Wednesday the 19th, went to pick up pickup truck ( lol ) I do not recall her name- but, the woman that helped get me on the road - was awesome!! Huge help. Thank you.ROBERT T.
Customer Reviews for Patriot Swimwear And Apparel
(U-Haul Neighborhood Dealer)
Lake Havasu City, AZ 86403
(inside shopping center next to Ace Hardware and Subway)
Services at this Location:
- Monday - Tuesday:
9 am - 11:30 am / 12 pm - 2 pm
- Wednesday - Friday:
9 am - 11:30 am / 12 pm - 5 pm
- Saturday - Sunday:
9 am - 11:30 am / 12 pm - 1:30 pm
Special Operating Hours
- 1/23/2022 - 1/25/2022: Closed
- 1/30/2022 - 2/6/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.AARON W.
We pointed out issue with tire strap. Employee said it was fine. Turns out, strap was broken and wasn't long enough to wrap around tire. We had to go get our own straps. Then the tire blew after less than 2 miles. Someone had installed the wrong rim, which rubbed against the fender. Very disappointed in lack of maintenance and lack of employee's checking equipment.Michelle L.
Customer did not leave a comment.Rhonette M.
Customer did not leave a comment.Weston P.
Highly recommend super friendly always going above and beyond great customer service will continue to do business here at this location. Thank youRAYMOND O.
Everything was great.Richard C.
Customer did not leave a comment.Antonio H.
Customer did not leave a comment.Ernesto C.
Customer did not leave a comment.STEPHEN T.
Highly recommend Katelyn went above and beyond with my with my last minute rental i really appreciate all you did and will definitely come back again. Thank youRAYMOND O.
Customer did not leave a comment.STEWART R.
Customer did not leave a comment.James P.
Customer did not leave a comment.Margaret K R.
Customer did not leave a comment.Claudia M.
The 2 people at the location were very helpful when we arrived with our return.. We were in and out in no-time.....Very Nice!!Rita S.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.JAMES Y.
Nothing needs to improve at this location, Kayla was very professional any questions I had she answered would definitely recommend to anyone and everyoneCHRISTOPHER F.
I was given the wrong drop off locationBarbara L.
XoxoCHERYL DEANNE A.
This drop off location was perfect!Lynn R.
Customer did not leave a comment.Roger N.
Customer did not leave a comment.Ernesto V.
Customer did not leave a comment.DENNIS D.
These are good people to do business with.Stephen K.
Customer did not leave a comment.EDDY P.
the place was closed, never had contact with anyone. The drop off was easy, they had a drop box for keys..RAELYNN R.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.David B.
Customer did not leave a comment.Thomas O.
Kayla was wonderful. Full of energy and life. Keep smiling Kayla. Everything was wonderful wouldn't ask for anything more.GIGI M.
Customer did not leave a comment.Nick M.
There was broken glass on the ramp and check in had a ton of problems. Thankfully I noticed the glass before my dog ran up the ramp because it was scattered all over the rampJordyn H.
Very nice lady had a great experience.ANTONIO S.
Don't know. The lady was very helpful, polite, and made the pick up process very easy. Couldn't have been any nicer. Highly recommend.PAUL S.
Everything was great from the girl who checked us in and all the things that went with trip for sure recommend to others thanks againSUSAN G.
Super easy to drop off. Just parked in the parking lot and dropped the keys off inside.Lance L.
I don't think you could improve. Kayla was really nice and professional. She did everything she could to help me get around town. I would highly recommend this place. The service was excellent.JENNIFER V.
Was a nightmare, they knew I had to go to Bullhead City to pick up auto transport, mileage should of been compensated for that. When I got to location they didn't have auto transport, they have me the latter person's reservation. That was defective, lights didn't work, I had to drive down the road to get another one only to find out it wasn't turned into that spot. Then had to take defective one to Golden Valley to trade it for one that worked. Then I had to return to Lake Havasu to pick up my car I needed to transport to Flagstaff. So i feel I should be charged that extra mileage one because they didn't estimate miles from LHC to BHC correctly and two for the trouble I had to deal with. I've called this location 3 times only not to get a return call.GLENDA H.
I was very impressed with my experience and the help I received from Kaylee at the LHC site!! Keep up the good work.Kathleen M.
Very nice. Super easy.marie J.
Customer did not leave a comment.MARIA M.
Customer did not leave a comment.DANIEL D.
Very helpful and accommodatingtheresa A.
Customer did not leave a comment.Adrian C.
Customer did not leave a comment.Steven B.
Be open Mondays threw SaturdayKenton J.
Customer did not leave a comment.Adam H.
Very friendly and efficient. A good start to our journey home!Candace H.
Customer did not leave a comment.LISA D.
Customer did not leave a comment.LAWRENCE L.
Customer did not leave a comment.Donald B.
This location came through when Uhaul completely failed me. Patriot, Thank you very much you guys rock, Uhaul sucks for not making sure reserved equipment is not ready and available. This experience has NOTHING TO DO WITH PATRIOT...... Patriot was awesome..... Will definitely recommend your location.MICHAEL H.
Overall I was happy with the experience. The only issues was the bed of the pickup and tailgate were not clean.Dominic W.
Customer did not leave a comment.Dennis P.
Wonderful, friendly staff.Julie C.
