Easy transaction, friendly people, location is convenient but a little small for handling a big truck.
JIMMY V
Customer Reviews for Pakmail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service!
Christopher BDropped off after hours.
VANCE BDropped off vehicle after hours. Area seemed a bit chaotically organized. App was a little confusing to check keys back in and return truck
Raif CAlways Excellent Service
Edward R100% recommended.
RAMON STell customers if you return trucks after closing there will be a added charge. This was done on a saturday
JAMES PPakmail owners are prompt friendly, and glad you are there. Their business is booming as Midguard no longer has a staff but is rum remotely. As the only two UHaul locations in Key West, we prefer their warm welcome and service.
Sara RAlways friendly service thanks
Christopher PQuick and easy rental! Highly recommend
SEAN DJohn was Great Very accomadating They were better tnen great
CHESTER Gcharge a litte less of course
MICHAEL BAlways great t service
ARTHUR REverything worked as expected. It was a good move and the people were great 👍
GEORGE BRate as originally quoted increased significantly!
BRITTON GGreat customer service great location everything was 100 %
PAWEL SLOVE the Pakmail and the owner. Always friendly and helpful.
Sherri BOne way rental 5x9 open trailer from Key West Florida to Annapolis Maryland was smooth.
RICHARD PThese folks I would rate 5stars, very helpful no attitude!!!
Michael CGreat customer Service. friendly and kind employees
ROXANE PFirst, I showed up to this location and a plumber from "patti the plumbers" (who apparently shares a yard with uhauls key west location) this man started drama with me because I was trying to let him go at the stop sign and he didn't know I was going to uhaul so it was stupid and he came to my window cussing me out. THEN, I get my uhaul and the lights don't work. Then I drove it a few hundred miles and my uhaul tire falls off and catches fire. I put it out with my extinguisher and now my personal car I was towing smells like fire when I start it. I'm not sure the extent of the damages yet as I need to inspect the vehicle and it's the holiday season.
RYAN WGreat friendly staff
John OThis location was ok, but it was not my reserved drop-off location. When I went to my reserved drop off location, I was told that I needed to bring the truck to another location.
DAVID DGreat people to deal with. Very knowledgeable and helpful. I got the largest truck (26-feet cargo bed). The equipment operated flawlessly. I was also towing a dual-axle car carrier. The truck was more than adequately powered to handle the heavy load plus the car following behind. While it seemed pricey, shipping all I had would have cost at least twice as much from a commercial hauler. Tip: If you're towing a long rig like this (50' overall), scout ahead to gas stations and hotels where you'll be able pull-through and out without backing.
SCOTT FNo change needed. Everything went smooth..
Gary PSmooth uncomplicated rental.
GREG MYou beat the mid guard service hands down.
WILLIAM RA little busy when I got there at open but all good. No issues.
Jeffrey KExcellent Service
Edward RCustomer service was great!
Randall BWas quick and easy.
George MGreat service
ALEJANDRO EJohn at Pak mail was so helpful when it came to me asking questions and trying to figure out the best route for me was when renting a U-Haul truck. I appreciated the time he took to get an answer to a question for me and overall I couldn’t have been happier with my experience. Thank you
Sandra GBest place to rent Uhaul in Key West. I have used a few. I am repeat customer here as Owners here are just super to deal with and go above and beyond to help customers.
JAMES SEquipment is old and needs servicing. Brakes were worn and need repair. Vehicle was dirty and food left in glove box from previous renter I assume. Overall it did the job but could have gone with Budget or Penske and gotten the same garbage as I did last time but UHaul is better I was told, well, about the same as others, sad.
Joey HJohn and crew are awesome and give the best service ever…..thank you
VALERIE SSmooth drop off service and helpful employees.
Daniel cExcellent all around!
Tara EVery pleased with the service & support
Daniel GI prepaid for an additional day and did not receive a refund after turning the truck in a day early. I was told it is too bad that you paid for the extra day but it was a one way trip and you do not get refunds on one way trips.
BRUCE CVery nice all around.
Marty SThis was a one way reservation from Key West with a drop off at Midguard U-Haul in Naples. The owner of the Key West U-Haul (John) was excellent. As it comes out Midguard has changed to a computerized store and would not accept the trailer. I was sent to another U-Haul that was staffed and the owner (Alvin) was excellent. From this I know not to utilize a Midguard location.
JOHN WIn todays confusing technologies (making deal from India, company from Austin, dispatcher in Las Vegas, service coming from Pembroke Pines?) is is refreshing to deal with actual live humans! Thank you for your service, and YES will recommend to all my family, and friends. Thank You, Scott
scott bLove this location at pakmail. Friendly and kind
LARISSA MProfessional & efficient
JAMES BDid not have the unit I had reserved. Ripped the boot cover on my spare tire. Sent me to another location that did not have the correct unit also Billed my credit card and then put in a refund that took 4 days to get.
Gerald KYou guys are always awesome…..and thank you ✌🏼🐢🌴
VALERIE SWas severe damage to vehicle upon picking it up had to have emergency roadside assistance replace the right side rear outer wheel and tire because it had a bent rim. Right side brake/tail light was non operational the entire time expect more when I pay that much for a truck
Cody SVery fast service and always trucks to rent
ROBERT P