Customer Reviews for Panther Storage and Parking LLC
(U-Haul Neighborhood Dealer)

132 reviews

15725 W State Hwy 29   Liberty Hill, TX 78642

(512) 515-1089

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 515-1089

15725 W State Hwy 29
Liberty Hill, TX 78642

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lino M. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

Customer did not leave a comment.

Savannah H. 
Rating:
5.0

Everything was easy and fast very much appreciate the Lady that helped us no problem with anything

susie E. 
Rating:
5.0

Management is always helpful.

karen W. 
Rating:
5.0

The attendant here was amazing and very friendly and helpful. The drop off was so slick. The only thing that was a small hiccup is that when I made the reservation on line I selected this location but the attendant at tue pickup place randomly selected another place that was over an hour away. Once we saw the error the attendant here at drop off location was SO helpful. She didn't make it seem like it was a big deal. She called who she needed to and explained the situation and it was taken care of very professionally.

Sheldon N. 
Rating:
5.0

This was by far the most efficient service I have ever received from any uhaul location. Karen was the manager on site at the time of our pick up and drop off, and was the reason for our excellent experience with this uhaul rental.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
4.0

I reserved from another location and when I arrived, was told the truck had a bad tire and then was sent to another location. This was very frustrating and not typical of a uhaul rental!

Jasper F. 
Rating:
4.0

Customer did not leave a comment.

MUSTAFA D. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Panther Storage uhaul location customer service is awesome! Best customer service around!

PAMELA K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Helpful employee and had the trailer I reserved online. Lastly this location is close to where I live so I'll be coming back for my rental needs.

Raphael I. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Karen was great. Service was fast and organized. Very clear in unsterstanding use of equipment and return was easy.

Ruben M. 
Rating:
5.0

We had a problem at another location and the representative at this location handeled it without issue. Very happy with Panther Storage.

Gregory B. 
Rating:
5.0

Very professional atmosphere

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

JOHN R JR M. 
Rating:
3.0

I did not pick up this truck so I can't answer fairly other than the truck was clean. But they did not provide the moving blankets that I had requested.

brian N. 
Rating:
1.0

U-Haul and panther storage should be on same page y'all have 2 different policies and in the end customer gets screwed your fees double and your account gets raped for more money I will spend hours of my time talking U-Haul and panther storage down

MARIO A. 
Rating:
5.0

Your online check in process is ridiculous. Your ask for more information than is necessary.

CODY R. 
Rating:
3.0

Customer did not leave a comment.

ELDON W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
3.0

I didn't ask for extra insurance but was charged for it anyway.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

WADE A. 
Rating:
4.0

Customer did not leave a comment.

BRENDA H. 
Rating:
5.0

Great customer service yes i would come back in a heart beat. I told a co worker about this location and she said she would use them. Thank you for great service.

SANDRA H. 
Rating:
5.0

Vehicle needs servicing. I had approximately 2900 lbs and the vehicle averaged 7 MPG. I drove from Nashville TN to Austin TX, a relatively flat route. Mileage should be better than 10 MPG. The contract also stated "Rental Tax $120.00", but the estimate I was provided said nothing about this TAX. Just another way to gouge and surprise the customer. I do NOT recommend U-haul.

Frank H. 
Rating:
5.0

The woman working in this location is fast, friendly and efficient, unlike a man down the road also representing Uhaul.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JOANNA C. 
Rating:
5.0

The lady who worked there was very helpful.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

All was very simple. The lady representative was very nice and courteous

Antonia H. 
Rating:
1.0

Truck needed some attention. I reserved 36 blankets and got 10 I reserved 3 dollies and got 2

JASON B. 
Rating:
3.0

Provide good customer service and actually do your job

Ana P. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
4.0

Customer did not leave a comment.

THERESA O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
1.0

They promise to have 26 foot truck for me, at time to pick up my truck , they gave me 20 foot truck. and 5by 8 cargo trailer ,, i let over flow this time , because, the small truck , and small cargo trailer , ,,,,,

GENARO H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
4.0

Not an issue for the location, but the truck itself lacked a working cooling system (not good for Texas in September). Otherwise, great experience. Process to rent was quick and efficient.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Sign on the door said out to lunch at 4:25 PM. Suppose to be open until 5:30 PM

Linda P. 
Rating:
4.0

Customer did not leave a comment.

