The drop off location was closed for the weekend so I dropped it off early to avoid a coming snowstorm. I called the phone number on the paperwork and left a message. I returned later to drop-off the key when they opened. They mentioned something about checking in online but I must have missed that. I only had my cell phone to work off of and the print was terribly small , that's why I choose the in person rental option.
KEVIN F
Customer Reviews for Pat & Jakes Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We want to thank the help we got from Pat and Jake's. When we arrived to pick up the Uhaul we had tons of trouble with the app. We called and the lady came in early so we could pick up the rental. However, we are very frustrated with the functionality of the app and the fact that we had to wait over an hour to get the vehicle. We only went to this location with the understanding someone would be there in the morning. There's some miscommunication between UHaul and Pat and Jakes.
Andrew Rvery easy return process
Leslie KBe nice if somebody was there and need a better drop box just for Uhaul
Jeffrey VDid not have the dolly that I was going to be paying for. But was refund the money.
CHRISTOPHER VPlenty of room. Plenty of parking space. Clean.
Ronald FThis is near my home and I will rent from them again.
William R