Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Way over charged!! I replaced the gas, they charged me $55 to put the gas back to 1/4 and it was at 1/4 when i dropped it off! It wasn't clean when i got it. Butnof course i get charged for cleaning.
Not sure why I would be paying for cleaning fee for a truck that was dirty when I received it
Answered very quickly to help
This location had everything I needed.
Speed up check in process at location.
The office was not open during published business hours. This caused me to incur additional charges
Location was great, the person that was supposed to be working there, luckily was there when I got there to return the truck and trailer, but was leaving to go to the hospital, and was closing for the day. If I had been 5 minutes later, I would have missed her, and there was no one else there to help. Maybe have more than one person working the shifts, so that customers that need assistance will have it during open hours.
Lower the cost. $400 for a small trailer for 5 days that I only used on one of them is outrageous. $80 a day beats any car rental price I've paid
Panther storage and parking was very helpful with the rental experience and the equipment I rented was very well kept and clean. Absolutely 10/10 would recommend location to anyone that has u-haul needs
The Panther Storage facility manager, Karen, was supper helpful with my reservation, attaching the trailer to my RV as well offering helpful suggestions for a safe and worry free trip. She also found a dealer at our destination that was close by our hotel.
The price was a bit expensive but everything was otherwise good to go.
Your online reservation and pickup is a great idea but a nightmare to actually do online Especially when early pickup is needed. I had to call this location to get the reservation and Karen was very helpful but I still had Issues the next day and got the call From UHaul when the truck was an authorized pickup. You had my credit card information and uploaded picture (front and back) of my driver's license, so obviously it is an inconvenience.
When we went to pick up truck, the u haul website was down. Your representative Karen was excellent in processing the best she could. Karen was in touch with me before move to make sure I had everything I needed. She has a wonderful attitude and is a great asset representing the company.
The person that was there did not know how to traverse through the software to get my rental truck. It took over 30 minutes to get me out of there. I am bringing this up because I needed it to bring the truck back at 5 PM. As far as the truck, it was what I needed and was in great condition.
Great costumer service. Made me feel welcomed.
I arrived to drop off during posted hours. Door was locked, no one there. The trailer had no jack and I was unable to lift the trailer off of the ball without using a pry bar I was fortunate to have in my truck. The lot slopes toward the ditch and I had to go around and dig up rocks to chock the wheels so it would not roll into the ditch.
Back tired on both sides of the truck were low tread and should've been replaced before rental!!!!!
the attention and assistance I received from staff regarding types of rental trailers was truly exceptional.
Amazing service
Office lady was great and easy to work with. New owner making his site better, great Uhaul location.
I was treated the best ever. The truck was clean and well maintained. I have never had a U-Haul truck work this well.
The entire process was excellent. It was easy and it met my needs
Easy pick up and drop off- great location
