Awesome place to rent from. The younger bearded guy was very helpful.
Joseph L
Customer Reviews for Pantry 1 Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged me for gas but the truck was returned with more gas at drop off location than there was in it at the pick up location. I called Pantry 1 and was told I would receive a callback but never did.
Thomas RPm
CAROLE SNothing
Kaynon MEffortless, nice people to deal with
Linda KThe best experience I have with them for second time Thank you for being so helpful
Nabil Nfast and easy great place
MICHAEL MWhile I was trying to finalize my rental pick up portion of my lease on my phone, standing outside, the store manager came outside specifically to offer his assistance with my rental. I found that to be very thoughtful and proactive of him and I appreciated that very much
Zachary LCurrently fighting with UHAUL for over charging me provided false information from the start and very rude.
Kirstie NGreat place to visit and rent the uhaul , so convenient and nice staff
SULAYKUMAR PGreat service from location, my only issue was the truck was on 1/4 tank at picking up so as we were already in a time crunch we had to gas up before doing anything.
Eileen LHave more then 1/8 of gas in tank when you get it.
JOAN HService provider is calm and honest
Rasheed Othanks and great counter service
Michael MMake sure that the person doesn’t over charge. I rented a van for 19.99 how did I end up paying damn near 60.00. A rip-off.
Audra MHave all the supplies that are ordered. They were short 3 furniture pads. Bill was adjusted. Didn’t have hand truck, given appliance dolly.
Jeffrey WThere was a little confusion because of another uhaul location right next door. But all staff on both locations were helpful
Robert GMirror rigged with duck tape. Very hazardous. Had to fix myself. Truc k broke down in the middle of nowhere in total darkness. Waited 2 hours for a jump. If you rent a truck with more 5han 60k miles bring a set of your own jumper cables
Steven RIt was confusing to rent a truck from a convience store and at first I went to the uhaul store next door.
Maddison Scounter guy was helpful and fast ,easy in and out experiance
Michael MHi I have the best experience in this place Very professional The staff were friendly and helpful Big thanks
NABIL NFriendly service.
Ryshona FA little more cleaneness on the trucks
Wilbert BNot professional
Lawrence TNo improvements needed as of yet.
CAROLE SIt was my first time renting at this location and the service was great!
Vernice LThe only problem was the truck smelled like smoke so I would suggest the cab in the trucks should be sanitized between uses especially with Covid restrictions that are in place.
Bruce EThe staff there was very helpful and friendly I got there 2 hours early and the yet me stay in the building in the air qhen I was waiting for the truck
roger dOkay
Lawrence TThe gentleman that helped us was very kind and respectful. Our experience, comfortable.
CAROLE SDeep was a great guy. Thank you
keith aWhen picking up the rental van it was in the Panty one parking lot. It was clean and well maintained and the staff was very helpful. It was just unclear where you were suppose to go to pick up the keys. There is another U haul location next door but it is an independent location and so is the pantry one. They just need to make that clear when your doing the online reservation so can go to the right place to handle paperwork and key returns
Patrice LFast receiving and out the door in less than 10 mins. Truck worked great and check-in a breeze too. Out in less than 5 mins. Definitely recommend this location.
Kenneth CUnfortunately the customer service person spoke very broken English and was hard to understand. Had to ask him to repeat himself several times.
Scott MTruck was brand new. It was honestly fun to drive and way more than I expected it to be from U-Haul. The people were awesome. The attendant by the last name Owens actually helped me jump my truck when I got back bc I left my light bar on all weekend. Awesome place! Will be going there again instead of anywhere else! 5 stars for sure!
Corey MCan was full of dog hair and obviously not cleaned. I was charged for two furniture follies but there was only one
scott wThis place is great to rent Uhaul also it’s convenient store with deli and coffee, so you have a all kind varieties at one stop with longer hour for Uhaul pick up
SULAYKUMAR PReally nice customer service 👍
VIKSIT PAll went very well. Will recommend this location and will rent a truck here again. Thank you!
Robert PI felt I was treated with respect. What more can I say?
ROBERT JAmazing customer service with Sam, thank you!
DEVON MAttendant was friendly and equipment was good. The issue is with check-in. I specifically checked counter check-in because I did not want to check in on my phone. However, when I got there, the check-in was not at the counter at all! Once I gave my name, the attendant said I was texted a link to click and fill out to get my vehicle. My phone is very old, can't do any QR code scanning, and I can't afford a lot of data, so how was I supposed to check in here? I am very dissatisfied with the service. If I didn't have a smartphone at all, or if my phone is older (like it is), this check-in was completely inaccessible to me. The attendant ended up having to do everything on his phone, in addition to handling mine. In a pandemic and with immunocompromised family members, this was unacceptable.
KRISTEN RGreat service that was patient & helpful & punctual. All good things on a moving day!
CATHY FTook over 40 minutes to get the rental. They clearly don’t deal with uhaul a lot. The attendant had to call and FaceTime with someone else to find the equipment. I was also over charged for equipment, I only got a furniture dolly but was charged for a utility as well.
JASON SNothing, Everything was fine
TRACEY D