Customer Reviews for Pakmail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pakmail

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Christine V. on

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Very knowledgeable and friendly staff.

Penny P. on

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Berry T. on

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Thomas F. on

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Edward R. on

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Test lights and repair prior to rental. Not the first time I’ve helped troubleshoot at a uhaul store.

Mark W. on

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carl S. on

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Top of the line. No changes needed.

The W. on

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Gerald F. on

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I mentioned to them that the tire pressure lamp was lit...but I felt the tires and they all felt the same.

Koleen B. on

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Christoper S. on

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Chelsea P. on

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Jeannie L. on

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Nothing. All is good and done right.

helene G. on

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John was great , it was simple and super easy and great location for pick up or drop off.

jack B. on

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I thank mr john once again for A1 service i wouldnt rent from anyone but him he puts his customers first THANK YOU UHAUL JOHN

Tim G. on

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Jason G. on

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Suzanne B. on

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I have no recommendations, always does the job! And Pakmail, kw always helpful, consistently the best!

Stephen C. on

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John Strong and the good folks at PakMail in Key West are supper stars. Always helpful and easy to work with. The best place in KW for a UHaul.

jack B. on

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Mr JOHN was a Blessing for me he went far and beyond for me as customer I highly recommend his top notch service he is one of the reasons key west is a pleasant place to do business THANK YOU MR JOHN

Eva S. on

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Joe H. on

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Great Service and easy fast pickup.

Jeremy K. on

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MARIA B. on

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Scott H. on

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david E. on

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david E. on

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Pakmail quickly took care of us. Courteous, friendly and business-like.

EDWARD S. on

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jack B. on

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Mr John has been doing his job far and beyond to satisfy me as a customer

Richard K. on

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zero problems

William C. on

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Nothing everything was done to my expectations.

rebbeca A. on

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The man at this location was polite and helpful.

Zoe S. on

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Manager goes above and beyond in every way, he was very patient and polite and helpful

Jesper E. on

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John runs a great operation! Pleasure to do business with. Lot was at capacity but they were flexible and managed to accept my return.

MARCUS T. on

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Louis M. on

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Outstanding service all the way around. Helpful and friendly service staff.

Michael M. on

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Ljubomir R. on

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martin R. on

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Excellent service better than the one on the street. in 2600 Roosevelt there is a lot of space and they wanted to pick me up the trailer for lack of space excellent attention Pak mIl they are the best

Loy M. on

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Nothing! All good! Great team, they help me to install the ball before conect trailer.

John S. on

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Process is very simple and easy to do. Everything is well thought out.

Kevin C. on

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nandallal D. on

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keep up the good work

Regina D. on

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this location is already great....used their services several times over the course of years....they are tops in customer service and equipment is always in very good condition...keep it up! Mileage rate per mile seems high though....

Marque J. on

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The Outstanding person, Uhual employee named Ray was great!! He assisted me in resolving my issue with the trailer I rented.

Christina R. on

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The employees were friendly, informative and polite. The van I rented was extremely filthy inside and REEKED of cigarette smoke, extremely overpowering. I had to cover all my belongings in heavy duty garbage bags to protect them from having the smell go into them. Other items i just moved in my personal car to protect them. It was a giant pain in the neck. I have photos of the inside of the van if you are interested. The cashier did give me a $10.00 discount as a courtesy for the inconvenience.

Sean B. on

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Customer service at this location was excellent! Will definitely recommend to friends and family!

Eduard S. on

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Thomas F. on

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Regina D. on

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Just keep doing what you are doing....GREAT customer service....very friendly, helpful staff...

Ashley V. on

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Everything was in tip top shape, towed like a dream, no issues towing the 6x12 trailer nearly 8 hours, very smooth ride, very clean other then some dirt on the floor but thats fine as its inevetable to keep it off, very good very clean, well maintained, the drop off point was a bit difficult to get into as i was towing with my chevy cheyenne 3500 crew cab and 8 and a half foot bed but managed to park the trailer right where it was needed, didnt nktive any difference between towing a fully loaded trailer vrs just normal driving,

William D. on

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Jared L. on

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Jeannie L. on

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John is great. Love the location and his customer service is second to non

Christopher S. on

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mike B. on

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nothing it was perfect john at packmail was courteous very fast and truthful and that means a lot

Robert S. on

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Very accommodating, quick check in and out the door.

Jacques T. on

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Teresa L. on

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Best customer service ever

JOE T. on

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After being treated like garbage by the customer service line with UHaul for over an hour and 3 calls, Pakmail made it better.

Carol N. on

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Michael S. on

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John is great..!

Anthony S. on

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Carol N. on

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Great people! Made the entire process run smoothly and quickly!!

DORIAN P. on

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Best Uhaul rental office in town go see Ray and John

Jackson T. on

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Javier H. on

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#1

Kelly F. on

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This comment is for U-Haul Reservation center. Both location the pick up was changed and the drop off was changed, was not a happy camper. I made my reservation was made in advance and still was treated this way That was not good.

Michele A. on

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The truck windows were filthy. Other than that it was very clean.

Marc M. on

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Corrina J. on

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Jim C. on

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Houston W. on

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Worker was very good

DORIAN P. on

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Best Uhaul facility on the island. Very helpful and accomadating.

Javier H. on

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Perfect

Joseph B. on

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SCOTT G. on

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ROBERT A. on

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Karla B. on

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Julie M. on

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Great Customer Service.

Kenneth F. on

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Delma L. on

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Alan M. on

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Robert A. on

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Michael B. on

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Charles V. on

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John was very helpful and worked to get me the tools needed for a successful cross country move.

Christine G. on

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luis bobby M. on

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Enjoyed the experience from Jax to Key West

Andrew C. on

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Pernell L. on

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This location always has wonderful staff

Patrick W. on

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Alexandru D. on

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Matthew B. on

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Steve C. on

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Lawrence S. on

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Ray was a tremendous help. Thanks again.

Edward R. on

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Maria B. on

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Easy to drop off friendly staff.

Andrew K. on

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Cheryl P. on

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alicia H. on

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Great customer service!!!