Customer Reviews for Pakmail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pakmail

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Eva S. on

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Joe H. on

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Great Service and easy fast pickup.

MARCUS T. on

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Louis M. on

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Outstanding service all the way around. Helpful and friendly service staff.

Michael M. on

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Ljubomir R. on

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martin R. on

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Excellent service better than the one on the street. in 2600 Roosevelt there is a lot of space and they wanted to pick me up the trailer for lack of space excellent attention Pak mIl they are the best

Loy M. on

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Nothing! All good! Great team, they help me to install the ball before conect trailer.

John S. on

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Process is very simple and easy to do. Everything is well thought out.

Kevin C. on

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nandallal D. on

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keep up the good work

Regina D. on

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this location is already great....used their services several times over the course of years....they are tops in customer service and equipment is always in very good condition...keep it up! Mileage rate per mile seems high though....

Marque J. on

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The Outstanding person, Uhual employee named Ray was great!! He assisted me in resolving my issue with the trailer I rented.

Christina R. on

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The employees were friendly, informative and polite. The van I rented was extremely filthy inside and REEKED of cigarette smoke, extremely overpowering. I had to cover all my belongings in heavy duty garbage bags to protect them from having the smell go into them. Other items i just moved in my personal car to protect them. It was a giant pain in the neck. I have photos of the inside of the van if you are interested. The cashier did give me a $10.00 discount as a courtesy for the inconvenience.

Sean B. on

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Customer service at this location was excellent! Will definitely recommend to friends and family!

Eduard S. on

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Thomas F. on

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Regina D. on

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Just keep doing what you are doing....GREAT customer service....very friendly, helpful staff...

Ashley V. on

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Everything was in tip top shape, towed like a dream, no issues towing the 6x12 trailer nearly 8 hours, very smooth ride, very clean other then some dirt on the floor but thats fine as its inevetable to keep it off, very good very clean, well maintained, the drop off point was a bit difficult to get into as i was towing with my chevy cheyenne 3500 crew cab and 8 and a half foot bed but managed to park the trailer right where it was needed, didnt nktive any difference between towing a fully loaded trailer vrs just normal driving,

William D. on

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Jared L. on

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Jeannie L. on

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John is great. Love the location and his customer service is second to non

Christopher S. on

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mike B. on

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nothing it was perfect john at packmail was courteous very fast and truthful and that means a lot

Robert S. on

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Very accommodating, quick check in and out the door.

Jacques T. on

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Teresa L. on

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Best customer service ever

JOE T. on

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After being treated like garbage by the customer service line with UHaul for over an hour and 3 calls, Pakmail made it better.

Carol N. on

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Michael S. on

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John is great..!

Anthony S. on

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Carol N. on

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Great people! Made the entire process run smoothly and quickly!!

DORIAN P. on

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Best Uhaul rental office in town go see Ray and John

Jackson T. on

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Javier H. on

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#1

Kelly F. on

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This comment is for U-Haul Reservation center. Both location the pick up was changed and the drop off was changed, was not a happy camper. I made my reservation was made in advance and still was treated this way That was not good.

Michele A. on

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The truck windows were filthy. Other than that it was very clean.

Marc M. on

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Corrina J. on

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Jim C. on

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Houston W. on

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Worker was very good

DORIAN P. on

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Best Uhaul facility on the island. Very helpful and accomadating.

Javier H. on

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Perfect

Joseph B. on

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SCOTT G. on

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ROBERT A. on

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Karla B. on

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Julie M. on

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Great Customer Service.

Kenneth F. on

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Delma L. on

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Alan M. on

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Robert A. on

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Michael B. on

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Charles V. on

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John was very helpful and worked to get me the tools needed for a successful cross country move.

Christine G. on

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luis bobby M. on

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Enjoyed the experience from Jax to Key West

Andrew C. on

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Pernell L. on

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This location always has wonderful staff

Patrick W. on

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Alexandru D. on

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Matthew B. on

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Steve C. on

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Lawrence S. on

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Ray was a tremendous help. Thanks again.

Edward R. on

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Maria B. on

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Easy to drop off friendly staff.

Andrew K. on

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Cheryl P. on

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alicia H. on

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Great customer service!!!

Lauren C. on

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Andres T. on

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Have more pick up for rent

BRIAN P. on

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Excellent drop off. No issues

Javier G. on

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Jack T. on

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Elizabeth L. on

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Melinda S. on

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Quick, professional, friendly service!

cindy J. on

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Larby G. on

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Warren H. on

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August M. on

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So Uhaul itself extended my contracted over the phone and told me it would be no charge do to circumtances. Then I went to drop it off and uhaul had charged me. The guy handled it well at the store but I still ended up paying very upset with u haul not drop off location.

MICHAEL T. on

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I always rent from this location because of the excellent service I receive.

chuck S. on

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Eric D. on

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wildred L. on

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Kevin C. on

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They were closed. I was told i could return the trailer to any location in town, but when i went to the only one open, they told me i had to go to another that was closed, so i had to leave it in the parking lot where anyone could have taken it. Reason number 45 not to rent from uhaul.

Wayne S. on

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Perfecto!

Kendall B. on

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JUSTIN D. on

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Henrique K. on

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Kim H. on

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Great service as usual, we have rented from you a few times now, staff always pleasant and courteous.

Ann E. on

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Virginia L. on

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No one there at drop off but that was ok

Erin G. on

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KRISTINA D. on

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Jerimiah S. on

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Zachary M. on

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Great customer service and easy drop off. Thanks

Donald C. on

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KENNY - N. on

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Tried to charge me for fuel that was never used and then refunded me for when I caught him them on it

BARRY S. on

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See prior comments about the overall experience. John was very helpful! Please do not use these comments unless you use the comments I have made on this same form about the pick up location. Nothing personal to this location, Based on overall experiences over the years I would not recommend U haul. However, John did a great job.

supervisor of el D. on

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Berry T. on

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