Customer did not leave a comment.Bruce H.
vehicle was left with less fuel then the contract showed, about 1/3 less. Took over 2 hours to get truck from Location. U haul website was not working. Had to download application which was a night mate to use. Ill use budget transportation next timeryan S.
Customer did not leave a comment.CHRISTOPHER Z.
When you rent a 26ft truck and tell someone you have a 20ft but can only come up with a 10ft and just dont give a shit then it is time for uhaul to reevaluate the way they do business. I got half my things moved and still have to go figure a way to move the rest now. I had issues with uhaul the last time I used it and would never recommend you over any absolutely any other serviceDesdnie H.
Customer service was excellent.Jeff J.
Customer did not leave a comment.Diana R.
Customer did not leave a comment.ryan D.
Customer did not leave a comment.WALTER N.
The U-Haul customer service mine had me on hold for 30 minutes before they answered the phoneJAMIE L.
Customer did not leave a comment.Gerald F.
Stop price gougingCatherine J.
Customer did not leave a comment.Robert L.
Credit card fraud happened to me from this location. Please beware. I don't know if the guy taking a photo of both sides of my credit card and Arizona Licence, sold my information to someone or if his phone was hacked. All I know is that I had more than $5,000.00 charged to that credit card within a couple hours of the rental. I contacted the police and they have no clue what they are doing in the credit card fraud issue. You are on your own. You need to have some kind of security system to protect yourself. I had the last few weeks of my PayPal account and Amazon account being charged even after I was issued a new card. PayPal is not safe and Amazon Prime is not safe withe these criminals. Please beware!Jonathan H.
Customer did not leave a comment.JOEL S.
Ordered moving pads missing on day of pickup (on Sunday via remote pickup when store was closed that day), but easily picked up the following day (when store was open). Luckily we had the extra day to wait for the pads. It would have me extremely inconvenient had we not had an extra day in our schedule.Jennifer R.
A walk around for damage and how to operateSUSAN C.
They were very friendly. The rental process was quick and painless.TERESA P.
Customer did not leave a comment.Andrew B.
Tell customers exact informaciÃ³n about returning equipment because then we get charged even if we leave equipment earlySandra F.
Customer did not leave a comment.Joy S.
No suggestionSteve W.
Customer did not leave a comment.Gary O.
Again, Kaila was the best at customer service, competence, care, knowledge, getting the car dolly properly hooked up. Not only that, she completely serviced our needs, while at the same time, handled other hook ups, incoming customers, and other customers dropping off other equipment. Yet with all that, she handled it all perfectly!Kate E.
Customer did not leave a comment.Todd G.
Very friendly, very helpful.Elizabeth S.
Kayla is very friendly, but wasn't helpful when I needed the wiring pigtail so the taillights would function. She stated they were all out of them. So, I had to go home and make one up and that took me two hours to do. I was very unhappy with U-haul at that point in time. Otherwise the trailer was clean.Jon A.
Customer did not leave a comment.Thomas J.
Have more than one person working this locationmichael A.
The Staff was wonderful and very helpful. Really made it easy.Denise H.
The rollup door in the back had problems and had to be serviced by roadside which took over two hours while sitting in the truck running it at the U-Haul location (due to it being over 100 degrees at the time in Lake Havasu), waste of time, fuel, and Energy.Jesse H.
Did after hours drop offTodd G.
Customer did not leave a comment.Christy C.
It was a very easy and efficient rental and the lady that helped us was so pleasant. Darn I'm sorry I don't have her name she deserves a big thank you for her cheerful and efficient help to us.Jeanie S.
Uhaul drop should be in front of store not by the door.Joe M.
They were fantastic. Took great care of me and my family. She went out of her way to make pick and drop off went as smooth as possible. Would come back to this location with no problem!GLENN T.
This location felt uniquely different from virtually every other U-Haul rental place I have ever been to, and certainly here in this town. It's a small locale that is very easy to get in and out of. It is staffed with a very nice, very friendly woman who even called me a couple hours after I had left because she had found a water bottle and she thought that I might have left it there by mistake. I was walked out to the truck, which had already been turned on and the A/C had already cooled the cab significantly. I couldn't have asked for a better experience.Douglas W.
Yes, remove unsafe equipment from the possibility of being rented, make sure all of your associates have been properly trained and are conscientious enough to apply their training. Hire all the associates you can find who are as dedicated and conscientious as Kaley Feasel, at the Patriot Jet Ski, who as we said got down on .gravel and worked with all her strength to get our car off the dolly without damaging itKate E.
Nothing you were excellentJohn D.
People were very helpful and friendly. Only issue was minor that was to get in their lot it was a bit difficult. Nothing much that they could do to correct it.Herbert M.
The experience is less to be desired. I ordered online and it stated $19.95 ended up paying $93 in person. Was shown to a sign that said if over 100 I get tossed to another pay bracket but if below 100miles I get $79 option...so it was not only confusing but misleading short of a bait and switch situation. Will not go there again. Otherwise, the staff there present were helpful to their best ability. The policy is not their responsibility but management. In all, post online what all the possible charges are in bold as no one has time nowadays to read all the fine print and catch 22's.David A.
If it's not broken don't fix it !!Gerald W.
Customer did not leave a comment.Steven N.
Customer did not leave a comment.Spencer F.