Customer Reviews for Parnells Auto Clinic
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Parnells Auto Clinic
Monica L. on
This place really helped me when I was in a bind. I had problems getting a truck from 2 previous locations I had been scheduled for. Thanks to this location they saved me from losing money. Thank you ??
Rhodes S. on
Owner / operator of this location provided great service.
Byron A. on
Mike at Parnell’s is as good as it gets. Friendly, professional and very customer oriented. I go out of my way to rent here and recommend it to those I know in need of U-Haul services.
Marcus K. on
Everything and everyone was excellent
Alicia J. on
I rented via the 24/7 rental option. Unfortunately I had to wait an hour just to get the truck. Better communication and assistance to customers using this rental option would be great!
JEFFERY L. on
This drop-off location is essentially a mechanic shop. There is hardly any inventory at this facility. However, I was able to drop off my truck and trailer without any difficulty.
Shaquilla J. on
It was not well lite, very dark. Should have outside lighting.
Veronica B. on
They were so friendly
PARNELL'S A. on
This dealer was great, some of the reviews about uhaul service and trucks should not show up on a good dealer page. Uhaul should have there on review page
Scott C. on
This location is your typical garage type location and was fine for the transaction. This Uhaul experience has to do with with UHAUL itself. Trailer had a broken fender on it that had claim stickers applied already. As I'm towing this thing, bits of the fender are flying off due to vibrations from bumps in the road.How about fixing the fender?! Your website is a joke when it comes to inventory. Not once have I been able to reserve a trailer/dolly and it be in stock. "Limited Availability" doesn't mean "Out of Stock"! It means we have 1 or 2 left.... I reserve and then the next day I get the call saying "we don't have it there but we have it here much further away. Shall I change your reservation?"
john A. on
Nothing was wrong with the employee at the location he was nice but the Truck was dirty, smelled like smoke, and uncomfortable. The AC would only work for 30 minutes at a time then stop blowing, Causing my wife and myself to sit in 12 hours of heat. I got horrible MPG yet it cost me $100 to fill up each time (3 times). Not to mention all the undocumented damage the employee and myself had to go around and annotate, inculding a split in half fender on the tow dolly. The price wasnt worth it. My first and last time using UHAUL.
on
Very nice Bro. Very good customer service
Penny H. on
Excellent service! The individuals at this location worked to optimize my rental experience.
doug B. on
Nothing, friendly, fast, convenient
Joseph N. on
The uhaul terminal machine was not working at all. U was at the counter for almost an hour. And that's even with me doing the advance sign in on line that was suppose to save me time at the counter. Very disappointed.
LARRY H. on
Thanks for accommodating our needs.
Byron A. on
Friendly folks, excellent location.
Daniel W. on
Would use again!
TOM H. on
THE 6X12 TRAILER LEAKED AND WET MY BEDING AND SOME TABLES OTHER THAN THAT ALL WAS FINE.TRYING TO DRY THEM OUT NOW.UHAUL IS BETTER THAN THAT !
Allan R. on
Great guy Great service Would use him again when I have a need for uhal services
Jay M. on
na
STOKES S. on
Chris was wonderful to work with. I WILL contact him for my next needs. Have already referred two other family members to him by name. Don't know what he makes, but he deserves a raise!
marsha S. on
The location was 10 miles out so I was charged for the extra mileage. I paid over 145$ to travel from Goldsboro to Warsaw NC
rolyn B. on
The location I got the trailer from was great and were I dropped it off was great. The problem I have is that I told the people that helped with the reservations made it for one day and I asked for two and I was told the place I got the storeage shed at I was told it was a uhaul place and the first mounth was free and it wasn't I am very unsatisfied and I will tell people not to trust what uhaul tells them because it's not true they just won't your money
anthony S. on
staff was very friendly and helpful.
Christopher J. on
Very Friendly Customer Service.
EVELYN S. on
the fella helping us had trouble doing the the stuff to get us in the computer, then not sure we were charged right, then not sure the paperwork we were to have til he called his boss. He told us he was standing in for mike.
DOUGLAS S. on
I can't think of anything to improve. Very professional help at this location. Loved the ease of loading and unloading with your rental ??
KENNETH M. on
I rent trailers several times a year and without question Parnells is the best!
Byron A. on
This was an extremely pleasant experience. Rental location folks were very helpful and accommodating. Truck was exactly what we needed to move my son to his new place. Couldn't have asked for better.
robert J. on
Could not have been better.
KIRK L. on
I cannot imagine how to create a better experience.
JEFFREY G. on
Fast and efficient experience. Very helpful and friendly!
CHAKA R. on
The Road Side Assistance program needs work. I accidentally locked the keys in the truck (very sure, I am not the first). In addition, to the extremely long wait times to get an agent there was too much confusion as to how I would get the truck unlocked. Many locksmiths would not come because it was not a personally-owned vehicle. I was given a key code that none of the locksmiths I called knew how to use.
Paula H. on
Excellent customer service every time. Thank you!
kevin D. on
in and out easily. Great folks!!
KENNETH M. on
I have rented trailers from quite a few distributors in this area. Parnells is the best in my opinion.
John D. on
This location was grea and the people were very courteous. However, I rented the trailer for pickup in Rocky Mount and Uhaul didn't tell me (with an email) until the day before that I had to drive to Goldsboro to pick it up. I am not very happy with Uhaul.
KENNETH M. on
I have rented from Parnells many times and they are the best!
Janet W. on
I can't think of a thing!
Noahpatrick R. on
The only problem I had was some of the furniture blanket were dirty. One of them look like it had animal feces on it. Other than that the service was great.
Phyllis M. on
Truck was dropped off on Sunday as scheduled and facility was not open at all on Sunday. The key was placed in the drop box on Sunday @ 4:30 per the contract, yet we were charged another day. This is un-acceptable. We should not have been charged for another day because there was no one there to accept the keys. I have used UHaul many times and have turned in keys after the office had closed for the day and have NEVER been charged an additional day before.
alan S. on
Nothing needs to be done