Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve rented from U Haul a lot over the past 30 years, and this location has honestly been one of the best. Great customer service, especially after the regional scheduler sent me to the wrong location!
Christopher M
Rating:
5.0
5 STARS!
ERIC S
Rating:
3.0
The location is just the back yard of a 7-11 gas station, ever thing is outside in a dirt yard.
Ronald M
Rating:
5.0
very nice! good service.
Erik B
Rating:
5.0
Best rental location ever!!! And I've rented a lot in the last 30 years
Whittaker V
Rating:
4.0
Customer did not leave a comment.
Sandra J
Rating:
1.0
Customer did not leave a comment.
Sonya T
Rating:
1.0
truck had trash inside cab and box. Return process was misshandled leading to the inpression that i never return unit even tho it was return before reservation was due. Had to call UHaul multiple times for issue to be corrected
Carlos D
Rating:
5.0
Customer did not leave a comment.
Howard P
Rating:
5.0
Nothing to do
Walter H
Rating:
5.0
Nothing
GERALD D
Rating:
1.0
It was absolutely horrible. We kept getting sent to so many other different locations. Never using uhaul again.
Nicole L
Rating:
5.0
Customer did not leave a comment.
Kaleb M
Rating:
5.0
Customer did not leave a comment.
Manuel M
Rating:
5.0
Very fast, we were in and out with the truck. I definitely would recommend
Tarsheta J
Rating:
5.0
Customer did not leave a comment.
Tim H
Rating:
5.0
Customer did not leave a comment.
DIMITRIOS B
Rating:
5.0
Customer did not leave a comment.
Melvin C
Rating:
5.0
Customer did not leave a comment.
Andrea A
Rating:
5.0
Customer did not leave a comment.
Obadiah B
Rating:
2.0
Customer did not leave a comment.
JERISON P
Rating:
1.0
Mismarked gas and checked vehicle in a day later causing fees for when I didn't have possession of the truck.
Kristina B
Rating:
5.0
Pleasant young man
Felix M
Rating:
5.0
Customer did not leave a comment.
Roosevelt R
Rating:
5.0
Customer did not leave a comment.
Johnnie H
Rating:
3.0
Customer did not leave a comment.
TIARRAH N
Rating:
5.0
Customer did not leave a comment.
ANGELA R
Rating:
5.0
Mother & Sons Moving trusts Uhaul with our Rental Truck Needs! @MOVEwithMOM
Giles B
Rating:
5.0
Customer did not leave a comment.
SHOSHANA G
Rating:
5.0
Customer did not leave a comment.
konstatino c
Rating:
5.0
5 estrellas 🌟
RAUL P
Rating:
5.0
Customer did not leave a comment.
ROSELIA D
Rating:
5.0
Customer did not leave a comment.
Johan R
Rating:
5.0
Customer did not leave a comment.
James T
Rating:
5.0
Customer did not leave a comment.
Pablo M
Rating:
4.0
Customer did not leave a comment.
LEYDIANA M
Rating:
5.0
Easy
Jake B
Rating:
4.0
Please make receipt easier to read
felton R
Rating:
5.0
Customer did not leave a comment.
JEHAD H
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
4.0
Late night return and it was raining. So that made it a little more difficult. Lot was not well lit. Especially had problems with the app for the return. I don't know if that was because of cell service or because of issues with the app.
Eckelkamp L
Rating:
5.0
Customer did not leave a comment.
Eduardo C
Rating:
2.0
The owner left n had to hurry back to hook us up, even tho we told him when we would be back. The location is a food mart where a lot of people hang around w loud music. The owner feels the need to carry a gun so imagine how the customer feels. His help was not helpful, couldn’t do any of the Uhaul stuff. Straps on Uhaul hauler didn’t get placed, chains only. Just a bad experience over all. Owner was apologetic tho!
