It wasn't the location, it was the uhaul online pick up. I was two hours behind schedule because I couldn't get my keys. The online thing is stupid. I was not happy at all. And from now on, uhaul can kiss my ass, I'm using a different company. Just when you rely on a company to be half way decent, because your moving and depending on u haul to have things set up and on time. I'm using budget trucks. UHAUL IS SHIT. waited on the phone for an hour for someone from â€œ24 hour customer serviceâ€ to pick up!!! Never again.
Customer Reviews for Passwaters Towing & Recovery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Passwaters Towing & Recovery
Might have drop it off at the wrong location. Went to the place I was told to go to. But I would recommend u haul to anyone. Thanks
The online pickup and drop off is very complicated
Rental availability is not accurate online and took an hour to get my truck. It was a huge hassle to get a hold of customer service n the photo upload took forever. Not to meantion when it was all said and done they charged for fuel as well as the mileage which they don't tell you any kind of fuel charge when you sign up for it. There's also no way to cancel your uhaul which I think is kinda messed up as well
With the cell phone check in and out, having connection issues is a show stopper...you need full free WiFi at all locations or your plans are a bust. Somehow, the connection was lost and could not be retrieved right in the check in...my friend used his phone to start over where I left off or we'd been dead in that water and MOVING IS STRESSFUL enough without running your corporation for you. The person running the location was simply awesome but connection nwas an issue for sure.