When I booked this rental, I was switched to this location because the first location “only booked”in town/return trucks-not “one-way” trucks. Thankfully the owner was there and was able to assist me with the outside lockbox and combination (not provided by U-haul or customer service)! The vehicle had undocumented damage to the passenger’s side of the truck, brakes were squealing, and the truck had front-end issues as it pulled to one side and had a lot of loose motion in the steering. I took pictures of the damage and noted it on the pickup. Again, if the owner of the pickup lot had not been there to assist me, I would NOT have been able to get the rental. To switch a rental and not notify the renter is simply bad business. No explanation, no directions, and absolutely zero customer service as I was on hold for 10 minutes with someone who was trying to contact the owner of the pickup place. The owner was GREAT but the whole process was a fiasco!!
JAMES H
Customer Reviews for Parker Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was dirty and your online process was a disaster to retrieve the equipment. The owner was helpful and I don’t think it was his fault at all. However, I will never use Uhaul again.
JOEL LPassenger side rear tire was slack and had 2 screws in the tire. But UHaul dispatched a tire service that arrived within 20 minutes.
STEPHEN BI went to the back of the building.
Linda PStraight up fraud going on here. They left truck in my name for 4 days in an unsecured lot and then had the audacity to tell the regional office that they didn’t have my truck when I handed the guy the keys myself. I went back and took a video of it sitting in their lot. If they aren’t trying to steal trucks then they are trying to get extra fees for a wrong drop off location. This location should be shut down
Christopher AHad no problem with the location more or less the hidden fees
Angelina RBad maintenance. Truck was dirty. The air conditioning needs coolant. The floor mat at the drivers side door is loose and almost made me fall several times. Someone left a dolly inside the truck that we didn’t rent or pay for..
William AA little confusion o. The rental. The uhaul compa y was sensing me to a different ko action than I rented from to pi k yp. That pick up place had the wrong size. So I had to go ba k to my original location and they gave me the correct one.
sherry eThe business was closed when I dropped off the truck. I am sure the people would have been helpful if it were open.
JANET MIt really wasn’t a good experience for me. The truck was very low on gas in the air pressure tire light stayed on the whole time. The weather was very bad that day, so I had to drive the truck very slow to be safe. I was charged for gas and whatever else about $300 for nothing to have a bad experience, I requested a dolly and a dolly was not given not one present at all. My movers had to move the furniture without a dolly could’ve hurt themselves.
Manda NI was very pleased, will be using Uhaul for all my moving/storage needs!!
vivian lBack up camera
Nathaniel SFriendly efficient service!
robert cExcellent customer service ...
cindy cGreat service
Billy CI suppose to make sure you 114 I was charged 137 plus dollars and I don't like that and it was never adjusted I only kept this truck from 10:00 to 4:30 took it back I would appreciate that fix
Veronica MI was quoted 69 cents per mile and was charged $1.00 per mile. I have the photos from my online order reflecting 69 cents per mile.
Wendy BExtremely misleading marketing technique. Will never use U-Haul again.
Daniel JWill never use UHaul again!!!!!
rosemary h