Customer Reviews for Palm Paint

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Palm Paint

Overall rating:

Patrick G. on

Rating:

The drop off situation was totally not cool. I reserved a one-way to drop at the big U-Haul location (Speedway Blvd. Daytona) that is open on Sundays and that I am familar with. After many confirmations, when I go to pick up the truck in Sanford, FL, they tell me it is a different drop location. I said, "is it open on Sundays." "Yes, or your app will tell you another location." I only requested the truck for 6 hours. I trusted your people and your system. The location I was instructed to drop was in a sketchy neighborhood. No sign with the business name that was on the contract and no U-Haul sign. Not open. Drove around the block a couple of times to really make sure I was in the right place. No other U-Haul trucks around either. Nothing. I was getting ready to request another drop location. Had it not been for a guy fixing the AC in this place I would have never have dropped. He said, "yeah the lady that owns this takes U-Haul drops." I called the phone number on the contract as instructed - twice - no answer. Because the guy was there I took dolly, furniture cart, blankets out and put them in the office which is the size of a hallway with the keys. Had it not had some U-Haul stuff in there, I would not have dropped. It could have been anywhere and anybody. He said, yeah good idea to not leave any of that in the truck in this neighborhood. I went by the facility at 3:30pm on Sunday on my way home and the truck was still there. I'm moving into a neighborhood where a lot of people that don't know Daytona are moving. I happened to know Daytona. I recommend they go to the nicest U-Haul drop you have in the area if you don't want them to go crazy on Facebook bashing U-Haul. I'm not going to do that. I think everyone's intentions were good, but improvements could be made. That why you are asking the question right?