Customer Reviews for Pakmail
(U-Haul Neighborhood Dealer)

686 reviews

1200 4th St   Key West, FL 33040
(1200 Fourth St Key West Fla 33040)

(305) 292-1486

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 292-1486

1200 4th St
Key West, FL 33040
(1200 Fourth St Key West Fla 33040)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Friendly local U-haul spot.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

REED L. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
4.0

I returned the trailer after hours using self-return.

REBECCA K. 
Rating:
3.0

I had a difficult time with the online check in.

Douglas D. 
Rating:
5.0

I like it is the best

MACKENSON S. 
Rating:
5.0

The service was very professional. John is so helpful. I have rented from him several times and it's always the same! Thank you.

ANNE B. 
Rating:
5.0

More doggies to pet

David S. 
Rating:
5.0

Needed the truck for a quick run to Home Depot and deliver to my home. Was quick and affordable.

Patrick S. 
Rating:
5.0

I prefer using Pakmail for my equipment rental versus Midguard storage, personal preference

Robert R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JACOB C. 
Rating:
5.0

Took very good care of us.

Ben A. 
Rating:
3.0

Understanding the owner has some health concerns and has been in and out, Uhaul advised that this location would reimburse me for the materials I bought to repair the trailer when uhaul emergency service could not. Nearly a month later and I have not been reimbursed.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

CORY M. 
Rating:
5.0

Nothing, everything was great.

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Will be making another visit to transport furniture... always a pleasure to work with!

GEORGE F. 
Rating:
1.0

have them stop padding the bill with after hours service fees when I conducted business during regular hours

Michael C. 
Rating:
5.0

Very attentive to our needs

Daniel A. 
Rating:
1.0

The cab was filthy, had not even been vacuumed, and when I asked about sanitization, the agent rolled her eyes and said, "no, we don't do that sort of thing here." It made me nervous about the overall condition of the vehicle, but fortunately I didn't have any trouble with the vehicle on my trip. I personally wiped down the cab, including the floor where I had to place my bags, with sanitizing wipes before the trip.

GAYLA M. 
Rating:
5.0

John and his wife run smooth operation. Excellent service and value. Easy in and out. No worries.

Randolph H. 
Rating:
1.0

The trailer was not put on properly, I was driving cross country and the trailer catch on fire from the chains dragging . Was sparking all over the free way . we had to call road side assistance to come get new chains , and change everything . Myself and child could had died and the company won't even send out a refund. Never using uhaul again

vanessa H. 
Rating:
3.0

Customer did not leave a comment.

Jaime G. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Always a pleasure to pick up or drop off a U-Haul at this location.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Transmission shifter was really in bad shape. The battery was so weak I had trouble starting the truck. I was stuck at a rest stop for an hour because it wouldn't start. I called U-haul for help but was put on hold for so long my phone battery almost died. Never got through. Tried one last time and the truck started. 3 other times I also struggled to get it started.

PETER S. 
Rating:
4.0

Great customer service

John W. 
Rating:
5.0

Great customer service. Will be back again.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jarret W. 
Rating:
4.0

Excellent services

Rafael B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Awesome service, great people

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nothing if You continue to have Mr. JOHN Representing the company He was Excellent as always

jack B. 
Rating:
5.0

Customer did not leave a comment.

clifford F. 
Rating:
5.0

Customer did not leave a comment.

JIMMY C. 
Rating:
5.0

Nothing for me as long as Mr JOHN continues to run the operation He goes far and beyond to meet the customer's needs Thank You Mr JOHN AGAIN for Your care

Jack B. 
Rating:
5.0

Customer did not leave a comment.

ANEISAMARIE F. 
Rating:
5.0

John at Pakmail is very accommodating. I needed to add a last minute trailer for additional freight, he made it seamless for my trip. Thank you

Robert R. 
Rating:
5.0

Love the gents at Pakmail!! A wonderful business on our island.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

MD A. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

The guy in the yard is very helpful

TIMOTHY L. 
Rating:
5.0

I appreciate how professional and helpful you are. Thank you. Anne Barnett

ANNE B. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

As long as you have Mr. JOHN Representing the company no need for improvement Mr JOHN goes far and beyond to satisfy the customer I wouldn't rent from anyone else in the Keys Thank You Again Mr. JOHN

jack B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

CSAR G. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Brakes were bad , steering very loose ( front end needs maint), transmission would get stuck going down hill at 4500-5000rpm, ( truck would downshift in tow/haul mode going downhill) had to take out of tow mode to get truck to shift up and lower rpm. This was not fun or safe.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Mr JOHN once again Pays attention to details and the customer needs Keep being attentive Mr JOHN no need for change

jack B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The truck was in extremely poor condition, left front vibrated at 70 mph, hard! It rained a lot on my 4 1/2 hour trip and I got completely soaked from water coming through the door edge. That piece of junk should be taken off the road!

Keith V. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
1.0

The man who runs this place is a complete liar, his drunk employee was in a forklift for no reason at all and came out from between two parked vehicles and got himself in the way of my dads truck which was backing up out of the street before the man even entered the forklift backed into my fathers bumper and smashed my dads truck up... John Strong the liar said he would personally take care of the damages... so we didn't call the police and have them look at the video. He said give my card to your dad and have him send me the bill... ill take care of it. That definitely didn't happen and now he's completely lied about contacting his insurance people told me they denied the claim... I called Rep West the U-Haul peoples insurance they never heard of the claim until i called... the video that we asked them to produce somehow expired even though good ole john says he saw it and his employee wasn't at fault. Dont do business here these people will mess up your car and act like they aren't at fault its absolutely disgusting. Don't spend your money here you might end up paying for a whole lot of trouble. Reported!

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Domingo M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

yohann V. 
Rating:
1.0

I never want to do business with this location ever again

KYLE M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

alicia H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

I have used this location for years, the operator keeps a reliable and efficient service available for the island

Edwin L. 
Rating:
5.0

John was EXCEPTIONAL!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

ALICIA H. 
Rating:
5.0

Very friendly. Made me feel at home

Howard M. 
Rating:
2.0

The gentleman in the store seems to not like hispanics. He was very nice to the people before and after us but was crude and rude to me. Seemed to be upset about having to serve me. A bit of a jerk. Left me feeling upset and disrespecred. He did not like serving me but did take my money, too bad I did not.hve time to go some place else. I will not use them in the feature again.

IVAN G. 
Rating:
5.0

Customer did not leave a comment.

DUANE M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

Ion J. 
Rating:
3.0

Customer did not leave a comment.

Clivert T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The process could not have gone smoother. No need to improve.

Carol N. 
Rating:
5.0

Customer did not leave a comment.

rebekah H. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
5.0

Excellent, attentive and professional service!

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
4.0

Customer did not leave a comment.

Josh K. 
No reviews have been submitted for this location.

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