Rona T
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
3.0
Not happy I never received my receipt they were supposed to send it to my email
Gilberto r
Rating:
5.0
Customer did not leave a comment.
tim d
Rating:
3.0
I had the impression that the pick up location would have everything I needed to connect to the trailer if I was missing something but they didn't even have the pin to hold the ball mount in the receiver.
William D
Rating:
5.0
Same thing you did for me
Melvin C
Rating:
5.0
Nothing
SARAH A
Rating:
5.0
top notch customer service
Maurice S
Rating:
3.0
Was told would be at valrico location not there had to drive to palm river location
John S
Rating:
3.0
Customer did not leave a comment.
miguel s
Rating:
5.0
I do not recommend any improvements at this time. Everyone was kind and courteous. Thank you!
joshua b
Rating:
5.0
Customer did not leave a comment.
SARAH A
Rating:
5.0
Nothing
SARAH A
Rating:
4.0
Customer did not leave a comment.
Alexandra M
Rating:
1.0
N/a
Luis N
Rating:
5.0
The staff assisting me was very professional and helpful. I would recommend them again.
Leslie F
Rating:
5.0
Customer did not leave a comment.
Jim B
Rating:
5.0
Service was great the gentleman who helped us was super sweet.
KEITH M
Rating:
3.0
The Palm River personnel made rental ok.
Calvin T
Rating:
5.0
Customer did not leave a comment.
isney c
Rating:
4.0
Customer did not leave a comment.
Jeff D
Rating:
2.0
Customer did not leave a comment.
Migdalia A
Rating:
1.0
Customer did not leave a comment.
Sarah W
Rating:
3.0
Smelled like smoke and had ashes in the car
Mya S
Rating:
3.0
Customer did not leave a comment.
Shelby W
Rating:
4.0
Got help from a guy not working there. It was misleading but nice I guess
Todd L
Rating:
5.0
Thank you
Michael m
Rating:
5.0
Very satisfied
gail p
Rating:
5.0
Customer did not leave a comment.
Kimberly U
Rating:
1.0
Honesty
Ricky S
Rating:
3.0
Customer did not leave a comment.
Miguel M
Rating:
1.0
Customer did not leave a comment.
Jessica S
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
Rating:
5.0
The overall process needs to be re-evaluated when you return equipment and told you would be charged a certain amount. That amount should process immediately on your return. This is the second time this has happened and it caused me to face financial penalties.
Christopher B
Rating:
5.0
Customer did not leave a comment.
Brian W
Rating:
5.0
Customer did not leave a comment.
GRAIG E
Rating:
3.0
Customer did not leave a comment.
HEATHER G
Rating:
5.0
Customer did not leave a comment.
Ihor L
Rating:
5.0
Customer did not leave a comment.
CYNTHIA M
Rating:
2.0
More knowledge of different hitch types and cars’ comparability to UHaul system.
Maurice D
Rating:
4.0
Customer did not leave a comment.
Joshua J
Rating:
5.0
Customer did not leave a comment.
Christopher S
Rating:
5.0
Customer did not leave a comment.
Doreen R
Rating:
4.0
Very friendly and cordial people!
Thank you
Peter G
Rating:
1.0
Truck was roach invested and dirty
Christopher H
Rating:
5.0
Staff was very helpful and accommodating with the rental experience!
COURTNEY L
Rating:
5.0
Customer did not leave a comment.
Bram P
Rating:
3.0
Customer did not leave a comment.
Robert V
Rating:
3.0
Customer did not leave a comment.
Bridgett C
Rating:
5.0
Customer did not leave a comment.
Waseem M
Rating:
5.0
Customer did not leave a comment.
Boris K
Rating:
5.0
Customer did not leave a comment.
Roy N
Rating:
5.0
Customer did not leave a comment.
Jenna L
Rating:
5.0
Customer did not leave a comment.
Jenna L
Rating:
5.0
Customer did not leave a comment.
Efren G
Rating:
5.0
East drop off!
Jamie H
Rating:
2.0
The staff is rude and the truck was excessively dirty.