I arrived at the location to pick up the trailer and no one was there. I called the number and a guy did the pick up on the phone and advised to hook up the trailer the correct way and be careful. OK, well no problem good thing I am experienced with towing trailers. Then I had to pick the trailer up off the ground to put it on the trailer hitch which was not the lightest trailer to pick up. I kept the trailer maybe 5-6-hrs max! Got a call on 8/5 asking if I returned it, I advised I did and in the exact spot I picked it up. I then get a receipt that over charged me by about $80.00 based on the time I kept it. I did not ask for Tow coverage (I do not need that my insurance covers that, as well as my credit card issuer) And I certainly did not keep the trailer until 8/4 until 7:30 pm. My pick up was at 1:30 pm on 8/2 and my return was 8/2 about 8:00 pm. I certainly hope this is credited back the way it should be.
Robert R
Customer Reviews for Pauls Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was an empty building with a for sale sign in front. There was a U Haul sign there so I knew it was the right address. There was nobody there to help. I called the number on the rental agreement and got Paul who said to drop the trailer off in the back of the building. The trailer had gotten stuck to the towing ball and would not come off. I finally had to get the car jack out, find a couple of concrete blocks in the yard and jack the trailer off the ball. Terrible experience. I wish you had a rating for this location that fits, poor is a compliment.
JAMES C10/10
Khaliya S