Upgrade your IT system. Gentlemen had to rekey information three times before it went through. System kept responding with all servers busy. Wasted his time and mine.
GERRY P
Customer Reviews for Parnells Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were quick and efficient! Great job!
GERALD MParnell’s was great!
Billy DI love renting u hauls from parnell's. He makes it quick and easy and if I have any problem he's always there to help.
Tammy JVery nice friendly people and service
LOUIS TItems bought were no at the location during self check out - pads, and two moving dollies
Donnell Hit had dog hair all over the front seat
John CI checked o on the question about the personnel because it was a drop off so I never spoke to anyone! The location was continent! Drop Box was located and marked well.
LORA JWe had to wait for about a half an hour before they even helped us. The truck we got was very nice, new. The office waiting room was cluttered and dirty. When the guy finally helped us, he was very nice. He told us we could return the truck to any uhaul location in either Key West or Marathon. I returned it in Key West, and later received an email with a charge of $29!!! It had been a real hassle trying to get this refunded! Hopefully, you can take care of this.
ashley cexceptionally thoughtful personnel and management. There should be a sign outside that says: U HALL STATION OF THE YEAR
David GFor my quick job of cleaning out my shed and finally removing old stuff. One truck, one stop drop off and back. Reasonably priced.
Sophia WEverything was good for me
Kiesha BNA Dropped off truck. I had no contact.
marsha bVery friendly and excellent customer service.
Johnathan FSmooth and worry free rental, even helped hook up the dolly to my truck. Excellent!
Richard RThis Uhaul truck needs to be repaired it shakes very very bad. The truck was clean. However, I said NO because of the driving experience that I had to endure. And for the money I paid I should have gotten a better quality of product; or the truck needs to NOT BE RENTED AT ALL-until Uhaul repairs it! Period.
Jennifer KTruck had a lot of dents and scratches but it ran well. The location personnel were very professional and curiosity. I would highly recommend them as a #1 or A1 U-haul dealer. The U-haul reservation personnel were also curiosity and professional. Thank ya'll again for the wonderful experience and service I received. Train 'Em Up Youth Development Program, North Carolina Division. Founder Stevie Deon Parker
STEVIE PThe personnel were awesome and very helpful. Not a lot of options where I started my trip. The pads I was provided had been laying around the shop in the sun for so long they were faded, not to mention dirty. Just a small location whose main business isn't U-Haul rentals. Most of my U-Haul rentals are from the larger centers with on-site storage and most supplies you could possible need to move and where everything is shiny and clean. If I haven't been in those locations, it's been tough to get furniture pads, dollies, supplies, etc. Again, the people were awesome.
Renae AVery effective very willing to help in hooking up and hooking when I got back Great service would recommend him to anyone
Randy Pall was very good,
THOMAS HVery nice people
FREDERICK DGreat people wonderful service
JASON Hwas very convenient and owner/manager was very helpful via phone conversation
George DExcellent service!
Joseph JThis place really helped me when I was in a bind. I had problems getting a truck from 2 previous locations I had been scheduled for. Thanks to this location they saved me from losing money. Thank you ??
Monica LOwner / operator of this location provided great service.
Rhodes SMike at Parnell’s is as good as it gets. Friendly, professional and very customer oriented. I go out of my way to rent here and recommend it to those I know in need of U-Haul services.
Byron AEverything and everyone was excellent
Marcus KI rented via the 24/7 rental option. Unfortunately I had to wait an hour just to get the truck. Better communication and assistance to customers using this rental option would be great!
Alicia JThis drop-off location is essentially a mechanic shop. There is hardly any inventory at this facility. However, I was able to drop off my truck and trailer without any difficulty.
JEFFERY LIt was not well lite, very dark. Should have outside lighting.
Shaquilla JThey were so friendly
Veronica BThis dealer was great, some of the reviews about uhaul service and trucks should not show up on a good dealer page. Uhaul should have there on review page
PARNELL'S AThis location is your typical garage type location and was fine for the transaction. This Uhaul experience has to do with with UHAUL itself. Trailer had a broken fender on it that had claim stickers applied already. As I'm towing this thing, bits of the fender are flying off due to vibrations from bumps in the road.How about fixing the fender?! Your website is a joke when it comes to inventory. Not once have I been able to reserve a trailer/dolly and it be in stock. "Limited Availability" doesn't mean "Out of Stock"! It means we have 1 or 2 left.... I reserve and then the next day I get the call saying "we don't have it there but we have it here much further away. Shall I change your reservation?"
Scott CNothing was wrong with the employee at the location he was nice but the Truck was dirty, smelled like smoke, and uncomfortable. The AC would only work for 30 minutes at a time then stop blowing, Causing my wife and myself to sit in 12 hours of heat. I got horrible MPG yet it cost me $100 to fill up each time (3 times). Not to mention all the undocumented damage the employee and myself had to go around and annotate, inculding a split in half fender on the tow dolly. The price wasnt worth it. My first and last time using UHAUL.
john aVery nice Bro. Very good customer service
Excellent service! The individuals at this location worked to optimize my rental experience.
Penny HNothing, friendly, fast, convenient
doug bThe uhaul terminal machine was not working at all. U was at the counter for almost an hour. And that's even with me doing the advance sign in on line that was suppose to save me time at the counter. Very disappointed.
Joseph NThanks for accommodating our needs.
LARRY HFriendly folks, excellent location.
Byron AWould use again!
Daniel WTHE 6X12 TRAILER LEAKED AND WET MY BEDING AND SOME TABLES OTHER THAN THAT ALL WAS FINE.TRYING TO DRY THEM OUT NOW.UHAUL IS BETTER THAN THAT !
TOM H