Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John & Christine at Pak Mail are always my first choice in U-Haul rentals in Key West.
Always professional, courteous, and extremely helpful.
The truck was spotless, and everything I asked for was in place, ready for a smooth pick up and return.
I would highly recommend them to anyone in need of a UHAUL.
They make moving fun!
JENNIFER B
Rating:
5.0
Customer did not leave a comment.
BARRY R
Rating:
4.0
No estuve de acuerdo con un cobro de limpieza que me hicieron cuando entregue el vehículo en perfectas condiciones
Elmer c
Rating:
5.0
Great customer service !!!!!!!
PAWEL M
Rating:
5.0
Customer did not leave a comment.
patricia m
Rating:
5.0
Customer did not leave a comment.
GEORGETTE R
Rating:
5.0
Customer did not leave a comment.
Paul M
Rating:
5.0
Everything went great.
George M
Rating:
5.0
Customer did not leave a comment.
JEFFREY F
Rating:
5.0
Customer did not leave a comment.
JEAN A
Rating:
5.0
Customer did not leave a comment.
PAUL D
Rating:
5.0
Jon is the best guy ever a fantastic guy help me out every time
FRANCIS D
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER T
Rating:
5.0
Customer did not leave a comment.
MATTHEW P
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
Amelia M
Rating:
5.0
Customer did not leave a comment.
Richard P
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
John & crew are OUTSTANDING!!
ROBERT R
Rating:
5.0
Customer did not leave a comment.
ANDY S
Rating:
5.0
The new toy haulers is the way to go when towing any sort of vehicle. The only thing I would do is provide a way to lock the trailer to the tow vehicle.
Casey V
Rating:
5.0
Customer did not leave a comment.
Paul D
Rating:
5.0
Very easy to manage drop off and receive quick receipt after a holiday weekend.
PHILLIP P
Rating:
4.0
Have more drop off locations close to destination. Mine was 1 hour away, but I called a local U-haul dealer and he agreed to accept the trailer.
Arthur T
Rating:
5.0
Everything went well
JASON M
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
KIM B
Rating:
5.0
Customer did not leave a comment.
Joseph T
Rating:
5.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
Gentlemen was nice inside. The only downside is parking is kind of tight. But that’s Key West.
JERRY W
Rating:
5.0
You can check your trucks for leaks as I lost about $2000 worth of artwork
CARLOS P
Rating:
5.0
Customer did not leave a comment.
LINDSAY C
Rating:
5.0
Customer did not leave a comment.
MACKENSON S
Rating:
5.0
Friendly, helpful staff. Quick , efficient rental process. Dogs in the office. : )
JAMES P
Rating:
4.0
Customer did not leave a comment.
Jim D
Rating:
5.0
Excellent service for the return... the people there are awesome!
ROBERT K
Rating:
5.0
Customer did not leave a comment.
SABRINA C
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
3.0
Customer did not leave a comment.
robert S
Rating:
5.0
Customer did not leave a comment.
Paul D
Rating:
5.0
Customer did not leave a comment.
Benjamin M
Rating:
5.0
Customer did not leave a comment.
DANIEL P
Rating:
5.0
Customer did not leave a comment.
Paul M
Rating:
4.0
Customer did not leave a comment.
EMILE J
Rating:
5.0
Customer did not leave a comment.
Frank S
Rating:
5.0
No improvements needed. They gave us accurate information to help us choose the right equipment, and helped us get it all hooked up and the car loaded on the trailer.
David O
Rating:
5.0
Quick easy transaction. This truck rides and drives as nice as my car !
Service at Pakmail is always good with several long term employees that are all about serving the customers.. Thank You
James B
Rating:
4.0
Keep doing the same
JAMES P
Rating:
5.0
Customer did not leave a comment.
BRIAN H
Rating:
5.0
Area is very busy with traffic/pedestrians and would be difficult to maneuver a truck with a trailer attached since there is not much room.
LISA W
Rating:
2.0
The truck windows were dirty had to pull over and wash. The car trailer had low air in tires.
Mark L
Rating:
5.0
Great Team with A great human attitude!!!
PATRICIO D
Rating:
4.0
Customer did not leave a comment.
CECIL H
Rating:
5.0
Can't think of anything.
Great staff.
MATTHEW P
Rating:
3.0
Easy transaction, friendly people, location is convenient but a little small for handling a big truck.
JIMMY V
Rating:
4.0
Good service!
Christopher B
Rating:
5.0
Customer did not leave a comment.
Nelson H
Rating:
5.0
Dropped off after hours.
VANCE B
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
3.0
Dropped off vehicle after hours. Area seemed a bit chaotically organized. App was a little confusing to check keys back in and return truck
Raif C
Rating:
5.0
Always Excellent Service
Edward R
Rating:
5.0
100% recommended.
RAMON S
Rating:
3.0
Customer did not leave a comment.
Trevor M
Rating:
3.0
Tell customers if you return trucks after closing there will be a added charge. This was done on a saturday
JAMES P
Rating:
5.0
Customer did not leave a comment.
Cindy C
Rating:
5.0
Pakmail owners are prompt friendly, and glad you are there. Their business is booming as Midguard no longer has a staff but is rum remotely. As the only two UHaul locations in Key West, we prefer their warm welcome and service.
Sara R
Rating:
5.0
Customer did not leave a comment.
BRIAN A
Rating:
5.0
Customer did not leave a comment.
WILLIS W
Rating:
5.0
Always friendly service thanks
Christopher P
Rating:
5.0
Quick and easy rental! Highly recommend
SEAN D
Rating:
5.0
Customer did not leave a comment.
MATTHEW P
Rating:
5.0
John was Great
Very accomadating
They were better tnen great
CHESTER G
Rating:
5.0
charge a litte less of course
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
DEAN C
Rating:
5.0
Customer did not leave a comment.
Joshua J
Rating:
5.0
Always great t service
ARTHUR R
Rating:
5.0
Customer did not leave a comment.
CLAYTON K
Rating:
5.0
Everything worked as expected. It was a good move and the people were great 👍
GEORGE B
Rating:
3.0
Rate as originally quoted increased significantly!
BRITTON G
Rating:
4.0
Customer did not leave a comment.
PAUL K
Rating:
5.0
Customer did not leave a comment.
PERNELL L
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Great customer service great location everything was 100 %
PAWEL S
Rating:
5.0
Customer did not leave a comment.
ANTHONY M
Rating:
5.0
LOVE the Pakmail and the owner. Always friendly and helpful.
Sherri B
Rating:
3.0
Customer did not leave a comment.
SCOTT H
Rating:
5.0
Customer did not leave a comment.
FREDRICK B
Rating:
5.0
Customer did not leave a comment.
JAMES Q
Rating:
4.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
AARON K
Rating:
5.0
Customer did not leave a comment.
ANTHONY A
Rating:
5.0
Customer did not leave a comment.
AARON K
Rating:
5.0
Customer did not leave a comment.
PAWEL S
Rating:
5.0
One way rental 5x9 open trailer from Key West Florida to Annapolis Maryland was smooth.
RICHARD P
Rating:
5.0
These folks I would rate 5stars, very helpful no attitude!!!