SYLVIA H. 
Rating:
5.0

Customer did not leave a comment.

Jared J. 
Rating:
4.0

Horrible experience. We had a trailer reserved at a different location. When we went to pick it up, there was no trailer available. What is the purpose of a reservation. No contact from u-haul about any change or lack of availability. Panther Storage came through for us with a different trailer. Smaller which required us to take a second vehicle on our move, but it helped.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Shane L. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
3.0

This was not the pick up location I requested. The one I wanted did not have the size truck I needed so had to go here. This location did not have any dollies nor tie down straps. The lady in the office was very nice and friendly though!

KAREN S. 
Rating:
4.0

The rent location really was, overall, very good … We've used them before for other 591(c)(3) programs. The U-haul app and the wait time for ANY TYPE of Customer Service was horrible … The app would not recognize my location no matter what, including toggling location services on; resetting my phone; resetting the app; etc. (So much for virtual check in …) And, a 45-minute wait to speak to ANYONE at U-Haul Customer Service at 8:00 AM Central on a Wednesday morning (not a Monday morning or a Friday morning, but a Wednesday morning) is complete and total BS.

AARON A. 
Rating:
5.0

Customer did not leave a comment.

Crespin R. 
Rating:
5.0

Equipment was maintained well and I received what was needed.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

DARRELL S. 
Rating:
5.0

While this was a good location it was not the one I requested, it was 50 miles away. It took us 3 hours in traffic to get there and bring the truck back. As much as I paid and as far out as I booked why couldn't someone bring the truck to my location?

AMELIA L. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Friendly, efficient service.

HAROLD STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

SARAH P. 
Rating:
2.0

only 1 person working at the pick up location. had multiple people waiting in lines when store opened.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Nothing, this location and personnel were very knowledgeable, helpful and friendly. Had been a nightmare in rental and pickup. This drop off location made it much better !! Highly recommend this location

Keith W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

BRYNN P. 
Rating:
5.0

karen was great

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

The only issue was the app experience. It took 20 minutes to get approval. Way too long! There was no indication that we were in a line to to speak. We weren't sure if the app had ‘hung up'. But didn't want to restart in case we were ‘in line.' That part of the process was exasperating!

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Mark U. 
Rating:
3.0

Customer did not leave a comment.

JAVIER G. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
5.0

This is the 2nd after hours drop at this store in the last few weeks. The drop off app has worked well

ADRIEN D. 
Rating:
5.0

Customer did not leave a comment.

DARRYL B. 
Rating:
5.0

This was a great location!

Wallace D. 
Rating:
5.0

Great people and service.

RICKY M. 
Rating:
5.0

As long as you have Karen running this shop, you need no improvements!

STEPHEN M. 
Rating:
1.0

Way over charged!! I replaced the gas, they charged me $55 to put the gas back to 1/4 and it was at 1/4 when i dropped it off! It wasn't clean when i got it. Butnof course i get charged for cleaning.

Felicia C. 
Rating:
4.0

Not sure why I would be paying for cleaning fee for a truck that was dirty when I received it

edwin F. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Hallie S. 
Rating:
5.0

Answered very quickly to help

Felix J. 
Rating:
5.0

This location had everything I needed.

Robert W. 
Rating:
4.0

Speed up check in process at location.

James M. 
Rating:
5.0

Customer did not leave a comment.

rose L. 
Rating:
4.0

Customer did not leave a comment.

Peter H. 
Rating:
1.0

The office was not open during published business hours. This caused me to incur additional charges

Brian M. 
Rating:
5.0

Location was great, the person that was supposed to be working there, luckily was there when I got there to return the truck and trailer, but was leaving to go to the hospital, and was closing for the day. If I had been 5 minutes later, I would have missed her, and there was no one else there to help. Maybe have more than one person working the shifts, so that customers that need assistance will have it during open hours.

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES BERNARD G. 
Rating:
3.0

Lower the cost. $400 for a small trailer for 5 days that I only used on one of them is outrageous. $80 a day beats any car rental price I've paid

Douglas P. 
Rating:
5.0

Panther storage and parking was very helpful with the rental experience and the equipment I rented was very well kept and clean. Absolutely 10/10 would recommend location to anyone that has u-haul needs

jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT SCOTT B. 
No reviews have been submitted for this location.

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