We returned the trailer when the office was closed, so we did not meet any personnel. The return process was online and very easy to follow. Rental Drop Off was very smooth!
RICHARD H
Customer Reviews for Papis One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was charged a hidden fee that wasn’t explained to me why???
DAVID GSuper quick and convenient. The staff member was helpful in getting me what I needed right away. He gave easy instructions on how to return after hours.
HEATHER JThe app didn't work well so it took a long time to pick up my truck.
Jake AThey are very nice at this location. I turned my U haul in a day early and still haven’t gotten the receipt though
Kari JThe only issue I was with this location was that it was pretty small and had a limited inventory.
ROBERT HVery helpful agent
Melony YSoluciono mi problema gracias
Reinaldo BI have been a U-Haul customer for over 50-years. I specifically declined the insurance when I reserved and completed the app check-in. This dealer added it back on …. Costing me an extra &30.
Robert SVery easy pick up. Truck was incredibly clean. Wish they had more truck sizes.
CODY MI picked up the rental truck at about 1:30 pm. I noticed that I had received a text from U-haul after leaving with the truck, which stated I should check that the license plate matched the number on the text. At my first stop I looked and found there were no license plates, front or back, and there was no registration papers in the glove box. I returned the truck at about 4:20 pm to a facility with no employees and there was no personnel to tell about the missing plates.
Grant WTruck was dirty inside
Melisa MY'all really need to identify when you're gonna charge a deposit.
Rachel BOrdered furniture blankets while making on line. Location had none. I had to go to another location to get them.
David H