRYAN D. on

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good service

PEDRO C. on

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PILAR F. on

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The service is very organice and profesional ,

FRANCIS K. on

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LEROY S. on

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