Customer Reviews for Patriot RV LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Patriot RV LLC

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Rodney P. on

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I normally dont have a problem with uhaul but this was the worst none of my thing were where I asked for them I drove out to get what I requested at least 2 weeks prior I know it was the beginning of a new month but I even had one rude women who worked for the uhaul give me attitude when I explained my situation! I just want better service over all everyone understands that moving is difficult especially to a different state! Not this location was an issue! They were great! And very nice! The worker here at the site great customer service!

Joseph S. on

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Oh where do I start? The location was filthy, we waited in the front for a few minutes before having to actually go around back to find some one to help us, the truck was dirty in the cab and the truck was parked in a tight location on the owners back lot and were not offered any assistance to move the truck to a safe place to do a full inspection on the damages of the uhal it self. Overall from the owner being beyond unprofessional, cursing and expressing many times how much Uhal is a joke and how they will just about anybody be a dealer and that shows in this case. Had the truck for 24 hours Returned the truck next morning and no was around (9am) but big sign on the door to just drop the keys off so I couldn't be there to verify miles, gas etc, it was reported we drove an extra 15 miles than what we actually drove accoring from both Google and Waze Maps, we picked up the uhal at haft a tank and returned it at haft a tank and was still charged for 3 gallons of gas. This place is a joke and UHAl needs to regulate these neighborhood dealers

Lester C. on

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Henri S. on

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I received wonderful service at this location. I was able to rent an appropriate trailer and was given excellent assistance getting everything hooked up.

pam C. on

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Colin M. on

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Bruce P. on

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Greg C. on

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Kerby D. on

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Couldn't have been better....

brenda V. on

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Jacob S. on

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10/10 Two thumbs up.

Erik K. on

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James S. on

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Great Service, Carl is a Great Man, Thanks you guys...

Rick M. on

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Gary took the time to get the trailer that fit our needs at the best price. Thanks

Michael F. on

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Broken back door took hour to open completely . On the phone with customer service who just told me the gm would be calling me back about issues on credit card charges . Over 1 hour on phone and never got called back . Tried to say I had a half tank of fuel when leaving station but actually had a quarter tank . Good thing I took a photo when I was leaving of fuel ! I want a refund this was horrible experience

Frank T. on

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Jeffrey M. on

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sharon H. on

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James B. on

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Brodrick K. on

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Took 40 minutes to check out after reserving truck online as directed so could show up get keys and move. No employee had to do paperwork again on the computer when arrived. Had wrong email address never changed. Had to call uhaul. Wrong amount gas never changed so had to call uhaul. Unnecessary time and energy aoent when daylight was burning. Very unorganized. Unable to return as eas directed on paperwork. Had to call uhaul. 3 phones calls on top of wasted time at rental site.

Tom S. on

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Sharon O. on

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Dale W. on

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Lance C. on

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I was charged for extra mileage when I drove only to house then to other house Google said 203 miles allowed 240 but somehow went 19 miles over. The truck was filthy couldn't see out the windows had to wash them inside and out.

Eric G. on

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John P. on

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James D. on

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Great communication here, too. Very happy overall with my UHaul experience.

Sheilia G. on

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they did everything I needed

Marcine B. on

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Place was dirty and seedy. The guy that helped us was very slow.

Larry L. on

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We dropped off at 3pm and the location was closed. It was difficult to find as the signage is non existent. It felt sketchy.

Heather R. on

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Adam S. on

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Jonathan M. on

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Dakota T. on

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Sheila F. G. on

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Hey it was all done very simple good people . Cant say more easy to do thanks so much .

NATALIE B. on

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Dane was very nice and helpful. Will definitely use this location in the future

john O. on

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Took 3 days to return my call. Was not open hours said would be open

Wallace J. on

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Online ordering was the most challenging part, when I arrived it was fast & easy. Great customer service, there wasn’t anything at the location that could be improved on.

David M. on

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They fraudulently charged me for fuel ($75) and caused my bank account to go into overdraft. I got them to admit their mistake and $75 back, but neither Patriot nor Uhaul were willing to refund the $50 in bank fees that they owe me. Due to this horrible experience, I will never use Uhaul again and I will tell my negative experience to as wide an audience as possible.

Jeffrey S. on

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The people were incredible nice and accommodating. I have rented from I haul before and would go back here repeatedly because of the service. Trucks are older, but the service is over the top and makes up for it.

Arlen S. on

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It was raining hard when I dropped off the trailer but the repressive came out right away to help me disconnect the trailer.

Darrell H. on

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Clerk was not computer literate. We booked on-line including the final destination and the clerk could not find the final destination listed. We had to do a second step of contacting the final destination to confirm the drop off. They were not aware we were dropping off the truck there. Also charged an additional 15.00 but wasn't told why. The truck was picked up with only 3/8th of a tank of gas. We had to fill it up right away. We have one more trip to take next week and I am looking for other trucks to not repeat this process.

Vern L. on

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Jeremy B. on

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carl M. on

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David C. on

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Verbal directions were terrible. Customer service was horrible. Forgot my dolly. Check in process was too long.

Tia L. on

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roger P. on

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On the strap downs for the tires the crank mechanisms needs to be greased. Could hardly crank them. I applied grease which made it work properly.

Rod P. on

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John P. on

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Very helpful & friendly!

debbie M. on

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Carrie M. on

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dj L. on

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The man that working at the desk was awesome. Very friendly! Will definitely go back to that location when i have to move again!!!

Patricia S. on

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Everyone was very helpful friendly and did a great job

Dan A. on

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I wish all the U-Haul locations were as easy and fun to deal with as this one!

Robert C. on

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Had initially selected U-Haul location in Albany but was redirected several days later to a new pickup site further away due to vehicle availability so having to drive to this pick-up location was not desirable.

BARBARA H. on

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It would have been nice if the drop off location was closer to the freeway, since we had seen trucks in Millersburg on the way down. We dropped off after hours on the 16th and the vehicle was not checked in until 2:00 p.m. pm the 17th, which was very close to the 48 hour deadline. I was charged $9.00 for gas even though I had filled the tank before drop off.